Komsan Chiyadis
GrabFood delivery-partner, Thailand
Pilot GrabFood Shifts System!
Introducing Grab’s new and improved In-App Shift Pilot System for Delivery-Partners on Motorbikes, Bicycle and PABs! We have taken on your feedback and you can now make shift bookings more easily within your Grab Driver app. Read on to find out more, sign up for your first shift and be prioritized!
⚠️ No action is required from Delivery-Partners who do not wish to sign up for shift pilot system. You can still go online and receive orders as per normal.
Important Dates & Information
Duration: Now till 31 May 2022
Zones: Downtown+Bukit Merah, Lower Central+Upper Central, Southeast, Southwest, East, Jurong East
Please take note that any new account activation or changes to vehicle types for shift eligibility will take up to 3 working days to reflect.
For example: Alex, an Emerald Walker, is not eligible for any shifts. He decides to change to Cycle. He will only see the peak shifts in his booking planner 3 working days later.
How Does Shift Booking Work?
Signing up for a Shift
- Tap here or on your profile pic
- Tap on Bookings Planner to view the available shift timings and zones
- Select the shift/shifts that you want to join
Please Note: The cutoff time for booking a shift is 2 hours before its start.
Releasing a shift
- Tap “My Bookings”
- Tap on the shift you want to release
- Tap on release my slot
Please Note: You can only release your shift up to 2 hours before the start of the shift
Perks & Benefits of Shift Booking
- ZONAL LOCK IN! You will only get orders where the pick up AND the DROP OFF is WITHIN the shift zone.
- PRIORITY ALLOCATION You will get priority allocation for jobs during the shift timing, so you can hit your quests faster!
- EARNINGS STABILITY: You will get a Minimum Trip Fare guarantee for the shift period. If you earn below the guarantee, we will top it up to the guaranteed amount in the following week.
Minimum Fare Guarantee (MFG)
What does a Fare guarantee mean?
This refers to the total Fare (amount that you earn on the app, exclusive of zone boost and quest incentives) that you earn for the entire designated shift period. Please refer to your booking planner for details on each shift’s minimum trip fare guarantee.
Example
John (on Bike) earns a total of $37 for his 3 hour lunch shift in Central zone on a weekday. The minimum fare guarantee for that shift is $39. A top up of $2 will be processed to his cash wallet within 6 hours after completion of shift, provided he met all the requirements for the top-ups. However, if John earns $45 for the designated shift, he will not get any top up as he has earned more than the guaranteed amount.
All other incentives remain the same and are in addition to the trip fares.
Requirements for Minimum Fare Guarantee/Bonus
In order to receive the Minimum Fare Guarantee top-up/Bonus, delivery-partners are to maintain the following:
- Minimum of 90% acceptance rate & Maximum of 10% cancellation rate during the shift
- Online for a minimum of 90% of the entire shift duration. Please refer to the following important points on eligible online hours:
- Auto-Accept must be toggled ON
- MyDestination must be toggled OFF
- Only hours that you are online within the shift zone will be counted
- Both GrabFood & GrabMart service type must be toggled ON
Shift Zones
From 20 Dec 2021 Onwards
Off Peak Shifts
Peak Shifts
Updates
[From 4 April 2022 till further notice]
1. Central Peak Shift’s Minimum Fare Guarantee (MFG) will be reduced.
2. Jurong East Peak Shift’s Minimum Fare Guarantee will be reduced to $0.01.
East Shifts
Pilot Shifts
Pilot Shift is only available to Sapphire Delivery-Partners.
More information on the various zones here. Please note that if you have opted-in for zonal fleet, you will need to opt-out of it before you can try out the shift booking system.
No Shows, Strike & Appeal System
A no-show takes away the slot from another Delivery-Partner. If you are unable to make it for your shift, do remember to release your booking.
Delivery-Partners who do not show up for their booked shift(s) or achieve less than 50% of their shift will receive strikes and reminder messages from Grab. A 3-strike rule has been implemented and delivery-partners who receive 3 strikes in a week will be banned from booking a shift for the following week. Strikes are refreshed on a weekly basis.
For example, John still did not show up for his shifts even after receiving reminder messages and received the message on Monday, 28th December, informing him that he is banned from booking shift(s) for the following week of 4th to 10th January. He can only book shift(s) again from 11th January onwards.
Delivery-partners found out to be attempting possible fraud will be suspended from GrabFood platform.
Frequently Asked Questions
Yes, you will still receive your zone boost and quest incentives on top of Shift’s Minimum Fare Guarantee and/or any Shift Bonus.
No, you will need to opt-out of Zonal Fleets before you can book your shift. If you book a shift without successfully opting out of your zonal fleet, you will not receive any orders during the shift hours.
You can refer to your Shift Earnings Summary under Shift Details after you have completed a shift where you will be able to see your shift earnings and know if you managed to qualify for any MFG (Minimum Fare Guarantee) top-up/s.
The top-up amount for your trip fare guarantee will be transferred into your cash wallet within 6 hours after you have completed a shift.
No, you will not be eligible for an MFG top up if your GrabMart Service Type is toggled off. Please ensure that you have both your GrabFood and GrabMart Service Type toggled ON when you are on shift.
Do release your booked shift slots in advance if you are able to so that someone else is able to book and complete the shift instead. However, if you are unable to release or complete the shift due to legitimate reasons i.e. family emergency, accidents, you may send an appeal application only after you have received the 3rd strike SMS with the open form link.
New shift slots are released every Friday evening for the following Monday to Sunday.
You will see the following once your booked shift period has begun:
- ‘Searching for bookings’ if you are in your zone, or
- ‘Go to your zone to get bookings’ if you are outside of your zone
To ensure that you are able to receive jobs during a shift, please make sure to have the following:
- Be within the shift zone area for the shift which you have booked
- Have successfully opted-out of zonal fleet (if you previously opted-in)
- Toggle:
- OFF My Destination
- ON Auto-Accept
- ON both GrabFood & GrabMart service types
- Ensure you have >$0 in your cash/credit wallet
- Do not linger at 1 location for too long and move around to hotspot areas within the zone
You need to make sure that you toggle on all the shift service types for your online hours to be captured.
For example, if the shift has GrabFood and GrabMart services and you only toggle on GrabFood, your online hours will not be captured and you might be recorded as no-show for the shift. In this case, you need to have both GrabFood and GrabMart service types toggled ON for duration of shift.
Shifts that have been completely filled up with 0 remaining slots will not appear in the booking planner, unless someone else releases the shift(s) 2 hours before the shift start time.
