GrabExpress

GrabExpress is an on-demand delivery service that helps you to send items such as documents, parcels, and gifts to your business partners, family and friends.

Complete your delivery in 5 steps

1. Download Grab app and find “Delivery” tab
2. Key in your pick-up and drop-off locations to get your fixed upfront fare.
3. Key in the recipient’s name, mobile number and additional dropoff details such as floor/unit no. Click “Book” to confirm your booking.
4. After confirming your booking, the nearest GrabExpress driver will receive your order and head to the pick-up point right away.
5. You can track your parcel real-time in the Grab App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.

Our pick-up and destination delivery areas are available islandwide except a few restricted areas.

Our daily operating hours for both GrabExpress – Bike and GrabExpress – Car are 7am – 11pm. For GrabExpress – Large, the daily operating hours are 8am – 9pm. For GrabExpress – 4 Hours, the daily operating hours are 9am – 10pm but bookings can only be made between 9am – 6pm.

Item dimensions

GrabExpress – Bike
Maximum item dimensions: 32cm x 25cm x 12cm
Maximum item weight: 5kg

GrabExpress – Car
Maximum item dimensions: 70cmx50cmx50cm
Maximum item weight: 20kg

GrabExpress – 4 Hours*
Maximum item dimensions: 30cm x 25cm x 12cm
Maximum item weight: 5kg
*GrabExpress – 4 Hours cannot be used to send perishable/fragile items such as F&B, as your item may be in transit for up to 4 hours

Items that can be delivered

1. Parcels (packed items in boxes or bags)
2. Documents
3. Clothing
4. Food (only allowed for Instant services, not allowed for GrabExpress – 4 Hours)
5. Flower or Cakes (only allowed for GrabExpress – Car)

Items that cannot be delivered

1. Fragile items (including flowers, cakes) that require special handling (only allowed for GrabExpress Car)
2. Raw meat, raw seafood, frozen food, and dairy products
3. Hazardous, explosive, flammable and unsafe items (including power banks)
4. Valuable items and documents (e.g. cash, passport, or other official identification documents).
5. Credit / debit cards
6. Illegal items and substances (e.g. pornographic magazines and imitation weapons).
7. Live animals and plants
8. Any unpacked / loose items that can easily be damaged in transit.
9. Any items that cannot be reproduced (e.g. photos, film)
10. Any item(s) of an aggregate value exceeding SGD 500 (Singapore Dollars Five Hundred)
11. Counterfeit goods
12. Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones
13. Letters weighing 500g and below

*Insurance coverage/claims will not be available for items that do not meet the criteria listed.
Delivery partners shall not be responsible for providing services protecting food from heat or cold. Risks of damaging food shall be borne solely by consumers. 

Multi-Stop Delivery is a feature that enables you to send multiple parcels to different drop-off points, from a single pick-up point.

4 Hours Delivery is a more affordable on-demand door to door delivery service where drivers will batch 4 Hours deliveries together to achieve higher efficiency and lowering the delivery cost.

Unfortunately, we do not accept advanced bookings or next day delivery at the moment.

All our drivers have been trained extensively coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your parcel, rest assured that your parcel is has a standard basic cover of up to SGD 500 per delivery. You may contact our customer service to proceed with the claim.

You may also use this Helpcenter link to report for damaged or lost parcels.

To ensure correct delivery and safeguard the safety of recipients, our driver partners may disclose the information that you provided (such as the name you use when ordering the GrabExpress service, mobile number, pick up address) to the recipient or third parties during the delivery process. Once the delivery is complete, the driver will not be able to see your information from within the Grab app. This is to ensure that your information is safe and secure.

Generally, and unless otherwise required for law enforcement purposes, the extent of information that we will disclose is similar to what you can expect to be printed on a courier label and it will only be disclosed if necessary.

If you are a sender, Grab relies on you to ensure that you have the necessary consents from the recipient for us to effect this delivery.