Last modified: 03 February 2021
1. Types of GrabPay Wallet
The Company offers three types of wallet functionality under the term “GrabPay Wallet” as part of the Service:
2. Use of the GrabPay Wallet
The GrabPay Wallet may be used for the sale and purchase of goods and services from all transportation providers, merchants and agents lawfully offering GrabPay as a payment solution (either by way of static/dynamic QR Code payment, settlement via the Application, or online settlement), PROVIDED HOWEVER that no payments in violation of the provisions of these Terms & Conditions, including the Acceptable Use Policy shall be permitted.
There shall be no charges levied by Grab on usage of the Consumer GrabPay Wallet or on the usage of the Business GrabPay Wallet by transportation providers.
Grab shall charge merchants or agents those fees for usage of the Business GrabPay Wallet as detailed in the Schedule of Applicable Fees and Charges, hereto.
You agree that the Fees and Charges provided for in the Schedule of Applicable Fees and Charges shall not be charged in addition to the regular offered costs of the goods or services, and that no surcharge for the use of the GrabPay Wallet shall be required of consumers.
A full statement of User’s transactions may be downloaded from the following website: https://www.grab.com/my/
You agree to immediately notify Grab on the following Customer Service number Tel: 1300 80 5858 of any fraudulent activity or theft of funds in the Grab Wallet of which you become aware.
3. Funding Methods for use of the Service
4. GrabPay Credits
5. Withdrawal and Transfer of GrabPay Credits
6. Establishing your Identity
7. Representations and Warranties
8. Acceptable Use Policy
10. License Grant & Restrictions
11. Intellectual Property Ownership
12. Data Privacy & Personal Data Protection
13. Third Party Interactions
15. Limitation of Liability
17. Complaints about use of the Service
21. GrabRewards Loyalty Programme
without prior notice to you and at its sole discretion.
Schedule of Applicable Fees and Charges