GrabExpress

An on-demand delivery service that is safe, fast, and reliable

Book via App
Go to GrabExpress Web

A Delivery Service You Can Rely On

GrabExpress uses motorbikes and cars to fulfill your delivery needs. The service is currently available in 2 different options, giving you the freedom to choose!

How Multi-stop Delivery Works

How Multi-stop Delivery Works

How Multi-stop Delivery Works

How Estimated Price Sharing Works

How Estimated Price Sharing Works

How Estimated Price Sharing Works

How Delivery Form Works

How Delivery Form Works

How Delivery Form Works

Delivered Safely and with Care

Live tracking available for both sender and recipients. All parcels are handled by our well-trained drivers and drivers

Convenient and Hassle Free

Deliver to multiple locations at one-go with multi-stop deliveries! All available within the Grab app 

Competitive Pricing

Competitive upfront fixed fares for all your deliveries. What you see on the app is what you pay

Deliver with Peace of Mind

Receive proof of delivery upon completion and stay relaxed as your package is automatically guaranteed for up to RM1,000 in the event of loss or damage with Delivery Guarantee and up to RM6,000 if you top up for a higher compensation at time of booking

GrabExpress Package Size Guide

Applies to combined size and weight of all the parcels within a single delivery booking

GrabExpress Rates for Klang Valley

*Surcharges may apply to GrabExpress services during peak hours when there are more orders than the number of delivery-partners available in an area.

GrabExpress Rates for Other Cities

**4-Hour Delivery is currently available in Klang Valley only, coming to the other cities soon!

How it Works

  1. Go to GrabExpress in the Grab App
    Open your Grab app and tap on "Express".

  2. Key in pick-up and drop-off locations
    Key in your pick-up and drop-off locations.

  3. Fill in recipient information
    Key in the recipient's name, mobile number and additional drop-off details such as floor/unit no (if applicable). Then indicate the type of item and total weight.

  4. Confirm your booking and get a driver
    After confirming your booking, click "Book a Delivery". The nearest GrabExpress driver will receive your order and head to the pick-up point right away.

  5. Track your delivery
    You can track your parcel real-time in the Grab App. Your recipient will also receive an SMS with a tracking URL to check the delivery progress.

Download Grab​

Scan QR Code

FAQs

GrabExpress is a delivery service that helps you to send items such as documents, parcels, and gifts to your business partners, family and friends.

Delivery Guarantee provides compensation for your GrabExpress delivery items in case of loss or damage. By default, all GrabExpress deliveries are covered with the Basic tier for up to RM1,000 (previously RM500) in compensation. You may also choose to upgrade tiers for an additional fee.

There are 3 tiers for Delivery Guarantee. The tiers vary by pricing and compensation value: 

  • Basic: Included in all GrabExpress deliveries by default for up to RM1,000 in compensation
  • Standard: Add on RM0.80 for up to RM3,000 in compensation
  • Premium: Add on RM1.30 for up to RM6,000 in compensation

Submit a claim here

Complete your delivery in 5 steps

  1. Download Grab app and find “Delivery” tab
  2. Key in your pick-up and drop-off locations to get your fixed upfront fare.
  3. Key in the recipient’s name, mobile number and additional dropoff details such as floor/unit no. Click “Book” to confirm your booking.
  4. After confirming your booking, the nearest GrabExpress driver will receive your order and head to the pick-up point right away.
  5. You can track your parcel real-time in the Grab App. Your recipient will also receive a SMS with a tracking URL to check the delivery progress.

We operate 8am–12am, 7 days in a week.

However, during the Movement Control Order period, we abide by each state’s restriction on operating hours for delivery services. Please check your app or the local state government’s policies on operating hours for the latest information.

GrabExpress is a delivery service. Our delivery-partners are only expected to pick up and drop off items. We do not offer additional service to run errands, buy items or queue for any services.

Unfortunately, we do not keep parcels for next day delivery at the moment.

All our drivers and riders have been trained extensively coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your package, rest assured that your package is automatically guaranteed for up to RM1,000 with Delivery Guarantee and up to RM6,000 if you top up for a higher compensation at time of booking.

Items that can be delivered

  1. Parcels (packed items in boxes or bags)
  2. Documents
  3. Packed food (please ensure your item is packed to withstand road transport conditions for approximately 1 hour)

Items that cannot be delivered

  1. Fragile items (e.g. glassware) that require special handling
  2. Perishable items unable to withstand non-chilled temperatures for over 1 hour
  3. Hazardous, explosive, flammable and unsafe items (including power banks)
  4. Valuable items and documents (e.g. cash, passport, birth certificate)
  5. Illegal items and substances
  6. Live animals and plants
  7. Any unpacked / loose items that can easily be damaged in transit

Please note Grab will fully cooperate with relevant authorities should there be any illegal and dangerous items found.

Sender should be the paying party for all GrabExpress bookings. Our drivers or riders may cancel the booking if Sender request for Receiver to pay.

GrabExpress is currently in

  • Klang Valley
  • Johor Bharu
  • Penang
  • Melaka
  • Kuching
  • Kota Kinabalu
  • Ipoh
  • Kuantan
  • Kota Bharu
  • Labuan
  • Negeri Sembilan
  • Lahad Datu
  • Sungai Petani
  • Batu Pahat
  • Tawau
  • Kluang
  • Bintulu
  • Sandakan
  • Muar
  • Langkawi
  • Sibu
  • Miri
  • Kangar
  • Kuala Terengganu
  • Alor Setar
  • Kemaman

Yes, you will earn GrabRewards Points with GrabExpress transactions made by GrabPay Wallet with exception of 4-Hour Delivery and Multi-Stop Delivery

This is because we have now opened GrabExpress to all delivery partners, whereas in the past it was only opened to those who were properly equipped and trained to handle orders containing alcohol and/or pork.

You can place another booking on the Grab App, but with the correct declaration selected to ensure that the driver does not cancel.

Yes, please declare your package as containing alcohol and/or pork as long as your package contains any trace of alcohol and/or pork.

Yes, the driver has the right to check the contents of your package, as well as verify with you that it does not contain alcohol and/or pork if it was declared as such.

Yes, the driver may cancel your booking if: you failed to declare parcels as containing alcohol and/or pork, your parcel is not packaged properly and poses a risk of spillage, or you did not choose the appropriate vehicle type for your parcel (exceeds the maximum weight and size guide). 

Please select the right vehicle type for your parcel and ensure all items you send are declared, packed and sealed appropriately to ensure minimal risk of spillage occurring in-transit.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.