Komsan Chiyadis
GrabFood delivery-partner, Thailand
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How we taught LLMs to solve the "missing muffins" mystery
Sometimes, a delivery meal arrives with wrong or missing items. Large Language Models (LLMs) help us improve the refund process
August 14, 2026
Regional
Book your Grab ride with an AI-powered call service
Grab users in Singapore can now dial +65 3138 0000 to book rides via the new Grab AI Call-A-Ride (Beta) pilot service
August 5, 2026
Regional
Live Voice Translations: Solving language barriers with seamless calls
We’re testing different models to help Grab users and partners understand each other seamlessly during calls
July 3, 2026
Regional
How Grab’s Legal team automated contract reviews without losing expert control
The playbook we created now helps other departments implement AI into their workflows
May 4, 2026
Regional
Grab AI Assistant: Here to help you with your life admin
Starting with helping you figure out what to eat, this assistant will soon be your conversational gateway to many Grab services
April 8, 2026
Regional
Driving smarter with the new Driver AI Assistant
We’re empowering our driver-partners with a context-aware AI companion that helps them make smart decisions on the go
April 8, 2026
Regional
We’ll remind you to book a ride in advance whenever we predict low ride availability
Thanks to our forecasting models, we can anticipate when it might be hard to get a ride and give you a heads-up
January 29, 2026
Regional
Four ways Grab solves real-world user challenges with AI
Fewer language barriers, smarter deliveries: Discover how Grab uses AI to remove friction from daily services.
January 13, 2026
Regional
New tools we launched in 2025 for Grab merchants to boost efficiency
Simplifying workflows like digital menu setup, marketing, and finance management for small businesses
December 22, 2025
Regional
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
