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Delivery-Partner Skills Training

Here at Grab, safety and quality have always been our top priorities.

In collaboration with the Ngee Ann Polytechnic, we have curated a customised training programme to equip all delivery-partners with the necessary skills to work safely, confidently and effectively in any environment.

Course Details

1  Service and Food Hygiene for Delivery Personnel (All Vehicle Types)

Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped to handle the most common challenges faced by delivery partners. (Learn More)

Duration: 1 Day

2  Occupational Safety

Please choose only ONE Occupational Safety module based on your registered mode of delivery with Grab.

2a  For Delivery Personnel (Cyclist & Walker)

Develop professional etiquette and safety awareness for riders of bicycles, Power-Assisted Bicycle (PABs) and walkers. Learn about the Active Mobility Act and be better prepared for the LTA’s Mandatory Theory Test. (Learn More)

Duration: 1 Day

2b  For Delivery Personnel (Motorcyclist)

Develop defensive riding skills when delivering orders with your motorcycle, through a comprehensive lecture base programme and a hands-on experience on a riding circuit. (Learn More)

Duration: 1 Day

Who Should Attend

All new and existing Grab delivery-partners are highly encouraged to attend.

Course Fees

NOTE:

*Singaporeans aged 25 years old and above can use SkillsFuture Credit to offset the fees. For more information, refer here.

Please note that the GST rate will be revised to 8% with effect from 1 Jan 2023, as such any payable course fees will be subjected to the new GST rate adjustments in 2023.

Registration

Step 1

Sign up for the 2 modules HERE. For new delivery-partners please register and attend the course within 2 months from your activation date.

Step 2

A follow-up email will be sent by Ngee Ann Polytechnic (NP) within 1 week with registration details.

FAQ

Got questions? We’ve got answers.

All delivery-partners on bicycle, PAB, motorcycle and walker delivery modes.

While we highly encourage all delivery-partners to attend the course, we understand the challenges a partner on PMA may encounter when travelling. Therefore, this course is optional only for partners using PMA as their mode of delivery.

No. This training programme is currently not available for deliver-partners using a car or a van as their mode of delivery.

We strongly encourage delivery-partners to register for the course as soon as the registration slots are opened for booking. New delivery-partners (Activated from 21 June 2021 onwards) have up to 2 months from their activation date to complete 2 modules.

Please change your delivery mode to your preferred transport type before you register for the relevant course.

Yes, this training programme will cover topics that will help you with the mandatory online theory test by LTA.

  • Service and Food Hygiene for Delivery Personnel (All Modes of Delivery) – Ngee Ann Polytechnic (NP)
  • Occupational Safety for Delivery Personnel (Bicycle, PAB, Walker & PMA) – Ngee Ann Polytechnic (NP)
  • Occupational Safety for Delivery Personnel (Motorcycle) – ComfortDelgro Driving Center (CDC)

We strongly encourage partners to complete their training as soon as possible within 2 months as appointment(s) is/are subjected to availability. However, if you are unable to attend the scheduled course(s), please reach out to us via https://grb.to/npreschedule at least 5 business days prior to the scheduled date.

Do not worry. You will be allowed to retake the assessment on the same day on your training date with the help of our dedicated trainers.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.