We all know that in the city, there are the one or two hours a day where traffic slows down and lines start forming for public transportation. But outside of rush hour, driver-partners don’t always know where to be to catch the next booking quickly.
Drivers have generally relied on anecdotal or personal experience to know where demand tends to spike over the course of a day. But this process doesn’t correspond to unusual pockets of demand popping up, and drivers who are unaware and not in the radius of a user booking may end up idling, wasting time and fuel.
To solve this, Grab has started rolling out a feature called hotspot navigation. Driver-partners who are driving around looking for booking requests will see a circle on their maps showing a live view of the nearest area to them where booking demand is high.