Find the right airport terminal by entering your flight number in the Grab app

Chenyao Liu, Lead Product Manager and Yefeng Liu, Principal Product Manager

. June 18, 2025 . Regional

On route to the airport, there’s usually a lot on your mind—packing, tickets, and making sure you get there on time. Once you arrive, there’s another layer of stress. Which terminal? Which drop-off point?

We noticed that travellers often struggle to identify the correct terminal and drop-off point for their flight. So we thought about what we could do to make airport travel a little less stressful.

The fix

Our solution? A feature that allows users to type in their flight details when they book a Grab ride. This way, travellers instantly know the correct terminal for their departure. No guesswork, no researching—just convenience.

Here’s how it works:

Enter your flight number into the Grab app as your drop-off point.
The app will suggest the right terminal for your flight, ensuring you’re headed to the correct location.
Even more conveniently, the feature includes a countdown timer to your flight, helping you keep track of time and plan your journey

Passengers seem to find it useful. By the end of May, the number of people using the flight search feature along with rides to and from the airport had increased by 14 per cent compared to when it first launched in February.

How we got here

At Grab, we’re always looking for ways to solve real-world problems for our users. Airport navigation is a challenge that often goes unnoticed—until you’re in the thick of it.

The process started with understanding the pain points of airport travel: confusion around terminals, drop-off locations, and time management. From there, we brainstormed ways to simplify the experience, ultimately landing on the idea of integrating flight and terminal information directly into the Grab app.

It’s one many travel-related features designed to simplify long journeys. Earlier this year, we also introduced an update to Advance Booking for airport pickups. This allows the Grab app to track a passenger’s flight status and adjust the pickup time dynamically based on real-time flight updates.

In 2023, we rolled out in-app airport guides that help travellers navigate the building with visual cues, making it easy to find the closest Grab airport pick-up point.

Seamless travel

Whether you’re a frequent flyer or heading to an unfamiliar airport, we want your journey to be enjoyable. Stay tuned for more innovative and enhancing travel features in the future.

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