5 Tips to Improve Your Driver Rating on Grab!

Ever wondered how you can take your service to the next level? Or why some PHV drivers seem to get consistently high ratings? 

At GrabRentals, we’ll share some insider tips and strategies that can help you stand out and earn higher ratings!

Understanding Customer Expectations

Being able to understand what customers want is a crucial starting point in your PHV driving journey, as it sets the foundation for the level of service you provide.

The first thing to keep in mind is what your passengers are really looking for. It’s not just about the ride, it’s about the whole experience!

Passengers generally look for PHV drivers who are able to offer a safe and comfortable journey, being punctual and professional, and communicating clearly is highly valued. In the following sections, we will provide some tips to help PHV drivers like yourself meet these expectations.

1. Punctuality is key!

It’s not just about how well you drive, but also about being on time, keeping your vehicle clean, and how you communicate with your passengers.

Being on the dot is important as it shows that you respect your passengers’ time, maintaining a clean and well-kept vehicle contributes to a comfortable and pleasant ride. If you’re running late due to unforeseen circumstances, a quick call or text to inform your passenger can go a long way in maintaining your rating.

2. Drive Safely

While it is good to reach your destination faster than usual, it is also important to ensure that you and your passengers’ safety are ensured. Smooth and safe driving not only makes the ride more comfortable, but it also builds trust with your passengers.

Improving your driving skills is an ongoing journey! Remember to always adhere to traffic rules, they’re in place for everyone’s safety after all. Juggling navigation and safe driving is also an essential skill for PHV drivers.

That’s why our Grab Driver App comes with a useful Grab Navigation feature, allowing you to toggle voice prompts and display the road map, making your drive smoother. We have also incorporated both English and Mandarin voice navigation into our app for our PHV drivers to select their preferred language for directions, ensuring a smoother and safer journey on the road.

Knowing the quickest and most efficient routes is a great way to anticipate traffic patterns and plan your routes effectively, ensuring efficient navigation throughout your journey and timely arrivals at destinations. Plus, having a good knowledge of popular destinations can be useful when passengers seek recommendations on places to visit.

3. Keep Your Vehicle Clean and Comfortable

Maintaining a clean and comfortable vehicle is a key aspect of providing good service as a PHV driver. This involves regular cleaning, keeping a comfortable temperature, and ensuring your seats are in good condition. At GrabRentals, we offer free lifetime servicing and maintenance for our cars, ensuring they are always in the best condition. This not only provides a smoother ride for your passengers but also enhances their overall experience, leading to higher ratings and more positive reviews.

4. Effective Communication

Communicating clearly with passengers is a crucial aspect of being a PHV driver. This includes confirming the destination, and addressing any other necessary details. This proactive communication at the start of the journey helps to prevent any misunderstandings, ensuring a smooth and fuss-free ride for both the driver and the passenger.

Moreover, understanding the appropriate questions to ask passengers and how to handle various situations is an essential skill for PHV drivers.

To get a clearer understanding of what appropriate questions to ask your passengers, click on the video below to see some examples:

5. Handle Difficult Situations Respectfully

During your PHV journey, you may encounter challenging situations or difficult passengers. It’s important to handle these instances with professionalism and patience.

In such scenarios, always remember the following tips!


Being a successful PHV driver goes beyond just driving. It’s about understanding and meeting passenger expectations, maintaining professionalism, ensuring safety, knowing your routes, communicating effectively, and handling difficult situations with ease.

We believe that these are the key tips to providing an exceptional service that not only meets but exceeds passenger expectations. By focusing on these areas, you can elevate your service, earn higher ratings, and truly stand out in your PHV driving journey.

At GrabRentals, we’re here to support you every step of the way in becoming a professional PHV driver during your journey!

Interested in becoming a Grab Driver?

Rent your car from GrabRentals now! We’re the largest private-hire car rental fleet in Singapore. Whether you are interested in petrol, hybrid or electric cars, we have a wide-ranging vehicle fleet available for you. 

For new driver-partners, you may visit our website here to book your car online. Existing driver-partners may recontract online here. If you would like to find out more or speak to our customer helpdesk, you can also book an appointment at Grab@Tampines or chat with us on our Facebook page.

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.