You wouldn’t use a weak door lock to keep your home safe.

Likewise, you should secure your digital assets and accounts properly. It definitely is better to be cyber safe than sorry!

Here at Grab, your security is our priority.
Here are 3 simple things you can do to help us:

Your contact
information, updated

Keep your personal details up-to-date on our Grab app so that we are able to contact you should we detect any suspicious activity or fraudulent transactions. Your account is protected with a 24/7 fraud detection engine so you can ride, dine, shop and pay, worry-free.

Set strong

Choose passwords that would be difficult for others to guess and update them regularly. A strong password should include a mix of upper and lower case letters, numbers and symbols. Don’t use the same password for every account/profile, and don’t share your passwords with anyone.

Enable your
push alerts

Enable push notifications from your Grab app. It definitely helps give you real-time updates on every transaction made so that you are aware and always in control of your privacy and account.

We are always here to help

We monitor your account activity to identify fraudulent activities. Beyond that, our support team is just a phone call away, 24/7! Alternatively, visit our Help Center to learn more about GrabPay and instantly find solutions to your concerns.


Protect your wallet with GrabPIN so that only you can access your funds.

You can also secure your account with our biometrics payment features. Simply enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

Read other articles.

Beat the scammers: How to avoid scams, fraud and identity theft

We simplify online security for you. Discover the eight things you can do to keep fraudsters at bay.

Why is verifying your account and setting up GrabPIN important

GrabPIN and biometrics adds an additional layer of authentication to access your funds

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.