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Grab Beta Launches GrabRewards to Make Rides Even More Rewarding

Southeast Asia’s first regional passenger loyalty programme for ride-hailing beta launched across all region

Southeast Asia’s first regional passenger loyalty programme for ride-hailing beta launched across all region

Grab’s locations with four loyalty tiers: Platinum, Gold, Silver and Member

Grab passengers automatically earn points by taking GrabBike, GrabCar, GrabShare and GrabTaxi rides in all locations

Points can be exchanged for free or discounted rides and promotions with Grab’s Reward Partners

Kuala Lumpur, 13 December 2016 – Grab today unveiled GrabRewards, Southeast Asia’s first regional loyalty programme for ride-hailing passengers, capping off a successful year for Southeast Asia’s leading ride-hailing company. In a year where it launched GrabPay, its in-app payments solution and grew its user base from 10 to 27 million in the last year, the beta launch of GrabRewards aims to thank passengers for their continuous support and make Grab rides even more rewarding for everyone, everywhere. GrabRewards is available from this week for selected passengers in Indonesia, Malaysia, Singapore, the Philippines, Thailand and Vietnam.

Specifically in Malaysia, passengers can earn points when they take all regular GrabCar and GrabTaxi rides and redeem Rewards, which include free and discounted Grab rides. GrabRewards consists of four loyalty tiers: Platinum, Gold and Silver for Grab’s top riders, with all other passengers placed in the Member tier. Passengers selected for the beta launch will be placed in one of the four tiers with their total GrabCar and GrabTaxi rides from the last six months determining the tier they start at. Points are calculated based on the vehicle type and ride service, distance travelled and the total fare paid. All regular GrabBike, GrabCar, GrabShare and GrabTaxi rides in all the six countries using cash payments or GrabPay without the use of promo codes earn points towards GrabRewards.

Platinum passengers are eligible for priority allocation where they will be given preference for their ride bookings. In addition, an exclusive and dedicated Platinum customer experience hotline number accessible within the app provides immediate assistance to Grab’s top customers will be available in the coming weeks. Further privileges from Grab and its Reward Partners will be progressively unveiled for different GrabRewards tiers in the coming months.

“With our flagship passenger loyalty programme GrabRewards, we want to be the ride of choice for all of Southeast Asia. Whether you are using Grab rides for leisure or work in any of our 34 cities, GrabRewards applies to you with points earned for rides, and you can redeem Rewards from Grab or one of our more than 40 Reward Partners across the region. Today’s beta launch of GrabRewards is testament to our ongoing interest in delivering a safe, rewarding and seamless ride experience for our passengers. We will continually improve GrabRewards to ensure we tailor a hyperlocal and personalised loyalty programme that excites all our passengers. You can be sure that we will keep adding new exclusive Rewards and feature more Reward Partners across all our locations,” said Cheryl Goh, Group Vice President of Marketing for Grab.

Passengers can browse and redeem Rewards from Grab and Reward Partners on the Rewards catalogue that is accessible directly within the Grab app. Rewards from Grab consists of discounted or free rides including special offers for rides to and from airports, as passengers rely on Grab as their trusted mobile travel companion around Southeast Asia. At launch, participating Reward Partners include the following F&B, hospitality, lifestyle and retail brands, travel and service-related apps as well as attractions and destinations:

Singapore:      Agoda, Althea, Chope, Circles.Life, Flexiroam, Fraser Hospitality, HipVan, HonestBee, L’Oreal Kerastase, Naiise, Reebonz, ServisHero, Shopee, SPH Magazines, SPH Malls, Timbre, Zalora

Indonesia:       Agoda, Alfamart, Althea, Flexiroam, Fraser Hospitality, HappyFresh, KeSuperMarket, Lippo Malls, Mall Alam Sutera, Trade Mall, Timezone, Tokopedia

Malaysia:         Agoda, Althea, dahmakan, Flexiroam, Fraser Hospitality, ServisHero, Reebonz, Uniqlo

Philippines:     Agoda, Althea, Flexiroam, Hotflopz, Italliani’s Newport, KFC, Krazy Garlik, Mister Donut, Mrs. Fields, New York 101, Robinsons Movie World, Skechers, Tokyo Tokyo, Travelbook, Village Tavern BGC, XOXO

Thailand:         Agoda, Althea, Candy Crepe, Cartoon Network Amazone, Central.co.th, EZBuy, Flexiroam, FoodPanda, Fraser Hospitality, Momo Cafe at Courtyard by Marriott, Mystic Valley, ServisHero

Vietnam:          Agoda, Dreamfit, Family Medical Practice Vietnam, Flexiroam, Fraser Hospitality

Passengers participating in GrabRewards are able to access the Rewards catalogue and redeem Rewards using the following steps:

 grabrewards_step_split-1  grabrewards_step_split-2_my  grabrewards_step_split-3_my  grabrewards_step_split-4_my  grabrewards_step_split-5_my
Step 1: Check your GrabRewards tier and select “Go to Rewards” to browse the Rewards catalogue.
Step 2: Explore the Rewards catalogue for rewards from Grab and our Reward Partners.
Step 3: Select any Rewards from the catalogue to view, bookmark or redeem.
Step 4: Tap on a Reward for more details. You can choose to redeem a ride straight away.
Step 5: Upon redeeming a ride, users will be automatically taken to the booking screen with the discount reflected.

As part of its ongoing beta test to deliver a more personalised GrabRewards programme, Grab may make adjustments to its point system. Participating passengers are encouraged to test the Rewards and share their feedback on GrabRewards privileges and the type of promotions they would like from Grab and its Reward Partners in future.

“We ultimately recognise that Grab has an ongoing personal relationship with all our passengers – one that we deeply cherish with each of our 27 million users. We hope GrabRewards is the start of a more active dialogue to realise our shared vision to be the best ride-hailing transport platform. As Grab commences the next chapter of our journey, we also want to involve like-minded businesses and merchants to drive Southeast Asia forward together,” added Goh.

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