GrabExpress

GrabExpress is an on-demand delivery service that helps you to send items such as documents, parcels, and gifts to your business partners, family and friends.

Complete your delivery in 5 steps

1. Download Grab app and find “Delivery” tab
2. Key in your pick-up and drop-off locations to get your fixed upfront fare.
3. Key in the recipient’s name, mobile number and additional dropoff details such as floor/unit no. Click “Book” to confirm your booking.
4. After confirming your booking, the nearest GrabExpress driver will receive your order and head to the pick-up point right away.
5. You can track your parcel real-time in the Grab App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.

Our pick-up and destination delivery areas are available islandwide except a few restricted areas.

Our daily operating hours are 8am – 11pm for GrabExpress Bike, and 10am – 11pm for GrabExpress Car.

Unfortunately, we do not accept advanced bookings or next day delivery at the moment.

All our drivers have been trained extensively coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your parcel, rest assured that your parcel is covered for up to SGD200 per delivery. You may contact our customer service to proceed with the claim.

Item dimensions

GrabExpress-Bike
Maximum item dimensions: 32cm x 25cm x 12cm
Maximum item weight: 5kg

GrabExpress-Car
Maximum item dimensions: 70cmx50cmx50cm
Maximum item weight: 20kg

Items that can be delivered

1. Parcels (packed items in boxes or bags)
2. Documents
3. Clothing
4. Food*
5. Flower or Cakes (only allowed for GrabExpress Car)

Items that cannot be delivered

1. Fragile items (including flowers, cakes) that require special handling
2. Raw meat, raw seafood, frozen food, and dairy products
3. Hazardous, explosive, flammable and unsafe items (including power banks)
4. Valuable items and documents (e.g. cash, passport, or other official identification documents).
5. Credit / debit cards
6. Illegal items and substances (e.g. pornographic magazines and imitation weapons).
7. Live animals and plants
8. Any unpacked / loose items that can easily be damaged in transit.
9. Any items that cannot be reproduced (e.g. photos, film)
10. Any item(s) of an aggregate value exceeding SGD200 (Singapore Dollars Two Hundred)
11. Counterfeit goods
12. Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones

*Grab shall not be responsible for providing services protecting food from heat or cold. Risks of damaging food shall be borne solely by customers.

To ensure correct delivery and safeguard the safety of recipients, our driver partners may disclose the information that you provided (such as the name you use when ordering the GrabExpress service, mobile number, pick up address) to the recipient or third parties during the delivery process. Once the delivery is complete, the driver will not be able to see your information from within the Grab app. This is to ensure that your information is safe and secure.

Generally, and unless otherwise required for law enforcement purposes, the extent of information that we will disclose is similar to what you can expect to be printed on a courier label and it will only be disclosed if necessary.

If you are a sender, Grab relies on you to ensure that you have the necessary consents from the recipient for us to effect this delivery.