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Marketplace

How our ecosystem is balanced for fairness and efficiency

An overview of Grab's marketplace

The components and principles that are designed to serve our multisided platform.
April 12, 2023

Fares

Understanding pricing and rates

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The Grab app will now show when each user’s delivery fee is set
GrabFood delivery fees are set and kept constant as users browse, so that people can order with confidence.
July 7, 2023
GrabShare 2023: What's new in our revamped carpooling service
Carpooling is a win-win, and we've fixed several things after listening to user and driver feedback.
June 9, 2023
Driving within zones to earn more
We designed a way for high-demand areas to get a more reliable supply of driver-partners to handle order volumes.
May 29, 2023
The Grab platform fee goes into making a better product
Our platform fee covers safety innovations and other product development efforts.
April 6, 2023
Why fares go up when it rains
Sometimes known as surge pricing, dynamic pricing changes according to real-time conditions such as demand and supply.
March 8, 2023
The Grab app will now show when each user’s delivery fee is set
GrabFood delivery fees are set and kept constant as users browse, so that people can order with confidence.
July 7, 2023
GrabShare 2023: What's new in our revamped carpooling service
Carpooling is a win-win, and we've fixed several things after listening to user and driver feedback.
June 9, 2023
Driving within zones to earn more
We designed a way for high-demand areas to get a more reliable supply of driver-partners to handle order volumes.
May 29, 2023
The Grab platform fee goes into making a better product
Our platform fee covers safety innovations and other product development efforts.
April 6, 2023
Why fares go up when it rains
Sometimes known as surge pricing, dynamic pricing changes according to real-time conditions such as demand and supply.
March 8, 2023
View more

Matching

Supply and allocation algorithms that match users, drivers, and vendors in the real world

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Grab doesn't always assign the nearest driver to you—here's why
The 40-plus factors that go into making the best match.
August 14, 2023
Principles that shape the design of our marketplace
Our backend is made to prioritise balance and efficiency to ensure everyone can thrive.
April 27, 2023
How the ‘Saver’ option for food deliveries works
Batching tech makes 'saver' delivery happen, allowing delivery riders to pick up multiple orders at once.
March 8, 2023
Grab doesn't always assign the nearest driver to you—here's why
The 40-plus factors that go into making the best match.
August 14, 2023
Principles that shape the design of our marketplace
Our backend is made to prioritise balance and efficiency to ensure everyone can thrive.
April 27, 2023
How the ‘Saver’ option for food deliveries works
Batching tech makes 'saver' delivery happen, allowing delivery riders to pick up multiple orders at once.
March 8, 2023
View more
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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.