GrabExpress

Your express solution to safe and reliable on-demand delivery service

Door-to-door delivery for personal or business use

Need to send a gift to a friend? Forgot your keys at home? Need to get a document urgently signed and sent back? GrabExpress has you covered!

For more details, refer to our Terms of Use for GrabExpress services here

Why GrabExpress?

Ultra-fast, Ultra Convenient

With a few taps, get your parcel delivered within 60 minutes or 4 Hours

Competitive Pricing

Competitive upfront fixed fares and cashless payments

Secure & Trackable

Well-trained driver fleet, real-time delivery tracking, photo proof of delivery and an email receipt

Deliver with Peace of Mind

Every delivery is covered for up to SGD 500*

*Effective 10th November 2020, $500 limit across all parcels in a single booking

Business-Friendly Features

Web portal for fuss-free bookings, Grab For Business-powered account management, and open API. See more here 

Products and Pricing

GrabExpress – Bike

Delivery Time60 Minutes
Operating Hours7am – 11pm
Example Use CaseF&B, urgent documents & parcels
Delivery Cover*SGD 500
Weight Limit5 KG
Size Limit32 x 25 x 12 CM
Base FareSGD 5
Per KM rateSGD 1 / km (up to 5km)
SGD 0.70 / km (above 5km)
Multi-Stop DeliverySGD 3 per stop (after the first stop) + Applicable fare per km
SurchargeSGD 2 (11am – 1pm daily, and 5pm – 9pm Saturdays & Sundays & Public Holidays)
Additional surcharges apply from 5th Feb 2021 – 14th Feb 2021
Surcharges do not apply on Multi-stop Delivery jobs
Return Trip FareSGD 6 (applicable when items being returned to sender)
Platform FeesSGD 0.30

GrabExpress – Car

Delivery Time60 Minutes
Operating Hours7am – 11pm
Example Use CaseLarger parcels, cakes, flowers, catering
Delivery Cover*SGD 500
Weight Limit20 KG
Size Limit70 x 50 x 50 CM
Base FareSGD 9
Per KM rateSGD 1.20 / km (up to 5km)
SGD 0.70 / km (above 5km)
Multi-Stop DeliverySGD 5 per stop (after the first stop) + Applicable fare per km
SurchargeSGD 5 for CBD & Sentosa pick-up/drop-off
SGD 4 (5pm – 9pm daily)
Additional surcharges apply from 5th Feb 2021 – 14th Feb 2021
Surcharges do not apply on Multi-stop Delivery jobs
Return Trip FareSGD 9 (applicable when items being returned to sender)
Platform FeesSGD 0.30

GrabExpress – 4 Hours

Delivery TimeDriver assignment: 1 hour
Pickup within 1-2 hours
Drop-off within 2-4 hours from booking time
Operating Hours9am – 6pm
Example Use CaseSmall parcels.
Not suited for perishables as your item may be in transit for up to 4 hours
Delivery Cover*SGD 500
Weight Limit2 KG
Size Limit32 x 25 x 12 CM
Base FareSGD 7 (0 – 10 KM distance)
SGD 10 (10 – 20 KM distance)
Platform FeesSGD 0.30

GrabExpress – Large

Delivery Time90 Minutes
Operating Hours8am – 9pm
Example Use CaseBulky parcels, small appliances, small furniture
Delivery Cover*SGD 500
Weight Limit50 KG
Size Limit160 x 120 x 100 CM
Base FareSGD 28
Per KM rateSGD 0.70 / km
Multi-Stop DeliverySGD 8 per stop (after the first stop) + Applicable fare per km
Return Trip FareSGD 28 (applicable when items being returned to sender)
Platform FeesSGD 0.30

*Applies to the combined size and weight of all the parcels within a single delivery booking

The rates listed above may vary due to factors such as, but not limited to, demand-supply ratio, booking timing, traffic conditions and routing information, including any additional surcharge. For accurate pricing on your specific delivery, please refer to the final price as indicated in the Platform.

For Business Users

Flexible suite of solutions to fit every need, whether you’re a seller looking to turbo-charge your deliveries, or an at-home baker serving customers islandwide. We offer: 

  • Web portal for fuss-free bookings, including bulk uploads
  • Grab for Business corporate solutions, allowing you to manage multiple accounts under one corporate umbrella, with additional features such as usage reports, fraud control, and direct corporate billing
  • An open API for power users.

How it Works

Download Grab​

Scan QR Code
Download App

FAQs

GrabExpress is an on-demand delivery service that helps you to send items such as documents, parcels, and gifts to your business partners, family and friends.

Complete your delivery in 5 steps

  1. Download Grab app and find “Delivery” tab
  2. Key in your pick-up and drop-off locations to get your fixed upfront fare.
  3. Key in the recipient’s name, mobile number and additional dropoff details such as floor/unit no. Click “Book” to confirm your booking.
  4. After confirming your booking, the nearest GrabExpress driver will receive your order and head to the pick-up point right away.
  5. You can track your parcel real-time in the Grab App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.

Our pick-up and destination delivery areas are available islandwide except a few restricted areas.

Our daily operating hours for both GrabExpress – Bike and GrabExpress – Car are 7am – 11pm. For GrabExpress – Large, the daily operating hours are 8am – 9pm. For GrabExpress – 4 Hours, the daily operating hours are 9am – 10pm but bookings can only be made between 9am – 6pm.

Item dimensions

GrabExpress – Bike
Maximum item dimensions: 32cm x 25cm x 12cm
Maximum item weight: 5kg

GrabExpress – Car
Maximum item dimensions: 70cmx50cmx50cm
Maximum item weight: 20kg

GrabExpress – 4 Hour*
Maximum item dimensions: 30cm x 25cm x 12cm
Maximum item weight: 5kg
*GrabExpress – 4 Hour cannot be used to send perishables such as cooked food as your item may be in transit for up to 4 hours

Items that can be delivered

  1. Parcels (packed items in boxes or bags)
  2. Documents
  3. Clothing
  4. Food (only allowed for GrabExpress – Bike and GrabExpress – Car)
  5. Flower or Cakes (only allowed for GrabExpress – Car)

Items that cannot be delivered

  1. Fragile items (including flowers, cakes) that require special handling (only allowed for GrabExpress Car)
  2. Raw meat, raw seafood, frozen food, and dairy products
  3. Hazardous, explosive, flammable and unsafe items (including power banks)
  4. Valuable items and documents (e.g. cash, passport, or other official identification documents).
  5. Credit / debit cards
  6. Illegal items and substances (e.g. pornographic magazines and imitation weapons).
  7. Live animals and plants
  8. Any unpacked / loose items that can easily be damaged in transit.
  9. Any items that cannot be reproduced (e.g. photos, film)
  10. Any item(s) of an aggregate value exceeding SGD 500 (Singapore Dollars Five Hundred)
  11. Counterfeit goods
  12. Bullion, currency in any denomination, tax stamps / stickers, bearer forms or negotiable instruments, precious metals / stones

*Grab shall not be responsible for providing services protecting food from heat or cold. Risks of damaging food shall be borne solely by customers. 

Multi-Stop Delivery is a feature that enables you to send multiple parcels to different drop-off points, from a single pick-up point.

4 Hours Delivery is a more affordable on-demand door to door delivery service where drivers will batch 4 Hours deliveries together to achieve higher efficiency and lowering the delivery cost.

Unfortunately, we do not accept advanced bookings or next day delivery at the moment.

All our drivers have been trained extensively coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your parcel, rest assured that your parcel is covered for up to SGD 500 per delivery. You may contact our customer service to proceed with the claim.

To ensure correct delivery and safeguard the safety of recipients, our driver partners may disclose the information that you provided (such as the name you use when ordering the GrabExpress service, mobile number, pick up address) to the recipient or third parties during the delivery process. Once the delivery is complete, the driver will not be able to see your information from within the Grab app. This is to ensure that your information is safe and secure.

Generally, and unless otherwise required for law enforcement purposes, the extent of information that we will disclose is similar to what you can expect to be printed on a courier label and it will only be disclosed if necessary.

If you are a sender, Grab relies on you to ensure that you have the necessary consents from the recipient for us to effect this delivery.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.