Grab Delivery-Partners Skills Training

Grab is committed to equipping our delivery-partners with the skills to allow them to work safely, confidently, and effectively in any environment.  By partnering with Ngee Ann Polytechnic (NP), Asian Detours (AD) and ComfortDelGro Driving Centre (CDC), we seek to uplift the standards of service, food hygiene as well as enhance understanding of occupational safety for delivery-partners in Singapore.

Course Details

Who needs to sign up for this course?

New delivery-partners who have their accounts activated from 21 June 2021 onwards will have to complete 2 modules within 2 months from their activation date. Partners who complete their course within 2 months from their activation date will have the option to opt out of Auto Accept Auto On (AAAO) feature.

All new delivery-partners will be enrolled in the Emerald tier of the Emerald Circle loyalty programme and progression is only possible upon course completion.

Modules & Assessment

You’ll be required to complete the following modules as part of our upskilling programme.

1. Service and Food Hygiene for Delivery Personnel (All Vehicle Types) – (Duration: 1 Day) 

Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped with the skills and attitude to handle the most common challenges faced by delivery partners.


Please choose ONLY ONE Occupational Safety module based on your registered mode of delivery with Grab.

2a. Occupational Safety for Delivery Personnel (Bicycle/PAB & Walker) – (Duration: 1 Day)

This programme will empower our learners to develop professional etiquette and safety awareness. Through practical and experiential learning, riders of bicycles, PABs, PMAs and walkers will develop long term skills to be competent delivery-partners. Further, learners who ride PABs would find this programme an added advantage towards passing the online LTA’s Mandatory Theory Test.

2b. Occupational Safety for Delivery Personnel (Motorcycle) – (Duration: 1 Day)

This programme is specially designed to empower motorcyclists to develop defensive riding skills when delivering orders. Participants will go through a comprehensive lecture base programme and a hands-on experience on a riding circuit.

Registration

Step 1: Sign up for the 2 modules within 2 months from your activation date. Click HERE.

Step 2: A follow-up email will be sent by Ngee Ann Polytechnic (NP) within 1 week with registration details.

Course Fee

Additional Training Allowance*

Grab Training Allowance:  Upon course completion, Citizens who are 40 years old and above will be entitled to a Grab training allowance between $46.10–$64.20 per module.

Citizens who are below 40 years old will be entitled to a Grab training allowance between $138.03–$192.60 per module after completing the course.

Permanent Residents, irrespective of age will be entitled to a Grab training allowance between $138.03–$192.60 per module after completing the course.

You will receive the training allowance within 2 weeks from the date of your course completion.

Frequently Answered Questions (FAQs)

To equip delivery-partners with the skills to allow them to work safely, confidently, and effectively.

This course is co-developed by Grab, Ngee Ann Polytechnic (NP), Asian Detours (AD) and ComfortDelGro Driving Centre (CDC).

New delivery-partners will go through 2 modules.

Module 1: Service and Food Hygiene for Delivery Personnel – Topics on service mindset, communication skills, food hygiene and packing. 

Module 2: Occupational Safety for Delivery Personnel – Topics on road regulations (complements the Mandatory Online Theory Test by LTA), sharing public pathways, accidents & case studies, practical tips on balancing with a delivery load, as well as riding techniques on braking, cornering and skid management. This Module will be delivered based on partners’ mode of food delivery.

All NEW delivery partners on bicycle, PAB, motorcycle and walker delivery modes.

While we highly encourage all delivery-partners to attend the course, we understand the challenges a partner on PMA may encounter when travelling. Therefore, this course is optional only for partners using PMA as their mode of delivery.

This is a two-full day training programme. Total of 8 hours per day.

  • Service and Food Hygiene for Delivery Personnel (All Modes of Delivery) – (Ngee Ann Polytechnic (NP)
  • Occupational Safety for Delivery Personnel (Bicycle, PAB, Walker & PMA) – Ngee Ann Polytechnic (NP)
  • Occupational Safety for Delivery Personnel (Motorcycle) – ComfortDelgro Driving Center (CDC)

We strongly encourage delivery-partners to register for the course as soon as the registration slots are opened for booking. Delivery-partners have up to 2 months from their activation date to complete 2 modules.

You will unlock Emerald Circle benefits upon course completion. Check out our delivery-partner benefits HERE

Tip: Being on Auto-Accept Always On (AAAO) will allow you to earn bonus Emerald Circle points, to help you rank up faster!

(Upon course completion, you will have the option to opt-out of AAAO if you wish but do note that you will lose out on the bonus Emerald Circle points.)

To opt out of AAAO: Grab Driver app > Discover tab: scroll down and look for “Delivery-Partner AAAO Form”

Emerald Circle benefits will remain locked and you will continue to be in the Emerald tier until you complete the course.

*Emerald Circle tiers are refreshed on a monthly basis.

Check out our delivery-partner benefits here.

We strongly encourage partners to complete their training as soon as possible within 2 months as appointment(s) is/are subjected to availability. However, if you are unable to attend the scheduled course(s), please reach out to us via https://grb.to/npreschedule at least 5 business days prior to the scheduled date.

No. This course is applicable for new delivery-partners whose Grab accounts are activated from 21 June 2021 onwards.

Please change your delivery mode to your preferred transport type before you register for the relevant course.

This course is currently available to all new delivery-partners. We will keep existing partners posted on any new development.

Yes, this training programme will cover topics that will help you with the mandatory online theory test by LTA.

Do not worry. You will be allowed to retake the assessment on the same day on your training date with the help of our dedicated trainers.

No. This training programme is currently not available for deliver-partners using a car or a van as their mode of delivery.

70-90% of the course fees are subsidised by SkillsFuture Singapore (SSG). Delivery partners can use their Skillsfuture Credit to pay for the remaining amount. Upon successful completion of the course,  Grab will fully subsidise the amount paid.

SkillsFuture is a national movement to provide Singaporeans with the opportunities to develop their fullest potential throughout life. Every Singaporean above 25 would have been given at least $1,000 credits since 2015. Delivery partners may check their SkillsFuture Credit balance via the SkillsFuture Portal at https://www.skillsfuture.gov.sg/credit.

Yes, you can use cash in place of SkillsFuture credits. Upon the successful completion of the course, Grab will fully subsidise the amount paid by the delivery partner.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.