
Offline Services
Online Services
Partner with Grab
We need just a little information about your business to get you up and running with Grab.
What do you want to do today?
Partner with Grab
We need just a little information about your business to get you up and running with Grab.
Do you have an SSM Business Registration Number? (E.g. 201901000005)
SSM is defined as The Companies Commission of Malaysia or Suruhanjaya Syarikat Malaysia. For more information please refer here. We'll verify your business online to make things quick and easy.
Finding your business registration details
You'll find your business name and number, and business owner's name and NRIC on ACRA (Accounting and Corporate Regulatory Authority) business documents. Make sure you enter your details exactly as they appear on this document, including spaces and punctuation.

Offine Services
Dine-in
Dine-in customer reviews feature
Customisable profile to promote the store
No charges, Grabfood stores automatically will have a dine-in profile
(Excluding restaurant categories with no dine-in facilities)
Scan To Order
✔️ Digital Menu Hostings & Updates
✔️ Delivery/Fulfillment
*Reduce manpower & menu revamp costs
✔️ Payment & Loyalty Points
Hubbo Pos
(Grab Preferred POS)
Train staff in no time
Easy to set up, even easier to use
Boost productivity by 35%
Automates all orders and payments
Zero upfront cost
Start at no cost and choose the payment plan that’s right for you, from RM3/day
Dine-in
Scan To Order
Reduce manpower & menu revamp costs
HUBBO POS
Easy to set up, even easier to use
Automate orders and payments
Choose the right payment plan, from RM3/day
GrabFood Delivery
✔️ Digital Menu Hostings & Updates
✔️ Delivery/Fulfillment
✔️ Payment & Loyalty Points
Self Pick-Up
(Nearby merchant discoverability)
Grab Online Shop
*Delivery by GrabExpress
Online Services
GrabFood Delivery
Plarform Marketing Demand Generation
Digital Menu Hostings & Updates
Delivery/Fulfillment
Payment & Loyalty Points
Self Pick-Up
Plarform Marketing Demand Generation
*Nearby merchant discoverability
Digital Menu Hostings & Updates
Payment & Loyalty Points
Grab Online Shop
Digital Menu Hostings & Updates
Delivery/Fulfillment
*Delivery by GrabExpress
Payment & Loyalty Points
Only merchant-partners that have signed up for GrabFood Delivery can opt in for Self Pick-Up and Grab Online Shop.
Only merchant-partners that have signed up for GrabFood Delivery can opt in for Self Pick-Up and Grab Online Shop.
GrabFood Delivery Journey
Self Pick-Up Journey
Grab Online Shop Service Journey
Scan To Order Eater Journey
Why Partner with Grab?
We offer an Omnichannel solution to grow your business online & offline.


What our customers say about us?
GrabFood



Hubbo POS



Let’s get started!



FAQs
GrabFood is our food delivery service that brings great food from local restaurants, straight to the doorsteps of hungry consumers. Via our self pick up service, consumers also have the option to pick up their food from the restaurant themselves.
We help drive additional business to your restaurant or stall! Working with us allows you to tap into millions of hungry consumers on Grab, allowing you to extend your business into the online space!
You will need to provide the following documents to become a Merchant-partner:
- Copy of Business Documents – SSM Form D or 9,24,49
- Copy of identification card (IC) / passport of the director who is signing the agreement (Colour, Front, and Back) – (UBO director must have a minimum of 25% share on SSM)
- Copy of Bank Account Statement Header
- Copy of Brand Logo
- Copy of Store Front Photo with permanent sign board and brand logo
- Copy of In-Store Menu with Price
- Gmail Email Address (Unique gmail for each outlet for Device Log In)
- Copy of Business License (If applicable)
- Copy of Halal Certification (If applicable)
- Copy of SST Certification (If applicable)
- Copy of Insurance Policy (If applicable)
View sample : https://grb.to/gfsampledoc
Register your interest on the short form above. Please ensure to fill in the details as accurate as possible.
A Grab representative will reach out to you via email to complete your registration. Thus please ensure to always check your emails for next step updates from us after registering.
Please prepare the required documents “What do I need to become a GrabFood Merchant-partner?”
View sample : https://grb.to/gfsampledoc
Service Fee:
There is a service fee of up to 30% on all GrabFood (Food Delivery) orders & up to 15% for GrabFood (Self-Pick Up). This is charged on every order you receive through Grab, through both deliver and Self Pick-Up orders. Please note that this service fee is subject to prevailing SST.
*Merchant may request to discuss the service fee’s with sales representatives but please note that commercial terms changes subject to Grab’s discretion*
The service fee collected by Grab ensures our delivery partners are fairly paid and enables us to provide platform services for online food ordering and delivery.
The majority of our Merchant-Partners service fee goes towards paying our delivery-partners. We believe our delivery partners need this boost to cover their time, distance travelled and efforts adequately. We pay the majority of our service fee to our delivery-partners, on top of the delivery fee paid by consumers, which also goes to them.
The remainder, if any, is used to cover operating costs, which includes delivery partner insurance, safety equipments (facemask etc), GrabRewards, cashless payment transaction costs (eg. credit card charges of 1% to 3% of the transaction value), product and service improvements, marketing cost and backend manpower like customer service for merchants, consumers and delivery partners.
Yes, Merchant shall guarantee that all Retail Prices of Meals offered on the Grab App are substantially similar to the prices offered by Merchant to consumers through its own platform, channel or facility.
If you choose to list combo/set menus to sell on GrabFood, please ensure that the items are available as ala-carte items in your in-store menu. Combo prices should be consistent as the sum of the ala carte prices in store.
Please use our Excel menu template to create your combo menu here: https://grb.to/gfexcelmenu
Yes, you can as long as your business has all the necessary documents required.
We encourage contactless payments, especially during this period. Therefore, when signing up for GrabFood the sign up form would also include the GrabPay service which allows merchant partners to be eligible to accept GrabPay in-store. All your GrabPay transactions will go to your wallet so you can keep track of your earnings with just a glance.
*Do note, there is a 1% transaction fee for all GrabPay transactions.
Grab Online Shop is a service for GrabFood merchant-partners where we will create an online shop for you to customise with your own branding, so you can engage with your consumers, your way. Your online shop will also be automatically integrated with core services from
Grab like GrabPay and GrabRewards and deliveries fulfilled by Grab’s Delivery-Partners.