Komsan Chiyadis
GrabFood delivery-partner, Thailand
We’re piloting a New and Improved Shift Booking system for Motorbike Riders!
Introducing Grab’s V2 shift booking system! Have you ever worried about a lack of orders and being unable to hit your quest targets? Shifts are here to solve your problem.
What are Shifts?
Shifts are 3 hour time slots which you can sign up for in either the Downtown/Bukit Merah or the Central Zone.
All you have to do is go online and accept jobs during your chosen time slots! This is a pilot program running from 27 Jul – 23 Aug.
This is entirely optional. If you choose not to sign up, you can continue receiving jobs everyday.
Why Should You Sign Up?
- Zonal Lock In! You will only get orders where the pick up AND the DROP OFF is WITHIN the shift zone during the shift timing
- PRIORITY ALLOCATION for the shift timing, thus you can hit your quests faster!
- Minimum Trip Fare guarantee for the shift period. If you earn below the guarantee we will top it up to the guarantee amount in the following week.
Minimum Trip Fare Guarantee
What is Minimum Trip Fare Guarantee?
This refers to the total Trip Fare (amount on the app, exclusive of zone boost and quest incentives) that you earn for the designated shift period.
Example: John earns a total of $20 for his 3 hour lunch shift in Downtown on a Weekday. A top up of $8 will be processed to his cash wallet the following Monday as he has not hit the minimum trip fare guarantee of $28. However, if John earns $35 for the above designated shift he will not get any top up as he has earned more than the guaranteed amount.
The trip fare guarantee is based on trip acceptance time. If a trip is accepted during the shift period, but ends after the shift period – its fares will still be counted as a part of your total fares for the shift.
All other incentives remain the same and are in addition to the trip fares.
How Does Shift Booking Work?
Delivery-partners just need to follow these steps:
- Delivery-partners are to indicate their interest via our Sign Up Form by 12pm Friday, 24 July
- Selected dax will be informed via an in-app message and will receive a SLING invite link via their registered email address by 5pm Friday, 24 July.
- Please download the SLING app from the Apple or Play store via the invite link and the register your sling account
- Available shifts will be in the SLING app and delivery-partners are able to select and book the shifts.
Available shifts are released one week in advance.
Delivery-partners are only able to change their booked shift until 4pm before the following day’s shift. After that, the modifications of shifts will not be counted and if you do not make the shift, you will receive a strike.
Sling Training Deck
Requirements and Criteria
- Your mode of delivery should motorbike.
- Minimum of 90% acceptance rate during the shift.
- Maximum of 10% cancellation rate during the shift.
- Minimum 95% of the total shift hours. Delivery-partners who complete less than 95% of the shift hours will not receive the earnings guarantee. Delivery-partners who complete less than 50% will have their shift counted as a no show and receive 1 strike.
- Delivery-riders in dedicated zonal fleets Southeast and/or Southwest, will only be able to join the pilot if the indicate that they want to opt out of the dedicated zonal fleets.
No Shows, Strike & Appeal System
For any failure to commit to the shift(s) selected, delivery-partners will face strikes. A 3-strike rule has been implemented and delivery-partners who receive 3 strikes will be banned from booking a shift. Grab will monitor your attendance and failure to turn up for a shift will result in a strike.
However, in the case of unavoidable circumstances like falling sick, vehicle breakdown etc, you can appeal your strike using the form below.
In addition, any attempt at fraud or gaming will lead to an immediate 1-week suspension from the Grab Platform.
Frequently Asked Questions
Our shift bookings are done via SLING, a third party app.
Slots will be opened up to everyone at the same time. There will be a fixed number of available slots for each shift and they can be booked on a first come first serve basis
The shift system is different to the zonal fleet in the following ways:
- Your pick up AND drop off will be within the shift zone. Hence, your trips will be shorter than if you were in the zonal fleet (where the drop off can be outside the zone)
- You get a minimum trip fare guarantee fo the shift timing which is not applicable for the Zonal Fleets. Thus, you have downside protection if you sign up for a shift!
If the shift is happening 24 hours later, you can “offer shift” or “make shift available” to others using the sling app. However, note that the responsibility of the shift is still yours until someone else takes up your shift. Failure to turn up for shift will be penalised (refer to strike & appeal system)
The earliest you can clock in is 15 minutes before your shift starts. However, you will have be at the designated location before you can clock in.
Yes, please refer to the strike & appeal system framework
Delivery-partners can write in via our appeal form and it will be reviewed on a case by case basis
If you would like notifications to remind you to turn up for your shift or notifications for newsfeed, dashboard posts, you may head to more> settings and adjust your preference accordingly on the SLING app.
Delivery-partners will still be responsible for the shift that they have booked, until someone else have taken the shift up. Delivery-partners can write in via our appeal form and it will be reviewed on a case by case basis
All shifts are release at the same time and slots allocated are on a first come first serve basis
No you cannot. The shifts have a fixed timing:
- Lunch (11am-2pm)
- Dinner (5pm – 8pm)
The shift slots for the following week will be released on Friday of the preceding week.
Yes, you will still receive your zone boost and quest incentives.
Feedback
For feedback regarding our shift booking system, please direct them to our Feedback Form. For incentive scheme disputes and issues with payment, please write in to Grab’s Help Centre or Hotline at 69021038 or Live Chat (Driver app > Help Center > Live chat)
For SLING technical issues, please reach out to https://support.getsling.com/
