We’re piloting a New, Improved and Grab-App Integrated Shifts System!

Introducing Grab’s new and improved In-App Shift Pilot System for Motorbike Riders! We have taken on your feedback and you can now make shift bookings more easily within your Grab Driver app. Read on to find out more, sign up for your first shift and be prioritized!

Important Dates & Information

Duration: 02 November 2020 to 31 January 2021
Zones: Lower Central+Upper Central, Downtown+Bukit Merah

How Does Shift Booking Work?

Signing up for a Shift

  1. Tap on your profile pic
  2. Tap on Bookings Planner to view the available shift timings and zones
  3. Select the shift/shifts that you want to join

Please Note: The cutoff time for booking a shift is 4 hours before its start.

Releasing a shift

  1. Tap “My Bookings”
  2. Tap on the shift you want to release
  3. Tap on release my slot

Please Note: You can only release your shift upto 4 hours before the start of the shift

Perks & Benefits of Shift Booking

  • ZONAL LOCK IN! You will only get orders where the pick up AND the DROP OFF is WITHIN the shift zone.
  • PRIORITY ALLOCATION You will get priority allocation for jobs during the shift timing, so you can hit your quests faster!
  • EARNINGS STABILITY: You will get a Minimum Trip Fare guarantee for the shift period. If you earn below the guarantee, we will top it up to the guaranteed amount in the following week.

Minimum Trip Fare Guarantee

What does a Trip Fare guarantee mean?

This refers to the total Trip Fare (amount that you earn on the app, exclusive of zone boost and quest incentives) that you earn for the designated shift period. 

For example, John earns a total of $20 for his 3 hour lunch shift in downtown on a Weekday. A top up of $8 will be processed to his cash wallet the following Monday as he has not hit the minimum trip fare guarantee of $28. However, if John earns $35 for the designated shift he will not get any top up as he has earned more than the guaranteed amount. 

All other incentives remain the same and are in addition to the trip fares.

Requirement & Criteria for Trip Fare guarantee​​
In order to receive the Minimum Trip Fare guarantee, all delivery-partners are to maintain: 

  1. Minimum of 90% acceptance rate during the shift
  2. Maximum of 10% cancellation rate during the shift
  3. Minimum 95% of the total shift hours. Delivery-partners who achieved below 95% of the shift hours will receive a prorated earnings guarantee (If they earn lesser than the guaranteed amount). Delivery-partners who have achieve less than 50% have their shift counted as a no show and receive 1 strike

No Shows, Strike & Appeal System

Partners will get a strike for each no show. Strikes will get refreshed every two weeks.

  • 1 Strike – First Warning
  • 2 Strike – Second Warning
  • 3 Strikes – Ban from entering shifts until the next cycle begins. For example, if you received 3 strikes during the cycle from 2 Nov to 15 Nov 2020, you can only book a shift from 16 Nov 2020 onwards when the cycle refreshes.
Strike Appeal System 
For any failure to commit to the shift(s) selected, delivery-partners will face strikes. A 3-strike rule has been implemented and delivery-partners who receive 3 strikes will be banned from booking a shift. Grab will monitor your attendance and failure to turn up for shift will result in strike. Delivery-partners found out to be attempting possible fraud will be suspended from GrabFood platform

Frequently Asked Questions

You can now book a shift via your Grab-App. Use the following steps to book your shift:

  1. Tap on your profile pic
  2. Tap on ‘Bookings Planner’ to view the available shift timings and zones
  3. Select the shift/shifts that you want to join

Please Note: The cutoff time for booking a shift is 4 hours before it starts.

Yes, you will still receive your zone boost and quest incentives.

The shift system is different to the zonal fleet in the following ways:

  1. Your pick up AND drop off will be within the shift zone. Hence, your trips will be shorter than if you were in the zonal fleet (where the drop off can be outside the zone)
  2. You get a minimum trip fare guarantee for the shift timing which is not applicable for the Zonal Fleets. Thus, you have downside protection if you sign up for a shift!

No, you will need to opt-out of Zonal Fleets before you can book your shift. If you book a shift without successfully opting out of your zonal fleet, you will not receive any orders during the shift hours.

The current shift system pilot is only available for Motorbike Delivery-Partners on Android App Version 5.146 and above.

The top-up amount for your trip fare guarantee will be transferred into your cash wallet by the end of the next working day. So for shifts on Friday, Saturday and Sunday, the payment will be processed into your cash wallet by the end of Monday.

You are able to release your shift through the Grab App upto 4 hours before the start of your shift.

Delivery-partners can write in via our appeal form and it will be reviewed on a case by case basis

The shift slots for the following week will be released on Friday of the preceding week.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.