PETALING JAYA, 9 March 2023 – Grab, Southeast Asia’s leading superapp, was founded with the mission to improve transportation safety for women. A decade later, it strives towards continuous improvement and addition to its suite of safety tools. This International Women’s Day, Grab Malaysia has announced the launch of a new safety innovation designed to further enhance the safety of its driver-partners and passengers. The latest safety feature, AudioProtect, demonstrates Grab’s commitment to creating a safer everyday experience for everyone using its platform.
With AudioProtect, being rolled out in phases beginning today, where both driver-partners and passengers have the option to enable audio recordings during rides, Grab is setting new standards for preventable incidents. In addition to helping to provide our community with greater peace of mind during rides, the feature will also help to expedite and resolve any reports that are made to Grab.
“With AudioProtect and our suite of safety tools, we are taking a proactive approach to safety and empowering our drive-partners with the courage to drive safely and responsibly. In 2021, more than 99.99% of Grab’s rides occurred without any incident. Grab will continue to prioritise safety, security and to also minimise fraud. Our suite of safety tools will enable us to create a holistically safe environment for all stakeholders on our platform ,” said Adelene Foo, Managing Director of Grab Malaysia.
Passengers and driver-partners can easily enable AudioProtect by clicking on Safety Centre and then Toggle on AudioProtect, where they will be able to see ‘Recording: On’. Once AudioProtect is activated, audio will be recorded for all future rides where both the passenger and driver-partner have enabled the feature. To disable the feature for all future rides, passengers and driver-partners can toggle AudioProtect ‘Off’ in the Safety Centre or disable the feature in their Account Settings.
Grab is committed to ensure our communities’ data is always protected while also providing innovations that are impactful to the everyday user. To ensure AudioProtect upholds this:
- Recordings will only be used to settle incidents and reports that are officially made to Grab.
- Recordings are automatically encrypted on the respective devices, inaccessible to all parties including Grab, unless an official report is made to Grab.
- Recordings will be automatically deleted after 5 days if no reports are made.
Grab Suite of Safety Tools
Grab bakes safety into every step of the journey, through technology and innovation. The safety measures are designed to protect driver-partners and passengers before, during and after rides.
During the recent International Women’s Day celebration, a number of Grab’s senior women leadership team hosted some of its top performing women drivers in an afternoon tea (#SisBoleh), and took the opportunity to share with them the suite of safety features Grab has introduced over the decade.