In any industry, relationships matter—but in tech, they’re everything.
With rapid company growth, constant shifts in technology, and the high-risk nature of startups, few careers in tech follow a straight line. Today’s colleague could be tomorrow’s cofounder, recruiter, investor, or boss! Keeping close ties with the people you work with can lead to unexpected opportunities, and it’s a chance to give back to the community as a mentor and friend.
At Grab, we foster strong ties with former employees, that’s why we hosted the first Grab Alumni Event in July.
Some Grabbers have been along for the ride since day one. Some built fantastic products while at Grab and then started their own companies. Some joined other major players in the industry. But each Grabber remains linked to the Grab network, feeding back into the ecosystem with expertise, connections—and sometimes, investment dollars.
During a fireside chat at the Alumni Event, some of Grab’s top current and former leaders shared what they’ve learned about the power of personal connections and paying it forward. The session was moderated by Wui Ngiap Foo, President of cyber security company Failsafe. He was Grab’s former Head of Technology until 2022.
Philipp Kandal, Grab’s Group Chief Product Officer since January 2023, brought up his own journey that led him to Grab after he sold his startup.
The person who introduced him to Grab was someone Philipp had hired before, in another company. Initially, Philipp’s intent wasn’t to join Grab. He wanted to find new opportunities for some of his former employees. But over the course of various talks, Philipp ended up saying yes to the offer. “I wanted to sell them the team, and ended up moving as a result of it,” he quipped.
Gita Prihanto’s entry into Grab was equally unplanned. Gita, now commissioner at Indonesian fintech firm Flip, was the head of GrabBike Indonesia from 2017 to 2019. When her husband’s startup got acquired by Grab, Gita ended up having a conversation with a Grabber who was a former colleague of hers at McKinsey. She convinced Gita to come on board to build out Grab’ Indonesia’s two wheel mobility and logistics division, now a backbone of Grab’s operations in the country.
The lesson is to be open-minded towards opportunities that present themselves in unexpected ways, and to keep warm ties with former colleagues, employees, and bosses because these can always lead to new connections.
Personal bonds also play a role in venture investing, said Nicholas Anthony, the Head of Grab Ventures, Grab’ fund for investments in innovative, early stage startups.
“We started Grab Ventures a few years ago, when Grab had a line of sight to become profitable. At that point, we wanted to make sure that we invested back into the ecosystem. We wanted to support founders, and particularly Grabbers, if we could find the right opportunities,” he recalls.
Investing in former colleagues gives Nicholas reassurance, because they have a clear track record at Grab. “At that early stage you’re investing in the founder as much as you are in the idea. Either we know you, or someone within Grab knows you, and can tell us how you think, and your ability to execute. That’s a big part of the decision whether to write a check or not.”
“Obviously, we don’t give money to random Grabbers. The idea has to have substance and as the founder, you need to be able to buy us into the vision and how you’re going to execute on it. But we understand that, at an early stage, there’s going to be a lot of shortcomings in the product and projections. So you can only invest in the founder’s ability to iterate and improve.”
Philipp emphasises that the same is true for his approach to angel investing. Over the years, Philipp has chosen to invest in several founders he believes in out of his own pocket.
“Basically, I always invest in people that either I personally trust, or that people that I trust think of very highly. For me that has worked well, and the other thing is you need to spread your bets. I think the golden rule as an angel investor is you need to make at least 30, 40 investments.”
Nicholas also said people who have built their own successful startups or worked their way through the ranks at large tech firms are best suited to put money back into the ecosystem.
“It’s one of the things that I would like to see more of in Southeast Asia: Founders who’ve had some success redeploying their capital. I think founders are some of the best advisors because they’re good at seeing what works, what doesn’t.”
Investment doesn’t have to be in the form of money, said Philipp. It could be offering a space to work, or mentorship and advice. “Investing time is valuable. I mentor a bunch of startups, the door is always open to anyone here that has been at Grab. I firmly believe in the value of ecosystems.”
Gita shared that she made use of that mentorship network when she first joined Flip.
“I actually reached out to a lot of Grabbers. How do I scale this organisation? What are the governance structures that you would put in? And everyone gladly picked up the call. Grabbers are very helpful in terms of giving advice, and I am willing to pay for it forward as well.”
Closing the session, Wui said that support is not a one-way street. “It’s not just ‘What can Grab do for us alumni?’ but also ‘What can we do for each other?’ Many of us are in very influential positions now – if everyone chips in just a little, the whole ecosystem gets stronger.”
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GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.