PRODUCT AND TECH

Engineering

Powering millions of daily orders processed quickly and safely

Grab’s Help Centre articles are now available in Chinese, thanks to machine translation
Machine translation is helping us on our mission to make Grab as accessible as possible for diverse users.
February 9, 2024
KartaCam 2: Grab’s next-generation map-making camera
The KartaCam 2 is the successor to Grab’s proprietary, edge AI-powered map-making camera KartaCam 360—and it has new features.
January 3, 2024
How we make GrabMaps better with KartaDongle, our smart car device
A smart car device developed in Grab’s IoT lab, KartaDongle allows Grab to map more efficient navigation routes for users and driver-partners.
December 7, 2023
Malls are a maze, so we started mapping indoors to help driver-partners find their way
Grab’s Indoor Maps helps driver-partners navigate large, complex malls across Southeast Asia
November 17, 2023
How we got more accurate estimated time-of-arrivals in the app, while pushing down tech costs
The ETA is a metric that users look at repeatedly as they await a food delivery or a ride. But it's complex to calculate.
October 6, 2023
How AI helps our search bar seemingly read minds
Off-the-shelf engines don’t cater for local languages in Southeast Asia, so we trained our search bar to be smarter for the region.
August 10, 2023
We’ve almost doubled the speed our GrabMart pickers get groceries at Jaya Grocer stores
Our new intelligent path planner has one goal: to help pickers go through the aisles in a store just once.
August 3, 2023
Making a facial recognition system for Southeast Asia
The Grab app is able to offer this biometric layer to a wide range of devices and demographic groups.
July 21, 2023
Blurring faces and licence plates in street-level images to protect privacy
How machine learning helps our systems get better at finding sensitive elements in photos
June 22, 2023

    Komsan Chiyadis

    GrabFood delivery-partner, Thailand

    Komsan Chiyadis

    GrabFood delivery-partner, Thailand

    COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

    As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

    Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.