Komsan Chiyadis
GrabFood delivery-partner, Thailand
GrabFood Shifts System!
Introducing Grab’s new and improved In-App Shift Pilot System for Delivery-Partners on Motorbikes, Bicycle and PABs! We have taken on your feedback and you can now make shift bookings more easily within your Grab Driver app. Read on to find out more, sign up for your first shift and be prioritized!
⚠️ No action is required from Delivery-Partners who do not wish to sign up for shift pilot system. You can still go online and receive orders as per normal.
Who is eligible for shifts?
All Delivery-Partners will be able to book shifts every Thursday from 4pm onwards.
Shifts during non-peak periods are released in the following format:
- Diamond Partners – 4pm
- Sapphire Partners – 4.10pm
- Ruby Partners – 4.20pm
- Emerald Partners – 4.30pm
Shifts during peak periods will be released to all delivery-partners at 4.30pm.
Please take note that any new account activation or changes to vehicle types for shift eligibility will be reflected within 1 – 2 days.
For example: Alex is on the GF PAB mode of delivery. He booked shifts on Monday but switched to GF BIKE on Tuesday. Alex will not be able to complete the shifts he has booked as he has changed his mode of delivery. He will need to wait 1 – 2 days for his Booking Planner to update to GF BIKE shifts. Alex will then be able to book GF BIKE shifts.
Perks & Benefits of Shift Booking
- ZONAL LOCK IN:
You will only get orders where the pick up AND the DROP OFF is WITHIN the shift zone. - PRIORITY ALLOCATION:
You will get priority allocation for jobs during the shift timing, so you can hit your quests faster!
Shift Zones
New delivery shift zones can be found here!
How Does Shift Booking Work?
Signing up for a Shift
- Tap here or on your profile pic
- Tap on Bookings Planner to view the available shift timings and zones
- Select the shift/shifts that you want to join
Please Note: The cutoff time for booking a shift is 1 hour before its start.
Releasing a shift
- Tap “My Bookings”
- Tap on the shift you want to release
- Tap on release my slot
Please Note: You can only release your shift up to 1 hour before the start of the shift
No Shows
If you are unable to make it for your shift, do remember to release your booking. A no-show takes away the slot from another delivery-partner.
Partners who do not show up for 5 of their booked shifts (achieve less than 60% of each shift) will be suspended from booking shifts.
Partners found out to be attempting possible fraud will be suspended from the Deliveries platform.
Frequently Asked Questions
Yes, you will still receive your zone boost and quest incentives on top of Shift’s Minimum Fare Guarantee and/or any Shift Bonus.
New shift slots are released every Friday, you will only be able to book shifts on the days that are displayed on the Booking Planner.
You will see the following once your booked shift period has begun:
- ‘Searching for bookings’ if you are in your zone, or
- ‘Go to your zone to get bookings’ if you are outside of your zone
To ensure that you are able to receive jobs during a shift, please make sure to have the following:
- Be within the shift zone area for the shift which you have booked
- Toggle:
- OFF My Destination
- ON Auto-Accept
- ON both GrabFood, GrabExpress & GrabMart service types
- Ensure you have >$0 in your cash/credit wallet
- Do not linger at 1 location for too long and move around to hotspot areas within the zone
“No slots left” will be displayed on shifts that have been fully taken up.
You are able to release your shift through the Grab App 1 hour before the shift starts.
