Last modified: 03 February 2021
TERMS OF USE FOR GRABPAY USERS IN MALAYSIA
Important – please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.
The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and GPAY NETWORK (M) SDN. BHD. (the “Company”).
By using the GrabPay mobile application supplied to you by the Company (the “Application”), and downloading, installing or using any associated software supplied by the Company (“the Software”) which overall purpose is to enable persons seeking to establish an account with the Company and use the GrabPay Wallet, a Designated Payment Instrument issued by the Company pursuant to the Financial Services Act 2013 and regulated by Bank Negara Malaysia, (the “GrabPay Wallet” and generally, the “Service”), you hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to the Terms of Use as published from time to time at http://www.grab.com or through the Application. The Company will provide one (1) month’s notice of any material changes to these Terms of Use following which your continued use of the Service will be deemed to confirm your acceptance of the revised Terms of Use.
1. Types of GrabPay Wallet
The Company offers three types of wallet functionality under the term “GrabPay Wallet” as part of the Service:
2. Use of the GrabPay Wallet
The GrabPay Wallet may be used for the sale and purchase of goods and services from all transportation providers, merchants and agents lawfully offering GrabPay as a payment solution (either by way of static/dynamic QR Code payment, settlement via the Application, or online settlement), PROVIDED HOWEVER that no payments in violation of the provisions of these Terms & Conditions, including the Acceptable Use Policy shall be permitted.
There shall be no charges levied by Grab on usage of the Consumer GrabPay Wallet or on the usage of the Business GrabPay Wallet by transportation providers.
Grab shall charge merchants or agents those fees for usage of the Business GrabPay Wallet as detailed in the Schedule of Applicable Fees and Charges, hereto.
You agree that the Fees and Charges provided for in the Schedule of Applicable Fees and Charges shall not be charged in addition to the regular offered costs of the goods or services, and that no surcharge for the use of the GrabPay Wallet shall be required of consumers.
A full statement of User’s transactions may be downloaded from the following website: https://www.grab.com/my/
You agree to immediately notify Grab on the following Customer Service number Tel: 1300 80 5858 of any fraudulent activity or theft of funds in the Grab Wallet of which you become aware.
3. Funding Methods for use of the Service
4. GrabPay Credits
5. Withdrawal and Transfer of GrabPay Credits
6. Establishing your Identity
7. Representations and Warranties
8. Acceptable Use Policy
9. Taxes
10. License Grant & Restrictions
11. Intellectual Property Ownership
12. Data Privacy & Personal Data Protection
13. Third Party Interactions
14. Indemnification
15. Limitation of Liability
16. Termination
17. Complaints about use of the Service
18. Notices
19. Assignment
20. General
21. GrabRewards Loyalty Programme
without prior notice to you and at its sole discretion.
Schedule of Applicable Fees and Charges
G-02 Ground Floor, Block A,
Axis Business Campus,
No 13A &13B Jalan 225,
Section 51A, Petaling Jaya,
46100 Selangor.