Passengers are more likely to have a positive experience if you arrive on time for pick-up, which can lead to positive ratings. With the shortened waiting time grace period of up to 3 minutes* for passengers, you can be rest assured that passengers will likely arrive on time at the pick-up point while waiting for your ride.
Being punctual also helps to improve the overall efficiency of your rides as you can reduce the risk of trip cancellation from passengers, completing more trips in a shorter amount of time.
*For all Grab transport services except Grab Coach