A safer everyday for everyone

Around 6 in 10 Southeast Asians are unbanked or underbanked today. Grab Financial Group aims to change that by empowering everyone with simple, transparent, and Grab’s ambition is to build a trusted and secure marketplace where entrepreneurs and consumers can participate and thrive with peace of mind. As millions continue to rely on us daily, safety remains our top priority.

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and private information.

GrabPIN second-factor authentication

Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected.

Security email alerts

Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked.

Banning of modified devices

For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.

Fairplay programme

Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.

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    GrabPIN second-factor authentication

    Users are asked to key in their GrabPIN when accessing sensitive information in their GrabPay wallet, or if suspicious activity is detected.

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    Security email alerts

    Alerts are sent to the email address on the user's account when a device change is detected or a new social account is linked.

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    Banning of modified devices

    For greater account security, those accessing their Grab account with modified devices are unable to login to their Grab driver account.

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    Fairplay programme

    Grab FairPlay programme is a platform where Grab users are incentivised for reporting any fraudulent activities within the Grab community.

Your every transaction is protected

Every payment and transaction made is valuable. Our app features are continually strengthened and protected by the latest technology and stringent processes, so users can do what they need with peace of mind.

End-to-end encryption

All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.

Verification through biometrics

You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

Lock your card instantly

Instantly block a lost or misplaced GrabPay Card from within the Grab app.

Industry-acclaimed standards

GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

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    End-to-end encryption

    All personal information and payment transactions are encrypted and protected with a 24/7 fraud detection engine.

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    Verification through biometrics

    You can enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

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    Lock your card instantly

    Instantly block a lost or misplaced GrabPay Card from within the Grab app.

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    Industry-acclaimed standards

    GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

A safer on-ground experience for all

No consumer or partner should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience, no matter where you are or what service you choose to use.

Driver- and delivery-partner facial authentication

Using facial recognition, our partners are required to authenticate and verify their identity at least once a day to ensure only registered partners can accept bookings via the Grab app.

24/7 Safety Centre

We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.

Trip monitoring

Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.

Driving Safety Report

Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.

Food standards report

Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.

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    Driver- and delivery-partner facial authentication

    Using facial recognition, our partners are required to authenticate and verify their identity at least once a day to ensure only registered partners can accept bookings via the Grab app.

  • 2/5

    24/7 Safety Centre

    We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.

  • 3/5

    Trip monitoring

    Grab continuously monitors the ride to detect unsafe scenarios and sends an alert to users in case they need any support.

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    Driving Safety Report

    Drivers are provided a customised safety report in-app, with detailed breakdowns of where exactly the unsafe event took place.

Awards and accreditations

Florin Awards 2016, Global Payment Summit

Award-winning wallet security

GrabPay: PCI DSS level 1 compliant

The highest standard of security for payments

ISO 9001:2015 Quality Certification

First in the ride-hailing industry globally
About us

See how we're driving Southeast Asia forward.

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Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.