Komsan Chiyadis
GrabFood delivery-partner, Thailand
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Travel reminders, guides and hotel booking within the Grab app
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April 8, 2026
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Regional
Travelling can be stressful, especially when there are dozens of little details to fuss over. That’s why Grab is rolling out new features that aim to reduce travel friction: Personalised Travel Experience and GrabStays, a fully integrated hotel-booking flow within the app.
End-to-end travel companion
Arriving in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam later this year, the Personalised Travel Experience is designed to turn Grab into a travel companion from the moment you leave home to the moment you land and find your way out of the airport.
When you’re about to set off to the airport, the Personalised Travel Experience offers departure nudges, live flight and gate tracking and surfaces exactly what you need to do for a smooth journey.
When flights or calendars are synced, Grab can nudge you when to leave, factoring in traffic and flight schedules. Once you’re on the way, the app monitors flight status so you don’t have to keep refreshing airline updates.
A travel checklist ensures essentials like purchasing your eSIM and filling up your arrival card are just one tap away.
Inside the terminal, the interface zooms in on immediate needs: the right check-in row, gate, baggage belt location and pickup point.
Booking hotels through the Grab app
Where you stay sets the tone for a trip. Built under our Partner Apps programme, GrabStays keeps search, booking and confirmation inside Grab so travellers in Southeast Asia, especially last‑minute and value‑minded users, can find great options quickly.
Powered by Nuitee, an AI‑first hotel ecosystem, GrabStays delivers competitive same‑day rates and allows users to earn GrabCoin. With your details and payment method already filled in, booking is as effortless as requesting a ride, with no redirects to external sites. Once you’re booked, the rest of your trip slots into place.
We are first launching GrabStays in Singapore and in Malaysia later this year.
Why we’re rethinking travel on the Grab app
While we’ve already started tackling common travel headaches with features like Advance Booking, Indoor Navigation, and Travel Pass, we know those fixes can still feel like separate tools rather than a single, helpful experience.
So we want to do more. Instead of waiting for people to open the app just to book a ride or order food, Grab wants to be an Everyday Guide: an always-on layer that helps you move, stay and explore with less friction and more confidence, including during stressful travel moments.
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
