AI IN ACTION

Solutions

How Grab’s Legal team automated contract reviews without losing expert control
The playbook we created now helps other departments implement AI into their workflows
May 4, 2026
Regional
Grab AI Assistant: Here to help you with your life admin
Starting with helping you figure out what to eat, this assistant will soon be your conversational gateway to many Grab services
April 8, 2026
Regional
Driving smarter with the new Driver AI Assistant
We’re empowering our driver-partners with a context-aware AI companion that helps them make smart decisions on the go
April 8, 2026
Regional
We’ll remind you to book a ride in advance whenever we predict low ride availability
Thanks to our forecasting models, we can anticipate when it might be hard to get a ride and give you a heads-up
January 29, 2026
Regional
Four ways Grab solves real-world user challenges with AI
Fewer language barriers, smarter deliveries: Discover how Grab uses AI to remove friction from daily services.
January 13, 2026
Regional
New tools we launched in 2025 for Grab merchants to boost efficiency
Simplifying workflows like digital menu setup, marketing, and finance management for small businesses
December 22, 2025
Regional
We’re making pickups easier with video guides in the Grab app
In selected locations like airports immersive videos now lead you right to your Grab ride
November 5, 2025
Regional
We’re making the power of forecasting available to more Grabbers
Our in-house tool Spyce empowers our teams to tap into advanced forecasting models, making smarter planning possible across the platform
October 21, 2025
Regional
A Grab engineer built this design tool for his team. Now, we’re improving it for everyone
Grab UX engineer Sonny Lazuardi developed an innovative Cursor-Figma integration. We’re moving it to Grab’s open source repository so the entire design community can use it
September 18, 2025
Regional

    Komsan Chiyadis

    GrabFood delivery-partner, Thailand

    Komsan Chiyadis

    GrabFood delivery-partner, Thailand

    COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

    As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

    Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.