Komsan Chiyadis
GrabFood delivery-partner, Thailand
Merchant-partner
Grow your business with Grab
Why use us
1
Easy to manage
Manage all your payments through the merchant-partner portal and app.
2
Access to funds
Apply for finance products to help better manage your cash flow.
3
Tools for success
Exclusive business insights to help you drive sustainable growth.
Testimonial
Lynn
Owner of Utama Florist and Grab merchant-partner
When I became the first florist on GrabMart, business was not so encouraging. But I kept going and within three months, I was able to settle all of my outstanding rental.”
Jessyca
Jessyca’s mother owns Yenny’s Grocery Store, a Grab merchant-partner
My sales have doubled due to wider reach. I even get orders from out of town. I can now see how technology makes our lives easier.”
Fajar
Owner of Insinyur Martabak and Grab merchant-partner
Ever since we became a GrabFood merchant-partner, our sales have grown three-fold! We not only lowered our expenses, we also grew our exposure and customer base.”
Ways to be a merchant-partner
Food and Mart
Pay via QR
Pay online
Dine Out Deals
Loyalty Solution
Reservation Management
Benefits
Go digital effortlessly
- Set up your store on Grab in as little as 3 days
- Offer delivery services without adding to your headcount
- Enjoy instant cash out to your bank account
All-in-one portal for merchant-partners
- Manage your payments on GrabMerchant Portal or the Grab Merchant-partner app
- Apply for finance products to help you fund your business
- Gain exclusive insights to drive business growth
Receive cashless payments seamlessly
- Start accepting GrabPay QR code payments
- Enjoy instant cash out to your bank account
- Offer interest-free instalments with PayLater at no additional risk to you
All-in-one portal for merchant-partners
- Manage your payments on Grab Merchant Central or the Grab Merchant-partner app
- Apply for finance products to help you fund your business
- Gain exclusive insights to drive business growth
How to use
Super simple, ultra secure
- Encrypted transactions, protected by a 24-hour fraud detection engine
- One-tap checkout feature to reduce dropouts during checkouts
- Offer interest-free instalments with PayLater at no additional risk to you
All-in-one portal for merchant-partners
- Manage your payments on Grab Merchant Central or the Grab Merchant-partner app
- Apply for finance products to help you fund your business
- Gain exclusive insights to drive business growth
Learn More
Attract Grab users to dine at your store
- Be discovered by consumers who are looking for a place to dine while they are browsing the Grab app. Beyond food delivery and groceries, GrabFood is now for dining out too!
- If your store is close to a user's location, it will be shown first, making new customers always just a short distance away.
Enquire about offering a Dine out deal
Feature on our rapidly-growing dining deals platform
- Reach millions of diners across Singapore with our Dine Out Deals campaigns that put the spotlight on merchants like you.
Quick settlement as always
- Experience the same swift settlement you've come to expect from all Grab services - as soon as the next day.
Boost sales with a simplified loyalty programme
- Increase the frequency and repeat rates of existing customers with customisable loyalty rewards and communications.
- Launch a loyalty programme across both your GrabFood and in-store transactions without any complex integration.
- With Grab powering the solution, consumers don't need an additional account or app to join.
Get a 360 view of your customer
- Gain valuable insights into consumers' behaviour through daily, weekly, and monthly reports.
Engage with your customers directly
- Engage customers who have joined your programme directly via WhatsApp and SMS (coming soon).
- Customise your engagement to announce new items or reach out to inactive customers, with flexible targeting options.
Enquire about our Loyalty Solution
Maximise demand for your restaurant through reservations
- Gain access to a vast audience by taking reservations from both the Grab and Chope platforms, ensuring maximum visibility to discerning, hungry diners.
- Expand your restaurant's visibility through Chope's strategic partnerships with Google Maps, TripAdvisor, Michelin, Ctrip, and Dianping, offering diners more ways to discover and book your establishment.
View the Dine Out experience on the Grab app
Reduce No-Shows to Maximize Occupancy
- Reduce no-show rates with automated reminders via call or SMS, and secure diner confirmations.
- Implement deposit requirements for reservations to ensure commitment from diners.
Choose from a Table Management System or Simplified Dashboard
- Manage all your reservations through a centralised user interface accessible on desktop, iPad, and mobile for seamless on-the-go operations.
- Our Table Management System offers advanced features tailored for top restaurants, including waitlist and queue management, service personalisation, review management, and in-depth analytics. Optional POS system integration ensures seamless operations and provides access to essential data for optimising the consumer experience.
Enquire about Reservations management
Who can apply?
Registered companies or sole-proprietors selling
- Food & beverages for immediate consumption
- Convenience, health & beauty, bread, cakes & confectionery, snacks, alcohol, ice cream, flowers, gifts, kids, and pet products
What do I need to do?
Prepare your documents
- ACRA Business Profile* (for companies) or NRIC (for sole-proprietors) *If your name is not listed in the ACRA Business Profile, please bring along a Letter of Authorisation (signed by someone listed in the ACRA Business Profile) authorising you to sign the Grab contract, and valid national ID for our verification.
- Copy of Singapore Food Agency (SFA) Licence with a minimum validity of 2 months
- If applicable, your Halal or Liquor Licence Class 3A/3B/4 with a minimum validity of 3 months
- Digital copies of your
- Store cover photo (1:1 and 9:5 aspect ratios)
- Menu item photos (1:1 aspect ratio)
- Menu (for GrabFood) or catalogue (for GrabMart) in excel sheet, photo, website address, GrabFood Menu Template, or GrabMart Catalogue Template
Set up your store on Grab
- Make an appointment at our Grab Merchant Centre or sign up online
- Download the Grab Merchant-partner app
- Start receiving orders in 3 to 10 working days
Who can apply?
Any business or organisation registered with ACRA, that accepts physical payments
What do I need to do?
Prepare your documents
- ACRA Business Profile* (for companies) or NRIC (for sole-proprietors) *If your name is not listed in the ACRA Business Profile, please bring along a Letter of Authorisation (signed by someone listed in the ACRA Business Profile) authorising you to sign the Grab contract and valid national ID for our verification.
- Bank account statement
- NRIC or Passport details
Set up your QR code
- Sign up online or make an appointment at our Grab Merchant Centre
- Download the Grab Merchant-partner app
- Receive your QR stickers and start accepting GrabPay in 5 days
Who can apply?
Any business or organisation registered with ACRA, that accepts online payments
What do I need to do?
Submit an online form and a Grab representative will reach out to you for additional business information and documents.
Once your details have been verified, our GrabPay Integration manager will bring you through the process of integrating GrabPay to your website or app.
Who can apply?
Whether you're a new or existing Grab merchant-partner, if you have one or more physical stores where consumers can dine, we'd love to have you on board.
What do I need to do?
Submit an online enquiry and a Grab representative will reach out to share next steps with you.
Who can apply?
Whether you're a new or existing Grab merchant-partner, if you have one or more physical stores where consumers can dine, we'd love to have you on board.
What do I need to do?
Submit an online enquiry and a Grab representative will reach out to share next steps with you.
Who can apply?
Whether you're a new or existing Grab merchant-partner, if you have one or more physical stores where consumers can dine, we'd love to have you on board.
What do I need to do?
Submit an online enquiry and a Grab representative will reach out to share next steps with you.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- What do I need to become a Grab merchant-partner?Please refer to the Get Started section above.
- Can I get on Grab if I do not have an actual shopfront?Yes, you can as long as you have the documents listed in the Get Started section above
- Are there any sign up fees?
Activation Fee:
- You may opt to download the Grab Merchant-partner app onto your own Android device. As such, you will only incur a one-time activation fee of S$100/outlet (before GST, wef 1 Jan 2024). However, this method does not allow you to print order receipts.
- Merchant-partners who wish to use a Grab Order Device will incur the existing one-time activation fee of S$300/outlet (before GST, wef 1 Jan 2024). This device helps to automatically print order receipts.
The one-time activation fee will not be required during sign-up. Instead, it will be offset against your future earnings on Grab.
Service Fee:
There is a service fee of 30% on all GrabFood and GrabMart orders. This is charged on every order you receive through Grab, through both delivery, and Self Pick-Up orders.
Please note that this service fee is subject to the prevailing GST. - You may opt to download the Grab Merchant-partner app onto your own Android device. As such, you will only incur a one-time activation fee of S$100/outlet (before GST, wef 1 Jan 2024). However, this method does not allow you to print order receipts.
- Will my outlet be automatically eligible for self pick-up?All our merchant-partners are able to accept Self pick-up orders from their first day, to give you access to more order opportunities.
- When will I receive my first payment?Your first payment will be made within 10 working days from the first completed order date. Subsequent payments will be made within 48 hours of completed orders.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- I am interested, how do I sign-up?You can leave your contact with us via the form, and our Sales Agent will be in touch with you shortly.
- What information do I need to provide?You will need to provide your business ACRA documentation, bank account statement, and NRIC/Passport details.
- What happens once I provide all documents?Once received, we will process your documents and get back to your within 5 business days. Once approved we will send over the QR sticker and you can start accepting payments.
- How do I cash out my earnings?When you cash out, your funds will be auto swept when they hit the agreed limit and/or at the end of day, every day.
- How can I change my receiving bank account information?To update your bank information, please contact merchantsupport.sg@grab.com and provide a copy of your bank statement or cheque book.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How do I become a GrabPay Online merchant-partner?Simply indicate your interest in the form and our representative will reach out to you for additional business information and documents. Once your details have been verified, our GrabPay Integration manager will bring you through the process of integrating GrabPay to your website or app.
- Why should I become a GrabPay Online merchant-partner?There are many benefits to being a GrabPay Online merchant-partner:
- Market to Grab Users: Grab has millions of users across Southeast Asia, many of whom have a GrabPay wallet
- Increase revenue: GrabRewards points encourage customers to spend at our merchant-partners, thus allowing them to increase sales & GMV.
- Reduce hassle of handling cash: Going cashless with GrabPay reduces the hassle & costs of handling COD orders
- Cheaper: Accepting online payments via GrabPay can be cheaper than alternative cashless payment modes
- Seamless Payment flow: GrabPay offers a seamless check-out experience, making purchasing and payments a breeze for your users
- Broader Grab Partnership: Opportunity to kickstart partnerships with other Grab verticals (i.e. GrabRewards, GrabGifts, GrabExpress, etc)
- When will the funds from my payments be settled to my bank account?Payments received will be settled to your bank account at the end of each working day.
- What are the fees that are being charged for payments?For cards, our fees are: 3.4% + S$0.50 For GrabPay, our fees are: 3.3%
- Can I deal with different currencies?Currently, we only support SGD. If you intend to support international currencies, do let us know via the feedback form here.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How do I offer a Dine Out Deal on Grab?
If you are a Grab merchant new to Dine Out Deals, you may set up your deal via the "Marketing" section of the GrabMerchant app. Alternatively, submit an online enquiry and we will be in touch shortly.
- Where in the app does Grab promote Dine Out Deals?
Dine Out Deals is a new service for when customers dine out at your physical store. Click here if you are on your mobile phone to launch the Dine Out Deals page within the Grab app. Alternatively, you can look for Dine Out when you browse All services once you launch the Grab app.
- Are the fees for Dine Out Deals the same as food delivery?
The fees for Dine Out Deals are not the same as food delivery. As Dine Out Deals are being introduced, look out for co-funding and trial commissions that may be available to you as a new merchant to Dine Out Deals.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How can I start a loyalty programme with Grab?
You can easily start a loyalty programme across GrabFood and in-store without any complex set-up or integration. Submit an online enquiry and a Grab representative will reach out to share next steps with you.
- Can the loyalty programme support my multi-outlet brand?
Yes, our loyalty solution currently supports multi-outlet brands with a unified view of their customer base across all their outlets.
- How can I engage customers who have joined my loyalty programme?
You can directly engage customers who have joined your programme from GrabFood or in-store via WhatsApp and SMS (coming soon). You can even customise your engagement to specific segments of customers.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre.
- How can I start using the reservation system with Grab and Chope?
Submit an online enquiry and a Grab representative will reach out to share next steps with you.
- Can the reservation system support my multi-outlet brand?
Yes, our reservation solution currently supports multi-outlet brands with a unified view of their customer base across all their outlets.
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
