Komsan Chiyadis
GrabFood delivery-partner, Thailand
Be the first to try GrabExpress
Need to send a gift to a friend? Forgot your keys at home? Need to get a document urgently signed and sent back? GrabExpress has you covered!
For more details, refer to our Terms of Use for GrabExpress services here
Why GrabExpress?
Fast and Convenient Delivery within 60 minutes
With a single tap, book a door to door express delivery within 60 minutes for your documents and parcels
Delivered Safely and with Care
Hand over your parcels to our well-trained drivers, and track the delivery real-time
Competitive Pricing
Competitive upfront fixed fares for all your deliveries
Deliver with Peace of Mind
Every delivery is covered for up to SGD 500*
*Effective 10th November 2020
GrabExpress Package Size Guide
*Applies to the combined size and weight of all the parcels within a single delivery booking
GrabExpress - Bike |
|
| Size | 32cm x 25cm x 12cm |
| Weight | Below 5kg |
GrabExpress - Car |
|
| Size | 70cm x 50cm x 50cm |
| Weight | Below 20kg |
GrabExpress Rates
GrabExpress - Bike |
|
| Base Fare | SGD 5 |
| Per KM rate | SGD 1 / km (up to 5km) SGD 0.7 / km (above 5km) |
| Multi-Stop Delivery | SGD 3 per stop (after the first stop) + Applicable fare per km |
| Surcharge | SGD 2 (11am - 1pm daily, and 5pm - 9pm Saturdays & Sundays & Public Holidays) |
| Return Trip Fare | SGD 6 (applicable when items being returned to sender) |
| Platform Fees | SGD 0.30 |
| Operating Hours | 7am - 11pm Daily |
GrabExpress - Car |
|
| Base Fare | SGD 9 |
| Per KM rate | SGD 1.2 / km (up to 5km) SGD 0.7 / km (above 5km) |
| Multi-Stop Delivery | SGD 5 per stop (after the first stop) + Applicable fare per km |
| Surcharge | SGD 5 for CBD pick-up/drop-off |
| Return Trip Fare | SGD 9 (applicable when items being returned to sender) |
| Platform Fees | SGD 0.30 |
| Operating Hours | 7am - 11pm Daily |
*The rates listed above may vary due to factors such as, not limited to, demand-supply ratio, booking timing, traffic conditions and routing information, including any additional surcharge. For accurate pricing on your specific delivery, please refer to the final price as indicated in the Platform. |
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How it Works
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Go to GrabExpress in the Grab App
Open your Grab app and tap on "Delivery". -
Key in pick-up and drop-off locations
Key in your pick-up and drop-off locations to get your upfront fixed fare. -
Fill in recipient information and confirm your booking
Key in the recipient's name, mobile number and additional drop-off details such as floor/unit no (if applicable). Tap "Book" to place your booking. -
Get a driver
After confirming your booking, the nearest GrabExpress driver will receive your order and head to the pick-up point right away. -
Track your delivery
You can track your parcel real-time in the Grab App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.
Download Grab
Scan QR Code
FAQs
GrabExpress is an on-demand delivery service that helps you to send items such as documents, parcels, and gifts to your business partners, family and friends.
Complete your delivery in 5 steps
- Download Grab app and find “Delivery” tab
- Key in your pick-up and drop-off locations to get your fixed upfront fare.
- Key in the recipient’s name, mobile number and additional dropoff details such as floor/unit no. Click “Book” to confirm your booking.
- After confirming your booking, the nearest GrabExpress driver will receive your order and head to the pick-up point right away.
- You can track your parcel real-time in the Grab App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.
Our pick-up and destination delivery areas are available islandwide except a few restricted areas.
Our daily operating hours for both GrabExpress Bike and GrabExpress Car are 7am – 11pm.
Unfortunately, we do not accept advanced bookings or next day delivery at the moment.
All our drivers have been trained extensively coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your parcel, rest assured that your parcel is covered for up to SGD 500 per delivery. You may contact our customer service to proceed with the claim.
Item dimensions
GrabExpress-Bike
Maximum item dimensions: 32cm x 25cm x 12cm
Maximum item weight: 5kg
GrabExpress-Car
Maximum item dimensions: 70cmx50cmx50cm
Maximum item weight: 20kg
Items that can be delivered
- Parcels (packed items in boxes or bags)
- Documents
- Clothing
- Food*
- Flower or Cakes (only allowed for GrabExpress Car)
Items that cannot be delivered
- Fragile items (including flowers, cakes) that require special handling (only allowed for GrabExpress Car)
- Raw meat, raw seafood, frozen food, and dairy products
- Hazardous, explosive, flammable and unsafe items (including power banks)
- Valuable items and documents (e.g. cash, passport, or other official identification documents).
- Credit / debit cards
- Illegal items and substances (e.g. pornographic magazines and imitation weapons).
- Live animals and plants
- Any unpacked / loose items that can easily be damaged in transit.
- Any items that cannot be reproduced (e.g. photos, film)
- Any item(s) of an aggregate value exceeding SGD 500 (Singapore Dollars Five Hundred)
- Counterfeit goods
- Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones
*Grab shall not be responsible for providing services protecting food from heat or cold. Risks of damaging food shall be borne solely by customers.
To ensure correct delivery and safeguard the safety of recipients, our driver partners may disclose the information that you provided (such as the name you use when ordering the GrabExpress service, mobile number, pick up address) to the recipient or third parties during the delivery process. Once the delivery is complete, the driver will not be able to see your information from within the Grab app. This is to ensure that your information is safe and secure.
Generally, and unless otherwise required for law enforcement purposes, the extent of information that we will disclose is similar to what you can expect to be printed on a courier label and it will only be disclosed if necessary.
If you are a sender, Grab relies on you to ensure that you have the necessary consents from the recipient for us to effect this delivery.
Multi-Stop Delivery is a feature that enables you to send multiple parcels to different drop-off points, from a single pick-up point.
