Grab may call you during a ride. When and why it happens

Srihari Sasikumar, Lead Product Manager, Safety
. June 4, 2026

Grab Safety Call is our automated safety check-in that reaches out to passengers whenever our systems detect something unusual. It’s designed to get a clear, immediate confirmation of a passenger’s status by prompting them to confirm they’re safe with a tap, or request help if needed.

We built this because trips can sometimes go off course: a sudden route change, an unusually long stop, or a journey that isn’t progressing. While most of these moments are harmless (a quick break or a missed turn), they can also be early signs of situations that need attention. Grab Safety Call gives us a fast, precise and low-friction way to check in, reduce false alarms, and get help moving quickly when it really matters.

A quick and reliable way to check in on passengers 
These calls only happen in the rare occasion where our system detects something amiss.

When our system detects a potential issue, the user receives a phone call from Grab. They don’t have to speak to respond: the call only requires keypad or screen input, so they can confirm their status with a single button, such as “I’m okay” or “I need help.”

If help is needed, the call immediately creates a high-priority alert and a trained safety specialist takes over. Our 24/7 safety team will follow up and coordinate any assistance required. If there is no response, our system evaluates whether it should be escalated. 

How Grab Safety Call works behind the scenes

Grab Safety Call is powered by a wealth of data, built on billions of rides as well as real-time signals that allow us to watch over each ride as it happens and intervene early to prevent incidents. We’ve also built a highly reliable system that works even in areas with poor connectivity to ensure our safety calls always reach our passengers.

Grab Safety Call is now live in all the markets we operate in. We will continue to gather feedback and work to improve the experience even further by adding smarter alerts that use trip context so check-ins can be even more precise and happen when they really matter.

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.