I am merchant and hereby agree that I am sending this application as an interest to sign up as a GrabMart merchant partner
I acknowledge that there will be service fees charged by Grab for services rendered (as stated in the FAQ below)
By proceeding, I agree that Grab can collect, use and disclose the information provided by me, on behalf of the applicant company,in accordance with Grab’s Privacy Notice which I have read and understand.

By submitting this form, I agree to Grab's terms and conditions.

Become a Grab Merchant-Partner

Whether you’re looking to grow your business or provide a better service to your consumers, we’re here to support you with a variety of best-in-class services. Join us as a GrabMart merchant-partner and take your business to the next level.

Why be a GrabMart Instant Retail partner?

Delivered in 30 minutes

Fulfill orders of today's on-demand generation who wants things now, now, now.

Enjoy more sales

Be part of powerful campaigns that drive demand for your products, and amplify online visibility for your storefront.

Next-day payments guaranteed

We expedite payments for completed orders, as we understand the importance of having healthy cash flow.

Dedicated support team

You will have access to our GrabMart experts, who will guide and support you alongside your growth.

Make our Grab users your consumers

Grow your business by reaching a quality base of Grab consumers.

Keep them coming back

Reward and retain your consumers by leveraging on the GrabRewards loyalty programme.

Why Partner with Grab?

Introduction of GrabMart Small Business Programme.

Terms and Conditions

To join the GrabMart Small Business Programme, you must be a GrabMart merchant-partner that meets all the following basic requirements:

  • More than 5% of items on the Store Menu have photos and descriptions.
  • More than 50% of items on the Store Menu are available.
  • Online operating hours of at least 20 hours per week.
  • Sales on the GrabMart App of less than RM30k, recorded at SSM operating entity level and averaged over the last 3 completed months.
  • Not part of a franchise that has overall sales of more than RM30k per month at brand level.

Programme requirements subject to change at Grab’s discretion. 

Let’s get started!

Get on board and experience the power of GrabMart’s Instant Retail. You can start your online selling journey with us in 3 easy steps!

1. Submit your details.

We'll contact you.

2. Submit your catalogue.

We'll furnish your digital storefront.

3. Start selling!

Reach millions of highly-engaged Grab users.

In-Person Sign Up.

Need more assistance in signing up as a merchant with us? Just book an appointment at our Grab Driver Centre (GDC), and meet our sales representatives who will personally assist you with your queries.

How to secure an appointment at the GDC:

  1. Fill in your details in this form.
  2. A reminder message will be sent out to you 2 days before your appointment.
  3. Remember to bring all the necessary documents* when you drop by the GDC.
  4. At the GDC, take a number and our sales representative will attend to you.

      *Refer to the list of documents below.

Necessary Documents.

Please bring these with you for In-Person Sign Up:

  • SSM – Business Profile
  • Copy of identification card (IC) / passport of the director who is signing the agreement (Colour, Front, and Back) – (UBO director must have a minimum of 25% share on SSM)
  • Copy of Bank Account Statement Header
  • Copy of Brand Logo   
  • Copy of Business License (If applicable)
  • Copy of Halal Certification (If applicable)
  • Copy of SST Certification (If applicable)
  • Copy of Insurance Policy (If applicable)

Find sample documents for your reference here

Registration Process

In-Person Sign Up Process

Let's hear from GrabMart's Merchant-Partners:

FAQs

GrabMart is an on-demand everyday goods delivery service.

You can now buy groceries, packaged food, healthcare products, beauty products, gifts and many more via the Grab app and have it delivered to you in 30 minutes.

We help drive additional business to your store! Working with us allows you to tap into millions of customers on Grab, allowing you to extend your business into the online space!

You will need to provide the following documents to become a Merchant-partner:

1. Copy of Business Documents – SSM Form D or 9,24,49
2. Copy of identification card (IC) / passport of the director who is signing the agreement (Colour, Front, and Back) – (UBO director must have a minimum of 25% share on SSM)
3. Copy of Bank Account Statement Header
4. Copy of Brand Logo
5. Copy of Store Front Photo with permanent sign board and brand logo
6. GrabMart Price Catalogue
7. Gmail Email Address (Unique gmail for each outlet for Device Log In)
8. Copy of Business License (If applicable)
9. Copy of Halal Certification (If applicable)
10. Copy of SST Certification (If applicable)
11. Copy of Insurance Policy (If applicable)
12. Copy of Alcohol License (If applicable)

View sample : https://grb.to/gfsampledoc

Register your interest here
A Grab representative will reach out to you to complete your registration
We will help you populate your online storefront on GrabMart and provide all the necessary equipment you need to get started.

Yes, there will be a service fee on every order you receive through Grab. Please note that this service fee is subject to prevailing SST.

*Merchant may request to discuss the service fee’s with sales representatives but please note that commercial terms changes subject to Grab’s discretion*

The service fee collected by Grab ensures our delivery partners are fairly paid and enables us to provide platform services for online food ordering and delivery.

The majority of our Merchant-Partners service fee goes towards paying our delivery-partners. We believe our delivery partners need this boost to cover their time, distance travelled and efforts adequately. We pay the majority of our service fee to our delivery-partners, on top of the delivery fee paid by customers, which also goes to them.

The remainder, if any, is used to cover operating costs, which includes delivery partner insurance, safety equipments (facemask etc), GrabRewards, cashless payment transaction costs (eg. credit card charges of 1% to 3% of the transaction value), product and service improvements, marketing cost and backend manpower like customer service for merchants, consumers and delivery partners.

Yes, Merchant shall guarantee that all Retail Prices of Meals offered on the Grab App are substantially similar to the prices offered by Merchant to customers through its own platform, channel or facility.

Yes, you can as long as your business has all the necessary documents required

If you meet the criteria stated in the Terms and Conditions, you will be automatically enrolled in the GrabMart Small Business Programme.

You will be automatically enrolled in the GrabMart Small Business Week campaign, which is held every month and lasts for one week each time. This campaign is fully funded by Grab to support you while you grow your business with Grab.