Consumer

Send your items swiftly and safely

Overview

GrabExpress is an on-demand delivery service with live GPS tracking that helps you to send documents, items, and more.

Why GrabExpress

1

Delivery for items big and small

Choose from 3 vehicle types for items from 500 g to 100kg.
Check if your item can be delivered >

2

Competitive pricing and real-time tracking

Get live delivery updates and photo proof of delivery, and enjoy upfront fixed fares and cashless payments.

3

Flexible delivery

Choose between instant, scheduled, or 4-hour delivery depending on your needs.

4

Covered up to MY6,000

Your items are handled by our well-trained delivery fleet and are automatically insured.
Ways to book

Bike

For urgent documents, packed food, and small items.

Car

For fragile items like cakes, flowers, or larger items.

Multi-Purpose Vehicle

For bulky items like furniture, small appliances, or larger items.

4-Hour Delivery (Bike only)

For smaller, non-urgent, and non-perishable items.

  • 1/4

    Bike

    For urgent documents, packed food, and small items.

  • 2/4

    Car

    For fragile items like cakes, flowers, or larger items.

  • 3/4

    Multi-Purpose Vehicle

    For bulky items like furniture, small appliances, or larger items.

  • 4/4

    4-Hour Delivery (Bike only)

    For smaller, non-urgent, and non-perishable items.

GrabExpress services

Service
Bike
Car
Multi-Purpose Vehicle
Instant Delivery: For urgent documents, packed food, and small items.

4-Hour Delivery: For smaller, non-urgent, and non-perishable items (only available in Klang Valley)
For fragile items like cakes, flowers, or larger items.
For fragile items like cakes, flowers, or larger items.
Operating hours
Instant Delivery: 8am - 11pm
4-Hour Delivery: 9am - 6pm
8am - 11pm
8am - 11pm
Parcel size
Instant Delivery: Max 10kg, 43cm (L) x 43cm (W) x 43cm (H)
4-Hour Delivery: Max 3kg, 30cm (L) x 30cm (W) x 10cm (H)
Max 50kg 50cm (L) x 50cm (W) x 100cm (H)
Max 100kg 80cm (L) x 80cm (W) x 100cm (H)
Type of items
Smaller, non-fragile items *For 4-Hour Delivery, Delivery-partners will be handling multiple orders at a time
Medium-sized or fragile items, such as cakes & flowers
Large and bulky items
Instant & Scheduled Delivery
(Pick-up within 20 min, drop-off within 60 min)
Instant Delivery: Yes
4-Hour Delivery: No
Multi-stop Delivery
Instant Delivery: Yes
4-Hour Delivery: No
Delivery cover
Up to RM6,000
Up to RM6,000
Up to RM6,000
Show All
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GrabExpress services

Service
See All
Service
Bike
Car
Multi-Purpose Vehicle
Operating hours
Parcel size
Type of items
Instant & Scheduled Delivery
(Pick-up within 20 min, drop-off within 60 min)
Multi-stop Delivery
Delivery cover
Instant Delivery: For urgent documents, packed food, and small items.

4-Hour Delivery: For smaller, non-urgent, and non-perishable items (only available in Klang Valley)
Instant Delivery: 8am - 11pm
4-Hour Delivery: 9am - 6pm
Instant Delivery: Max 10kg, 43cm (L) x 43cm (W) x 43cm (H)
4-Hour Delivery: Max 3kg, 30cm (L) x 30cm (W) x 10cm (H)
Smaller, non-fragile items *For 4-Hour Delivery, Delivery-partners will be handling multiple orders at a time
Instant Delivery: Yes
4-Hour Delivery: No
Instant Delivery: Yes
4-Hour Delivery: No
Up to RM6,000
For fragile items like cakes, flowers, or larger items.
8am - 11pm
Max 50kg 50cm (L) x 50cm (W) x 100cm (H)
Medium-sized or fragile items, such as cakes & flowers
Up to RM6,000
For fragile items like cakes, flowers, or larger items.
8am - 11pm
Max 100kg 80cm (L) x 80cm (W) x 100cm (H)
Large and bulky items
Up to RM6,000
FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre

  • What items can and can't be sent via GrabExpress?

    Items that can be delivered

    • Parcels (packed items in boxes or bags)
    • Documents
    • Clothing
    • Food* (Bike, Car and MPV only)
    • Flowers or Cakes* (MPV only)

    Items that cannot be delivered

    • Fragile items that require special handling
    • Raw meat, raw seafood, frozen food, and dairy products
    • Hazardous, explosive, flammable, and unsafe items (including power banks)
    • Valuable items and documents (e.g. cash, passport, or other official identification documents)
    • Credit or debit cards
    • Illegal items and substances (e.g. pornographic magazines and imitation weapons)
    • Live animals and plants
    • Any unpacked or loose items that can easily be damaged in transit
    • Items that cannot be reproduced (e.g. photos, film)
    • Counterfeit goods
    • Bullion, currency in any denomination, tax stamps or stickers, bearer forms or negotiable instruments, precious metals or stones

    *Note:

    1. Grab shall not be responsible for providing services protecting food from the heat or cold. The risks of damaging food shall be borne solely by customers.
    2. Any items that contain alcohol and/or pork must be declared.
    3. Grab will fully cooperate with relevant authorities should there be any illegal and dangerous items found.
  • How much are deliveries?

    Click here to see the price range for each vehicle type in each city.

  • Can I cancel my GrabExpress delivery?

    You can cancel your booking any time before the driver- or delivery-partner picks up your item. Simply tap on your booking and select Cancel.

    If your driver- or delivery-partner asks you to cancel the booking, you are under no obligation to do so. Driver- and delivery-partners agree to honour accepted bookings and are encouraged not to cancel except in an emergency.

  • What can I do if my parcel is damaged or lost?

    All our driver- and delivery-partners have been trained extensively, coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your package, rest assured that your package is automatically guaranteed for up to RM1,000 with Delivery Guarantee and up to RM6,000 if you top up for a higher compensation at time of booking.

    There are 3 tiers for Delivery Guarantee. The tiers vary by pricing and compensation value:

    - Basic: Included in all GrabExpress deliveries by default for up to RM1,000 in compensation
    - Standard: Add on RM0.80 for up to RM3,000 in compensation
    - Premium: Add on RM1.30 for up to RM6,000 in compensation

  • Who pays for the GrabExpress delivery?

    The sender should be the paying party for all GrabExpress bookings. Our drivers or riders may cancel the booking if the Sender requests for receivers to pay.

  • Can the driver- or delivery-partner check the contents of my package?

    Yes, the driver- or delivery-partner has the right to check the contents of your package, as well as verify with you that it does not contain alcohol and/or pork if it was declared as such.

Grab Malaysia
Forward Together

G-02 Ground Floor, Block A,
Axis Business Campus,
No 13A & 13B Jalan 225,
Section 51A, Petaling Jaya,
46100 Selangor.

Business Registration:
MyTeksi Sdn. Bhd. - 201101025619
GrabCar Sdn. Bhd. - 201401013360

Malaysia
Singapore Malaysia Indonesia Thailand Vietnam Philippines Myanmar Cambodia
About
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Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.