Komsan Chiyadis
GrabFood delivery-partner, Thailand
Your money is safeguarded
- We hold our client funds in separate accounts with our global banking partners. This means that you can rest assured that your funds will not be compromised in any scenario.
- We are regulated by the Monetary Authority of Singapore (MAS).
Keeping your privacy is our policy
- Verifying your identity adds a layer of security to your account, making sure that only you can access and transact using your GrabPay Wallet.
- We practice maximum data privacy and will never share your personal data.
- GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.
- Verifying your identity adds a layer of security to your account, making sure that only you can access and transact using your GrabPay Wallet.
- We practice maximum data privacy and will never share your personal data.
- GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.
We're great at stopping fraud
- Your account is protected with a 24/7 fraud detection engine so you can ride, dine, shop and pay, worry-free.
- We monitor your account activity to identify unauthorized transactions. Once identified, we will decline the transaction to protect your interest.
- If you suspect that your account shows unauthorized activity, contact us.
Only you should access your account
- Protect your wallet with GrabPIN so that only you can access your funds.
- Tighten your account’s security with our biometrics payment features.
- Enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.
Your most secure card yet
- Asia’s first numberless physical card for enhanced security of your personal details.
- Online transactions are 3D Secure enabled and authenticated with an OTP.
- Stay on top of your transactions with instant payment alert via push notifications for each transaction you make.
- Lock and deactivate your card instantly with just one tap if you’ve lost it.
Help within reach.
- Reach our support team from your phone via a call.
- Visit our Help Center to learn more about GrabPay and instantly find solutions to your concerns.
Stay informed.
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Your security is in our care
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Your security and privacy is our priority.
Activate GrabPay, a safe way to pay and keep your money.
FAQs
GrabPay is regulated as a major payment institution by the Monetary Authority of Singapore (MAS). In accordance with MAS regulations, GrabPay is required to impose wallet and transaction limits on GrabPay’s e-money account as well as perform customer identity verification process.
By knowing the identity behind each GrabPay wallet user, we’re able to create a secure payments platform for everyone that can mitigate the risks of fraud, identity theft, money laundering, and other illicit activities. This identification process is also known as KYC (“Know Your Customers”).
Once you hit the basic wallet annual transaction limit of $5,000, you will not be able to continue using your GrabPay Wallet until you complete the customer identification process by submitting your identification document to us for verification.
To verify your identity, you can follow the steps here.
Yes. GrabPay is required by law to collect documents for the purposes of identifying and verifying our users to meet our obligations in combating money laundering and terrorism financing activities.
Your identification documents submitted for the purposes of Customer Identification will be stored, used and processed by GrabPay in accordance with the Grab Privacy Policy, which complies with Singapore’s Personal Data Protection Act.
If you have shared your credit/debit card information with a suspected fraudster, please block your card immediately by contacting your bank or through Grab app for GrabPay Card and lodge a police report for further investigation.
If you have shared your Grab app login credentials or suspect any irregular activities/charges from your account, please reset the password or GrabPIN and report it to us here.
Grab keeps your personal data and information safe and secure. If you do not recognize a transaction on your account, we recommend reviewing all the details first or checking with family and friends who may also have access to your Grab account to see if they initiated the transaction.
What are considered as suspicious activities on your Grab account?
- A booking (GrabCar, GrabFood, GrabExpress) requested without your permission and your card was deducted for this.
- You received an email to verify your email address without you requesting for it.
- You received an email requesting for your GrabPay information.
- Your GrabRewards points were used to purchase a reward without your consent.
- Your GrabPay Wallet was deducted for an unauthorized transfer or purchase.
Let us know here if you noticed suspicious activity or transaction in your account which you did not authorize and we will investigate this further.
Find more comprehensive articles in our Help Center dedicated to all your GrabPay related questions.
