Yes! The PayLater Postpaid pilot programme will continue until further notice.

In April, we received feedback from our customers about our plans to pause the PayLater Pilot. So we’ve reviewed the decision and will continue to run the PayLater Pilot for the time being! We hope you continue to enjoy using the service!

We’ve stopped allowing new PayLater Postpaid activations at this point in time as the pilot programme is full.

We hope to open it back up later this year, with exciting new PayLater products and partners. So please check back in future!

PayLater can be used to pay for:

1. Grab rides
2. GrabFood orders
3. GrabExpress deliveries

Yes, you will get the same amount of GrabRewards points when you use PayLater as you do GrabPay. 

No, there are no hidden fees for using PayLater.

For users who pay on time, no penalty fees will be charged. If you do not pay the bill by the due date, your PayLater service will be suspended and you will be charged an admin fee of RM10 for the suspension of PayLater.

As of now, only eligible Grab users will be offered the option to pay using PayLater. Eligibility depends on various factors, such as how long you have been a Grab user, the number of rides you have taken with Grab, your GrabRewards tier and more.

Please ensure you are on Grab app version 5.59 or above before activating PayLater.

Yes, you will need to activate PayLater if you wish to start using it as a payment method. To activate PayLater, you can open your Grab app and go to Payment > PayLater > Try PayLater Now.

Once you activate PayLater, it will be set as your Primary Payment Method for Grab rides, GrabFood orders and GrabExpress deliveries. 

Each user will be assigned a unique PayLater Available Amount based on their user profile. 

Unfortunately, PayLater Available Amounts cannot be changed at this point.

Your PayLater Available Amount is based on your user profile and the information available to us. Such as how long you have been a Grab user, how much you’ve used Grab and your GrabRewards tier, to name just a few. 

Your profile may change over time and therefore your Available Amount may change too. In the event your Available Amount decreases, it is done so to protect you from overspending. 

If you’ve experienced a decrease in your PayLater Available Amount and you want to increase it again, you can continue to use our services, stay on top of your PayLater repayments and check back in a few months’ time.

Once you have activated PayLater, it will be selected as your Primary Payment method. For Grab rides, GrabFood orders and GrabExpress deliveries, your payment method is automatically selected to be PayLater, but you can change this anytime.

You can go to Payment > PayLater > View Details to view your current Spent Amount, Available Amount and Transaction History.

No, you will only be able to use PayLater in Malaysia. It will be disabled when you travel to other countries.

Your billing period will be from the 1st of each month to the last day of the month, regardless of when PayLater was activated. Your bill will be generated on the 1st of the following month. For example, if your billing period is from 1 March to 31 March, your bill will be generated and sent to you on 1st April.

The payment due date will be by the 7th of the month in which the bill was generated. For example, if your bill was generated on 1st April, you will need to settle the outstanding amount by 7th April.

You can settle your monthly bill using your GrabPay balance. You may top up your GrabPay Wallet using credit or debit card to ensure you have sufficient balance to settle your bill. To make payment, you can go to Payment > PayLater > Pay Now.

Yes, you will receive regular payment reminders before the due date to help you avoid any fees.

Please enable all your notifications so that you receive timely reminders. You can go to Account > Settings > Communications to activate reminders. Please check your spam email folder to ensure that you receive your monthly billing emails.

Please settle the bill when you are back in Malaysia. Kindly reach out to us via Help Centre to request for a waiver of the admin fee charged before you make a payment.

We heard you! From January 2020, PayLater users will be able to settle their PayLater bills from anywhere in the world! Please update your Grab app to the latest version, iOS v5.74 and above and Android v5.75 and above.

If you are unable to settle your PayLater bills for any reason, you are encouraged to call customer service hotline at 1300 80 5858 or write in via the Help Centre and we will help arrange for alternative payment methods.

You can change your default payment method by going to Payment > Settings (in the top right corner) and selecting your preferred payment method. Alternatively, you can also change your payment method when you book a ride or make a GrabFood order.