All our driver- and delivery-partners have been trained extensively, coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your package, rest assured that your package is automatically guaranteed for up to RM1,000 with Delivery Guarantee and up to RM6,000 if you top up for a higher compensation at time of booking.
There are 3 tiers for Delivery Guarantee. The tiers vary by pricing and compensation value:
- Basic: Included in all GrabExpress deliveries by default for up to RM1,000 in compensation
- Standard: Add on RM0.80 for up to RM3,000 in compensation
- Premium: Add on RM1.30 for up to RM6,000 in compensation