We’re piloting a New, Improved and Grab-App Integrated Shifts System!

Introducing Grab’s new and improved In-App Shift Pilot System for Delivery-Partners on Motorbikes, Bicycle and PABs (using Android version of the Grab Driver App)! We have taken on your feedback and you can now make shift bookings more easily within your Grab Driver app. Read on to find out more, sign up for your first shift and be prioritized!

⚠️ No action is required from Delivery-Partners who do not wish to sign up for shift pilot system. You can still go online and receive orders as per normal. 

Important Dates & Information

Duration: 02 November 2020 to 31 January 2021
Zones: Lower Central+Upper Central, Downtown+Bukit Merah, Southeast, Southwest

How Does Shift Booking Work?

Signing up for a Shift

  1. Tap on your profile pic
  2. Tap on Bookings Planner to view the available shift timings and zones
  3. Select the shift/shifts that you want to join

Please Note: The cutoff time for booking a shift is 2 hours before its start.

Releasing a shift

  1. Tap “My Bookings”
  2. Tap on the shift you want to release
  3. Tap on release my slot

Please Note: You can only release your shift upto 2 hours before the start of the shift

Perks & Benefits of Shift Booking

  • ZONAL LOCK IN! You will only get orders where the pick up AND the DROP OFF is WITHIN the shift zone.
  • PRIORITY ALLOCATION You will get priority allocation for jobs during the shift timing, so you can hit your quests faster!
  • EARNINGS STABILITY: You will get a Minimum Trip Fare guarantee for the shift period. If you earn below the guarantee, we will top it up to the guaranteed amount in the following week.

Minimum Trip Fare Guarantee (from 11 Jan 2021 onwards)

Motorbikes

 Bicycle + PAB

What does a Trip Fare guarantee mean?

This refers to the total Trip Fare (amount that you earn on the app, exclusive of zone boost and quest incentives) that you earn for the designated shift period. 

For example, John (on Bike) earns a total of $38 for his 3 hour lunch shift in Central on a Weekday. A top up of $10 will be processed to his cash wallet the following day as he has not hit the minimum trip fare guarantee of $48. However, if John earns $50 for the designated shift, he will not get any top up as he has earned more than the guaranteed amount. 

All other incentives remain the same and are in addition to the trip fares.

Requirement & Criteria for Trip Fare guarantee
In order to receive the Minimum Trip Fare guarantee, all delivery-partners are to maintain: 

  1. Minimum of 90% acceptance rate during the shift
  2. Maximum of 10% cancellation rate during the shift
  3. Minimum 95% of the total shift hours. Delivery-partners who achieved below 95% of the shift hours will receive a prorated earnings guarantee (If they earn lesser than the guaranteed amount). Delivery-partners who have achieve less than 50% have their shift counted as a no show and receive 1 strike.

No Shows, Strike & Appeal System

A no-show takes away the slot from another Delivery-Partner. If you are unable to make it for your shift, do remember to release your booking. 

Delivery-Partners who do not show up for their booked shift(s) or achieve less than 50% of their shift will face strikes and receive reminder messages from Grab. A 3-strike rule has been implemented and delivery-partners who receive 3 strikes in a week will be banned from booking a shift for the following week. 

For example, John still did not show up for his shifts even after receiving reminder messages and received the message on Monday, 28th December, informing him that he is banned from booking shift(s) for the following week of 4th to 10th January. He can only book shift(s) again from 11th January onwards.

Delivery-partners found out to be attempting possible fraud will be suspended from GrabFood platform.

All appeals for ban should be submitted by Tuesday 2359. 
You will be informed of your appeal application by the end of Friday.

*You should only appeal if you received the SMS saying that you have received 3 strikes and will be banned from booking shift. Appeals for strike count will not be processed.

Frequently Asked Questions

You can now book a shift via your Grab-App. Use the following steps to book your shift:

  1. Tap on your profile pic
  2. Tap on ‘Bookings Planner’ to view the available shift timings and zones
  3. Select the shift/shifts that you want to join

Please Note: The cutoff time for booking a shift is 2 hours before it starts.

Yes, you will still receive your zone boost and quest incentives.

The shift system is different to the zonal fleet in the following ways:

  1. Your pick up AND drop off will be within the shift zone. Hence, your trips will be shorter than if you were in the zonal fleet (where the drop off can be outside the zone)
  2. You get a minimum trip fare guarantee for the shift timing which is not applicable for the Zonal Fleets. Thus, you have downside protection if you sign up for a shift!

No, you will need to opt-out of Zonal Fleets before you can book your shift. If you book a shift without successfully opting out of your zonal fleet, you will not receive any orders during the shift hours.

The current shift system pilot is only available for Motorbike Delivery-Partners on Android App Version 5.146 and above.

The top-up amount for your trip fare guarantee will be transferred into your cash wallet by the end of the next working day. So for shifts on Friday, Saturday and Sunday, the payment will be processed into your cash wallet by the end of Monday.

You are able to release your shift through the Grab App upto 2 hours before the start of your shift.

Delivery-partners can write in via our appeal form and it will be reviewed on a case by case basis

The shift slots for the following week will be released on Friday of the preceding week.

We will be launching an update in the shift booking system from 7 Dec 2020 (Monday) onwards where the markings will show you if you are in the eligible zone or not. You will see the following once your booked shift period has begun:

  • ‘Searching for bookings’ if you are in your zone, or
  • ‘Go to your zone to get bookings’ if you are outside of your zone

Note: This new update is being rolled out in phases. Please ensure that you are on the latest Grab Driver App Version: Android 5.153.0 to be able to see this new feature.

No you will not. For the shift booking system, your pick up AND drop off will be within the shift zone.

Yes you can book/release your shift on the same day. up to 2 hours before your shift timing begins.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.