Delivery-Partner Hub: The one-stop portal for all the information you need on programs, benefits and more. Tap here.

Grab Delivery-Partners Skills Training

Grab is committed to equipping our delivery-partners with the skills to allow them to work safely, confidently, and effectively in any environment.  By partnering with Ngee Ann Polytechnic (NP), Asian Detours (AD) and ComfortDelGro Driving Centre (CDC), we seek to uplift the standards of service, food hygiene as well as enhance understanding of occupational safety for delivery-partners in Singapore.

Course Details

Who needs to sign up for this course?

New delivery-partners who have their accounts activated from 21 June 2021 onwards will have to complete 2 modules within 2 months from their activation date. (Existing delivery-partners are encouraged to sign-up and pick-up these skills as well!)

Starting from 27 August 2021, this course will be made available to all existing delivery-partners too.

Modules & Assessment

You’ll be required to complete the following modules as part of our upskilling programme.

1. Service and Food Hygiene for Delivery Personnel (All Vehicle Types) – (Duration: 1 Day) 

Learn the principles of service excellence, effective communication skills and food handling practices. Be equipped with the skills and attitude to handle the most common challenges faced by delivery partners.

Click HERE to find out more about the course. 


2. Please choose only ONE Occupational Safety module based on your registered mode of delivery with Grab.

2a. Occupational Safety for Delivery Personnel (Cyclist & Walker) – (Duration: 1 Day)

This programme will empower our learners to develop professional etiquette and safety awareness. Through practical and experiential learning, riders of bicycles, PABs and walkers will develop long term skills to be competent delivery-partners. Further, learners who ride PABs would find this programme an added advantage towards passing the online LTA’s Mandatory Theory Test.

Click HERE to find out more about the course. 

2b. Occupational Safety for Delivery Personnel (Motorcyclist) – (Duration: 1 Day)

This programme is specially designed to empower motorcyclists to develop defensive riding skills when delivering orders. Participants will go through a comprehensive lecture base programme and a hands-on experience on a riding circuit.

Click HERE to find out more about the course. 

 

Course Fees

Registration

Step 1: Sign up for the 2 modules by clicking HERE. For new delivery-partners please register and attend the course within 2 months from your activation date.

Step 2: A follow-up email will be sent by Ngee Ann Polytechnic (NP) within 1 week with registration details.

Frequently Answered Questions (FAQs)

To equip delivery-partners with the skills to allow them to work safely, confidently, and effectively.

This course is co-developed by Grab, Ngee Ann Polytechnic (NP), Asian Detours (AD) and ComfortDelGro Driving Centre (CDC).

New delivery-partners will go through 2 modules.

Module 1: Service and Food Hygiene for Delivery Personnel – Topics on service mindset, communication skills, food hygiene and packing. 

Module 2: Occupational Safety for Delivery Personnel – Topics on road regulations (complements the Mandatory Online Theory Test by LTA), sharing public pathways, accidents & case studies, practical tips on balancing with a delivery load, as well as riding techniques on braking, cornering and skid management. This Module will be delivered based on partners’ mode of food delivery.

All delivery-partners on bicycle, PAB, motorcycle and walker delivery modes.

While we highly encourage all delivery-partners to attend the course, we understand the challenges a partner on PMA may encounter when travelling. Therefore, this course is optional only for partners using PMA as their mode of delivery.

This is a two-full day training programme. Total of 8 hours per day.

  • Service and Food Hygiene for Delivery Personnel (All Modes of Delivery) – (Ngee Ann Polytechnic (NP)
  • Occupational Safety for Delivery Personnel (Bicycle, PAB, Walker & PMA) – Ngee Ann Polytechnic (NP)
  • Occupational Safety for Delivery Personnel (Motorcycle) – ComfortDelgro Driving Center (CDC)

We strongly encourage delivery-partners to register for the course as soon as the registration slots are opened for booking. New delivery-partners (Activated from 21 June 2021 onwards) have up to 2 months from their activation date to complete 2 modules.

We strongly encourage partners to complete their training as soon as possible within 2 months as appointment(s) is/are subjected to availability. However, if you are unable to attend the scheduled course(s), please reach out to us via https://grb.to/npreschedule at least 5 business days prior to the scheduled date.

Please change your delivery mode to your preferred transport type before you register for the relevant course.

Yes, we encourage all delivery-partners to attend this course.

Yes, this training programme will cover topics that will help you with the mandatory online theory test by LTA.

Do not worry. You will be allowed to retake the assessment on the same day on your training date with the help of our dedicated trainers.

No. This training programme is currently not available for deliver-partners using a car or a van as their mode of delivery.

SkillsFuture is a national movement to provide Singaporeans with the opportunities to develop their fullest potential throughout life. Every Singaporean above 25 would have been given at least $1,000 credits since 2015. Delivery partners may check their SkillsFuture Credit balance via the SkillsFuture Portal at https://www.skillsfuture.gov.sg/credit.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.