How Grab helps driver-partners get rest between bookings and orders

Now, driver-partners can access a large and secure parking space as well as facilities like Wi-Fi, rest and dining areas, and phone charging stations.

(Read more: The key to Grab driver-partners earning more: Productivity)

Driver-partners there are also welcome to rest at Grab Excellence Centres and Grab Driver Centres, facilities which Grab uses to onboard new drivers and to provide training. These are available in 40 different locations across Indonesia.

Driver pit stops

In countries like the Philippines and Malaysia, driver-partners tend to congregate near shopping malls (where many of Grab’s merchants are at) or at popular F&B outlets. To cater to the needs of more driver-partners, Grab teamed up with these establishments to set up designated rest areas for driver-partners to recharge. 

Tapping its network of merchants in Malaysia, Grab partnered with over 36 restaurants nationwide to roll out “partner pit stops” for driver-partners to redeem food and drinks while they’re on the road. 

A similar initiative exists for driver-partners in the Philippines. Grab set up tents in high-traffic areas to provide driver-partners with shelter while they’re waiting for orders. The company has also worked with major malls and merchant-partners to ensure they provide dedicated rest areas.

Being positioned in these high traffic areas during their breaks meant that driver-partners can easily receive booking requests once they are ready to resume their duties, improving their efficiency and overall earning potential.