Deliveries Emerald Circle

We are always listening to your feedback and introducing new ways to reward and recognise our most loyal and hardworking delivery-partners. As such, we have revamped the Emerald Circle programme and this will take into effect Jan 2023.

Here are the key changes:

NEW Diamond tier
Quarterly refresh instead of monthly
Revised quarterly trip targets
Bonus boosters for selected GrabExpress & GrabMart services
New benefits for all

You can find out more details on the various benefits via the following help centres:

My Destination

Prolonged Medical Leave

Personal Accident Insurance

Third Party Liability

New tier and benefits for all

NEW Diamond tier

Invites will be extended to the top-performing delivery-partners (up to the top 5%). Diamond tier delivery-partners can look forward to exclusive benefits such as priority support, exclusive swags and more.

Improved benefits for all

We’ve also heard your feedback on the perks you want – stay tuned for updates on enhancements to your benefits (Emerald, Ruby, Sapphire and Diamond), such as My Destination, vehicle maintenance perks, and more.

Progressing the tiers

To provide more flexibility in however way you decide to earn or maintain your tiers, we will be introducing 3 changes:

Quarterly refresh cycle

Your tier refresh will soon be determined every 3 months (quarterly) instead of monthly. This will give you even more flexibility to plan your work schedule, take more breaks, and have more opportunities to achieve your trip targets.

This also means that once you qualify for a tier, it will be maintained for 3 months.

For example, a rider who completes the required trips over 1 Jan 2023 to 31 Mar 2023 will qualify for the Sapphire tier. This tier will be valid from 1 Apr 2023 to 30 Jun 2023.

Quarterly trip requirements (From 1 October 2023 onwards)

Bonus Boosters

Bonus Boosters recognise factors like participation in training sessions and motorcycle rentals, to give you a head start that’ll help you meet your targets more easily!

Trip Booster

These are additional points you may earn on top of your trip count, which we will use to determine your Emerald Circle tier! From Oct 2022, every completed order on the following service types will now earn you 0.5 booster points.

Eligible service types:

Bike

GrabFood Bike Plus
GrabMart Bike Plus
GrabExpress-Bike
GrabExpress-Batched Bike

Car
GF Car Plus
GM Car Plus
GrabExpress Car
GrabExpress – 4 Hours
GrabExpress – Large

Van
GrabFood Van
GrabMart Van
GrabExpress – 4 Hours
GrabExpress – Large

FAQs

Emerald Circle

When will the tiers be reviewed?

Tiers will next be renewed in the first week of every calendar quarter (e.g 1 Jan 2023).
You will be accessed on your performance over a 3-month period in each calendar quarter (e.g. Tier for Q2 2023, Apr – Jun 2023, will be determined by your performance between Jan – Mar 2023)

Trip count is based on completed GrabFood, GrabExpress and GrabMart completed trips during the assessment cycle, according to the time of order completion.

Why did I not get the Diamond tier? I have met all the requirements.

Diamond tier is only open to the top 5% of Sapphire partners. Note that Diamond tier is by invitation only.

I have achieved the requirements, when will my new tier be reflected?

Your Emerald Circle tier will be refreshed within the first week of the new quarter. Benefits for the new tier will start the week after the new confirmed tier is completed.

If I am inactive for a period of time, will the tiers remain the same?

The tiers refresh every quarter and you will be tiered according to your total number of completed trips. If no trips are done during that cycle, you will be automatically tiered to Emerald at the end of the assessment cycle.

I was suddenly downgraded into a lower tier, why?

Here are a few reasons this may have happened:

You did not complete the minimum number of trips required to maintain your tier. If you fail to hit the minimum benchmark in your current tier, you will be downgraded accordingly based on the minimum benchmark assigned for each tier based on your vehicle type.
You did not meet the following requirements:

Acceptance Rate ≥90%
Cancellation Rate ≤ 10%
Driver Rating ≥4.5
Completion of Grab Delivery-partners skills Training (only applicable for GrabFood delivery-partners activated after 21 June 2021)

You had been caught with fraudulent behaviour. Grab does not tolerate fraud, and any delivery-partner found guilty of such offences will be downgraded to Emerald immediately. No appeal will be considered.

How do I make an appeal for my tier?

Appealing will be allowed within the first 5 days of each quarter. Please submit an appeal via this form and provide the supporting documents (e.g. hospitalisation leave). Do note that the form will only be available the first 5 days of each quarter.

Appeals will be reviewed on a case by case basis. Grab has the final decision on the appeal result due to other factors.

What happens if I decide to change vehicle type

Upon immediate update of vehicle type, your trip target for that cycle will be of that new vehicle type.

Example : Delivery-partner, who is currently at Ruby tier, submitted his request to change his vehicle type from Bicycle to Motorbike during the tier assessment cycle.

Upon a successful change of vehicle type, he will have to meet the targets for his new vehicle type.

For change of vehicle type, please submit your request at I want to update my delivery mode/vehicle details for GrabFood

I recently joined GrabFood / GrabMart / GrabExpress. Which tier would I be assigned to?

All new joiners will start from Emerald tier first. They will be able to progress to higher tiers to unlock more benefits if they manage to complete the minimum trip targets for the respective tier and complete the Delivery-Partner Skills Training.

Incentives

How do I view my benefits/incentives?

You can view your benefits through your driver app

Why can’t I view certain benefits/incentives?

Certain benefits could be only available to delivery-partners in a higher tier.

To view the list of benefits eligible for delivery-partners, please click here

I changed my mode of delivery, why can’t I see my benefits/incentives?

Please take note that any new account activation or changes to vehicle types for shift eligibility will take up to 7 working days to reflect.

For example: Alex, an Emerald Walker, is not eligible for any shifts. He decides to change to Cycle. He will only see the peak shifts in his booking planner 3 working days later.