Whether you’re looking to grow your business or provide a better service to your consumers, we’re here to support you with a variety of best-in-class services. Join us as a GrabMart merchant-partner and take your business to the next level.
Fulfill orders of today's on-demand generation who wants things now, now, now.
Be part of powerful campaigns that drive demand for your products, and amplify online visibility for your storefront.
We expedite payments for completed orders, as we understand the importance of having healthy cash flow.
You will have access to our GrabMart experts, who will guide and support you alongside your growth.
Grow your business by reaching a quality base of Grab consumers.
Reward and retain your consumers by leveraging on the GrabRewards loyalty programme.
Terms and Conditions
To join the GrabMart Small Business Programme, you must be a GrabMart merchant-partner that meets all the following basic requirements:
Programme requirements subject to change at Grab’s discretion.
Get on board and experience the power of GrabMart’s Instant Retail. You can start your online selling journey with us in 3 easy steps!
We'll contact you.
We'll furnish your digital storefront.
Reach millions of highly-engaged Grab users.
Need more assistance in signing up as a merchant with us? Just book an appointment at our Grab Driver Centre (GDC), and meet our sales representatives who will personally assist you with your queries.
*Refer to the list of documents below.
Find sample documents for your reference here.
GrabMart is an on-demand everyday goods delivery service.
You can now buy groceries, packaged food, healthcare products, beauty products, gifts and many more via the Grab app and have it delivered to you in 30 minutes.
We help drive additional business to your store! Working with us allows you to tap into millions of customers on Grab, allowing you to extend your business into the online space!
You will need to provide the following documents to become a Merchant-partner:
1. Copy of Business Documents – SSM Form D or 9,24,49
2. Copy of identification card (IC) / passport of the director who is signing the agreement (Colour, Front, and Back) – (UBO director must have a minimum of 25% share on SSM)
3. Copy of Bank Account Statement Header
4. Copy of Brand Logo
5. Copy of Store Front Photo with permanent sign board and brand logo
6. GrabMart Price Catalogue
7. Gmail Email Address (Unique gmail for each outlet for Device Log In)
8. Copy of Business License (If applicable)
9. Copy of Halal Certification (If applicable)
10. Copy of SST Certification (If applicable)
11. Copy of Insurance Policy (If applicable)
12. Copy of Alcohol License (If applicable)
View sample : https://grb.to/gfsampledoc
Register your interest here
A Grab representative will reach out to you to complete your registration
We will help you populate your online storefront on GrabMart and provide all the necessary equipment you need to get started.
Yes, there will be a service fee on every order you receive through Grab. Please note that this service fee is subject to prevailing SST.
*Merchant may request to discuss the service fee’s with sales representatives but please note that commercial terms changes subject to Grab’s discretion*
The service fee collected by Grab ensures our delivery partners are fairly paid and enables us to provide platform services for online food ordering and delivery.
The majority of our Merchant-Partners service fee goes towards paying our delivery-partners. We believe our delivery partners need this boost to cover their time, distance travelled and efforts adequately. We pay the majority of our service fee to our delivery-partners, on top of the delivery fee paid by customers, which also goes to them.
The remainder, if any, is used to cover operating costs, which includes delivery partner insurance, safety equipments (facemask etc), GrabRewards, cashless payment transaction costs (eg. credit card charges of 1% to 3% of the transaction value), product and service improvements, marketing cost and backend manpower like customer service for merchants, consumers and delivery partners.
Yes, Merchant shall guarantee that all Retail Prices of Meals offered on the Grab App are substantially similar to the prices offered by Merchant to customers through its own platform, channel or facility.
Yes, you can as long as your business has all the necessary documents required
If you meet the criteria stated in the Terms and Conditions, you will be automatically enrolled in the GrabMart Small Business Programme.
You will be automatically enrolled in the GrabMart Small Business Week campaign, which is held every month and lasts for one week each time. This campaign is fully funded by Grab to support you while you grow your business with Grab.