Food delivered by drone? It’s happening in Singapore.
Grab is kicking off a three-month drone delivery pilot in Singapore’s Tanjong Rhu neighbourhood in partnership with ST Engineering’s Unmanned Air Systems business, the developer of the drone solution used in this pilot. This pilot aims to explore how autonomous tech can work hand-in-hand with our delivery-partner network to improve overall efficiency. We will start with internal testing and plan to launch a controlled pilot trial in Tanjong Rhu.
Geographical constraints can slow down deliveries and affect efficiency. In Singapore’s Tanjong Rhu estate, the Kallang River separates homes from the main cluster of eateries — and getting around it adds valuable minutes to every trip.
Longer routes mean longer wait times, and more complicated and less efficient deliveries for partners.
That’s where drone deliveries come in. By introducing drones, we can reduce the effort needed for tricky routes, and get food to hungry customers more efficiently. Delivery-partners benefit too, with more efficient routes and the ability to complete more trips.
Delivery-partners remain central to the experience:
While drones handle the tricky river crossing, delivery-partners provide the human touch that drones can’t: checking orders, managing handoffs to drone operators, and making sure every meal reaches the right doorstep safely. Over 20 delivery-partners have been trained on safe and efficient drone handoffs by ST Engineering to make the process seamless.
We know the use of drones may raise concerns — especially in dense urban neighbourhoods — so we’ve built the pilot with privacy and noise considerations in mind:
The pilot would be open to consumers making an order from within the Tanjong Rhu area and limited to merchant partners from Bugis, Kampong Glam and Suntec City to allow us to conduct the trial in a controlled manner. This approach allows us and our partners to explore the practical and technical aspects of drone use in everyday settings.
We’ll be gathering feedback from residents, delivery-partners and regulators to understand where drone tech adds the most value — and how it can help solve today’s food delivery challenges.
For more details on Drone Delivery (Beta), please refer to Help Centre Article.
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GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.