Grab’s Saver delivery option reduced fees by US$17.4 million so far in 2023

Since the pandemic, more consumers have become accustomed to getting food sent to their doorsteps. And this habit stuck. Our 2022 Food Trends report found that about 70 per cent of consumers in Southeast Asia view delivery as a permanent part of their post-pandemic lives. 

(Read more: How the ‘Saver’ option for food deliveries works)

So we set out to make such a convenience even more accessible. We did this by rolling out differently priced tiers of delivery fees, to appeal to a wider range of consumers. 

We first launched the Saver option in Singapore last year and subsequently in select cities across Indonesia, Philippines, Malaysia, Thailand, and Vietnam.

The longer wait time from Saver delivery is the result of batching—delivery-partners will pick up two or more orders in one trip and have them delivered to consumers along the same route. As such, our delivery-partners can pick up and send more orders in one go, and in return, the consumer enjoys lower delivery fees. 

Users are big fans of Saver

Grab completed about 80 per cent more Saver deliveries in August 2023 compared to March 2023. This was partly attributed to the launch of Saver delivery across more cities from March onwards.

Despite the longer wait times, a large majority of consumers were satisfied with their orders. Among orders that were reviewed by consumers, at least 96 per cent received a 5-star driver rating across the region.