Our triple bottom line

Grab was founded on the belief that a technology company could both run profitably and create sustainable impact. As we continue to innovate and serve our communities, we seek to ensure that our profitability is tied to the welfare of the communities we operate in, and the protection of the environment for future generations to come.

Socioeconomic impact

Grab facilitates economic, social, and financial activity, helping to build resilient small businesses, thriving entrepreneurs, and strong communities.

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    Economic empowerment

    Enabling greater economic participation and digitalisation of businesses.

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  • 2/5

    Social empowerment

    Providing financial and community support for our partners and communities.

    Read More
  • 3/5

    Financial empowerment

    Widening access to financial services for all in Southeast Asia.

    Read More
  • 4/5

    Training for our partners

    Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

    Read More
  • 5/5

    People and culture

    Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

    Read More
  • 1/5

    Economic empowerment

    Enabling greater economic participation and digitalisation of businesses.

    Read More
  • 2/5

    Social empowerment

    Providing financial and community support for our partners and communities.

    Read More
  • 3/5

    Financial empowerment

    Widening access to financial services for all in Southeast Asia.

    Read More
  • 4/5

    Training for our partners

    Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

    Read More
  • 5/5

    People and culture

    Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

    Read More

Environmental impact

Protecting the environment for future generations is our responsibility. We want to protect the environment in order to ensure economic and social stability within our communities for generations to come.

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    Reducing our carbon footprint

    Carbon Neutral by 2040

    Read more
  • 2/2

    Sustainable packaging solutions

    Grab is committed to minimising the waste generated on our platform.

    Read more
  • 1/2

    Reducing our carbon footprint

    Carbon Neutral by 2040

    Read more
  • 2/2

    Sustainable packaging solutions

    Grab is committed to minimising the waste generated on our platform.

    Read more
Cheryl Goh

Group Head of Marketing & Sustainability

We have to adopt practical solutions that are tailored to the needs and barriers existing in the region.”

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    • Socioeconomic Impact

      Economic empowerment

      From bringing traditional offline businesses online to providing our partners with more income opportunities, Grab is constantly seeking ways to make a positive impact on our communities.

      Our impact

      US$ 8.9 bn

      In 2021, our driver- and merchant- partners earned US$8.9 billion from our platform. (1)

      Over 680k

      Small businesses signed up to join the GrabFood & GrabMart platform in 2021.(2)

      16% growth

      The average order values of Grab’s small-merchant partners grew by 16% year on year in 2021.

      Show footnotes

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      1.

      Data from 2021. ‘Driver-partner earnings’ is defined as the fare, bonuses, tips and fees, net of commission. ‘Merchant-partner earnings’ is defined as the total basket size net of commission, Grab advertising spend, and promotion costs

      2.

      Data from 2021. Small merchants refers to businesses that are non-chain, non quick service restaurants across our GrabFood and GrabMart offerings

    • Socioeconomic Impact

      Social Empowerment

      Grab recognises that we can tap on our unique position as a superapp to empower those who are vulnerable and marginalised, by finding ways to allow them to engage and participate in society.

      Our commitment

      Grab is commited to providing marginalised communities with employment opportunities and education.

      2,100 PWDs

      As of end-2021, we have more than 2,100 active persons-with-disabilities on our platform.

      Supporting the marginalised

      We aim to double the number of marginalised individuals who earn a living on the platform by 2025.

      Uplifting communities through research and education

      Grab believes that society can greatly benefit from knowledge around technology capabilities. That is why in October 2021, we launched the Tech For Good Institute (TFGI), a non-profit think tank to advance research and dialogue on Southeast Asia’s fast-growing digital economy.

    • Socioeconomic Impact

      Financial empowerment

      Roughly 6 in 10 consumers in Southeast Asia are unbanked or underbanked(1). To reduce poverty and boost prosperity in emerging countries like Indonesia, financial inclusion is key.

      Grab Financial Group (GFG) provides financial services offerings that address the needs of consumers and our partners from all backgrounds. These offerings include digital payments, lending, insurance, and wealth management(2).

      Reuben Lai

      Head of Digibank

      Millions of Southeast Asians lack the right access to banking and financial services. We make fractionally-priced products and embed them into everyday services on the Grab platform. Accessibility is key to financial inclusion.”

      “

      Millions of Southeast Asians lack the right access to banking and financial services. We make fractionally-priced products and embed them into everyday services on the Grab platform. Accessibility is key to financial inclusion.”

      Reuben Lai

      Head of Digibank

      Micro-Insurance

      Grab offers 11 types of insurance policies across the six major Southeast Asian countries for our consumers, driver- and delivery-partners. The majority of the insurance policies offered are micro-insurance policies that have affordable premiums, making them more accessible by Southeast Asians.

      Micro-Loans

      Small businesses in the region face a steep challenge in getting approval for working capital loans from banks. To bridge this gap, GFG offers small business loans in some countries(3) and partners with financial institutions to offer driver-partners a variety of financing options to meet their needs.

      60%

      In 2021, 60% of all working capital loans issued by GFG were to small merchants.(4)

      Digital Payments

      72%

      Between 2020, to 2021, Grab experienced a 72% growth in merchant-partners onboarded to GrabPay.

      Show footnotes

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      1.

      Euromonitor; Consumers above 15 years old; Southeast Asia refers to Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam

      2.

      In selected markets

      3.

      Singapore, Thailand and the Philippines

      4.

      Merchants with less than US$100,000 in annual turnover

    • Socioeconomic Impact

      Training for our partners

      In 2021, over 780,000 driver-partners completed upskilling courses on GrabAcademy.

      Russell Cohen

      Group Managing Director of Operations

      Through our training and benefits programmes, we empower our partners and help them realise their ambitions.”

      “

      Through our training and benefits programmes, we empower our partners and help them realise their ambitions.”

      Russell Cohen

      Group Managing Director of Operations

      Play
      Play

      Over 130

      upskilling programme

      These are available on GrabAcademy for driver-partners, a dedicated training portal we have set up for our partners. In 2021, we rolled out the app to merchant-partners.

      Microsoft Digital Literacy Program

      In 2019, Grab and Microsoft partnered to offer Microsoft’s Digital Literacy certification programme via Grab Academy, Grab’s learning platform for driver- and delivery-partners. The digital literacy programme covered topics such as computer basics and using the Internet safely. The digital literacy program is currently offered in Indonesia, Singapore, Malaysia, the Philippines, Thailand and Vietnam.

      Amador Creencia

      70, Manila, Philippines

      I learned a lot of skills that refreshed my knowledge of computers. The topic I liked most is how to create a formal email because it gave me the confidence to communicate by email to my friends.”

      “

      I learned a lot of skills that refreshed my knowledge of computers. The topic I liked most is how to create a formal email because it gave me the confidence to communicate by email to my friends.”

      Amador Creencia

      70, Manila, Philippines

      Partnership with Mastercard

      In 2021, Grab signed an MOU with Mastercard to provide bespoke training tools for informal workers and small businesses as well as upskill digital talents in Indonesia through a cybersecurity certification programme. Mastercard also joined the Tech for Good Institute as an advisory board member, to support the Institute’s efforts to harness technology for good.

      Tim Murphy

      Chief Administrative Officer, Mastercard

      We have the opportunity to leverage the digital economy to create a more inclusive and equitable society, but we must be intentional in our collective efforts to apply technology as a solution that makes people’s lives better. Mastercard is proud to collaborate with Grab to provide upskilling opportunities to hundreds of thousands of gig workers across ASEAN.”

      “

      We have the opportunity to leverage the digital economy to create a more inclusive and equitable society, but we must be intentional in our collective efforts to apply technology as a solution that makes people’s lives better. Mastercard is proud to collaborate with Grab to provide upskilling opportunities to hundreds of thousands of gig workers across ASEAN.”

      Tim Murphy

      Chief Administrative Officer, Mastercard

      Didi Humaidi

      GrabBike partner, Indonesia

      The Grab-Mastercard training programme has been the perfect opportunity for me as it provided me with training and knowledge on the latest tech topics, such as cybersecurity, which I believe would make me more attractive to potential employers.”

      “

      The Grab-Mastercard training programme has been the perfect opportunity for me as it provided me with training and knowledge on the latest tech topics, such as cybersecurity, which I believe would make me more attractive to potential employers.”

      Didi Humaidi

      GrabBike partner, Indonesia

    • Socioeconomic Impact

      People and culture

      At Grab, we recognise that people are at the core of our ability to achieve our mission.

      Human Capital Development

      We value all our employees and are invested in helping them to grow, improve and develop. We recognise that this is vital to the growth and productivity of Grab.

      93%

      The results of our last Grabber Employment Survey (GES) showed that 93% of our employees felt proud to work at Grab.

      Diversity and Inclusion

      We are committed to empowering diverse voices in our organisation and ensuring that our employees feel safe, respected and included.

      We target to have 40% women in leadership positions by 2030, and double the number of our employees resource groups by 2025 to drive engagement and inclusion within Grab.

    Up Next
    • 1/5

      Economic empowerment

      Enabling greater economic participation and digitalisation of businesses.

      Read More
    • 2/5

      Social Empowerment

      Providing financial and community support for our partners and communities.

      Read More
    • 3/5

      Financial empowerment

      Widening access to financial services for all in Southeast Asia.

      Read More
    • 4/5

      Training for our partners

      Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

      Read More
    • 5/5

      People and culture

      Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

      Read More
    • 1/5

      Economic empowerment

      Enabling greater economic participation and digitalisation of businesses.

      Read More
    • 2/5

      Social Empowerment

      Providing financial and community support for our partners and communities.

      Read More
    • 3/5

      Financial empowerment

      Widening access to financial services for all in Southeast Asia.

      Read More
    • 4/5

      Training for our partners

      Grab offers a wide range of training programmes that help our partners learn new skills to stay relevant in the digital economy.

      Read More
    • 5/5

      People and culture

      Grab is committed to providing a positive work environment that promotes employee wellbeing, productivity and growth.

      Read More
    1 /
      • Environmental Impact

        Reducing our carbon footprint

        Grab believes the environment and social issues are interdependent. We commit to reducing Grab’s greenhouse gas emissions and build a sustainable journey for everyday users.

        Our roadmap to Carbon Neutral by 2040

        Immediate Term
        2021

        All Grab corporate offices are powered by 100% renewable energy.

        100% Grab-owned 2-wheel rental vehicles in Indonesia are low emission vehicles.

        Medium Term
        2030

        Achieve 100% net zero emissions for all Grab premises.

        Achieve 100% low emission vehicles for ride-hailing in Singapore.

        Long Term
        2040

        Achieve carbon neutrality; residual emissions will be offsetted, while we continue our pursuit towards zero emission vehicles.

        Transitioning to low emission vehicles

        Grab works with governments, automakers and infrastructure players to build a sustainable and inclusive electification ecosystem across the region. This will go towards supporting our driver-partners transition to low emission vehicles (LEV), which includes Battery Electric Vehicles (EV), Extended Range EVs, Plug-in Hybrid EVs and Hybrid EVs. Grab has launched JustGrab Green in Singapore, a ride-hailing service that prioritises LEVs. We also have the largest electric vehicle fleet in Indonesia.

        In Indonesia, Arifin Tasrif, the Minister of Energy & Mineral Resources affirms Grab’s commitment to building a sustainable transportation system.

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        Play

        Renewable energy for Grab's premises

        Since 2021, all of Grab’s offices across 12 countries worldwide are powered by 100% renewable energy, supporting mainly from solar energy projects across Southeast Asia.

        We aim to minimise energy usage and use renewable energy to power all our premises, including operation hubs and data centres by 2030.

        Sustainable business & technology practices

        Our deliveries and mobility services utilises artificial intelligence (AI) and machine learning to reduce emissions by optimising distance travelled and orders. We also promote shared mobility solutions such as GrabShare and GrabHitch which encourages ridesharing and carpooling.

        Grab will continue to establish responsible corporate standards and practices to guide those in our community on the sustainable practices.

        Carbon avoidance & removal programmes

        Reducing emissions is our top priority. For residual emissions, Grab will invest in high quality carbon avoidance and removal programmes in Southeast Asia.

        In 2021, we launched a carbon offset feature on the Grab app, with contributions going towards the planting of around 30,000 trees in the region.

      • Environmental Impact

        Sustainable packaging solutions

        Grab is committed to innovating on sustainable packaging solutions to reduce plastic waste.

        Reduce

        The most effective way to manage waste is to not create it.

        We reduce the waste generated on our platform through our default opt-out cutlery toggle, which helped save more than 774 million sets of cutlery in 2021 regionally.

        In Indonesia, we also highlight eco-friendly merchants, to encourage consumers to make a conscious choice, and merchant-partners to be eco-friendly.


        Reuse

        We encourage our merchant-partners to adopt reusable packaging through partnerships, as it can greatly reduce waste.

        Grab continues its two food delivery reusable packaging partnerships in Singapore with Muuse and barePack in over 100 outlets, which offers merchant-partners with the option of providing their food in reusable containers.

        Recycle

        Grab leverages our ecosystem to promote recycling, collecting back precious resources that can be used to produce new materials.

        In Indonesia, we offer GrabExpress Recycle in partnership with Danone-AQUA and Octopus, allowing consumers to send around 2000kg of recyclables through GrabExpress to recycling centres.

        Replace

        Where we are unable to reduce or reuse, we can mitigate our impact by replacing packaging with eco-friendly alternatives.

        Grab sources for and negotiates with suppliers for bulk pricing on behalf of its merchant-partners to make it more affordable to replace packaging with more eco-friendly alternatives.

      Up Next
      • 1/2

        Reducing our carbon footprint

        Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

        Read More
      • 2/2

        Sustainable packaging solutions

        Grab is committed to minimising the waste generated on our platform.

        Read More
      • 1/2

        Reducing our carbon footprint

        Grab seeks to reduce carbon emissions by adopting mitigative and adaptive strategies.

        Read More
      • 2/2

        Sustainable packaging solutions

        Grab is committed to minimising the waste generated on our platform.

        Read More
      Grab Singapore
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      Komsan Chiyadis

      GrabFood delivery-partner, Thailand

      Komsan Chiyadis

      GrabFood delivery-partner, Thailand

      COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

      As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

      Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.