Your money is kept safe with our banking partners and your data is securely encrypted. With our 24/7 award-winning fraud monitoring system, you can be assured that GrabPay is a safe way to pay.
Grab will never ask for your password or OTP over calls, sms or email.
Follow these simple steps to avoid falling prey to financial fraud
GrabPIN and biometrics adds an additional layer of authentication to access your funds
Activate GrabPay, a safe way to pay and keep your money.
GrabPay is regulated as a major payment institution by the Monetary Authority of Singapore (MAS). In accordance with MAS regulations, GrabPay is required to impose wallet and transaction limits on GrabPay’s e-money account as well as perform customer identity verification process.
By knowing the identity behind each GrabPay wallet user, we’re able to create a secure payments platform for everyone that can mitigate the risks of fraud, identity theft, money laundering, and other illicit activities. This identification process is also known as KYC (“Know Your Customers”).
Once you hit the basic wallet annual transaction limit of $5,000, you will not be able to continue using your GrabPay Wallet until you complete the customer identification process by submitting your identification document to us for verification.
To verify your identity, you can follow the steps here.
Yes. GrabPay is required by law to collect documents for the purposes of identifying and verifying our users to meet our obligations in combating money laundering and terrorism financing activities.
Your identification documents submitted for the purposes of Customer Identification will be stored, used and processed by GrabPay in accordance with the Grab Privacy Policy, which complies with Singapore’s Personal Data Protection Act.
If you have shared your credit/debit card information with a suspected fraudster, please block your card immediately by contacting your bank or through Grab app for GrabPay Card and lodge a police report for further investigation.
If you have shared your Grab app login credentials or suspect any irregular activities/charges from your account, please reset the password or GrabPIN and report it to us here.
Grab keeps your personal data and information safe and secure. If you do not recognize a transaction on your account, we recommend reviewing all the details first or checking with family and friends who may also have access to your Grab account to see if they initiated the transaction.
What are considered as suspicious activities on your Grab account?
Let us know here if you noticed suspicious activity or transaction in your account which you did not authorize and we will investigate this further.
Find more comprehensive articles in our Help Center dedicated to all your GrabPay related questions.
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GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.