1. Information of COVID-19 for Travel Policies purchased on or after 9 October 2020

For more information, you can contact Chubb at: 

Hotline: +65 6299 0988 (Mondays – Fridays, 9:00 AM – 5:00 PM, excluding public holidays)

Refund or change policy effective date: CustomerService.SG@chubb.com

Claim related: TravelClaims.SG@Chubb.com

No. You must purchase your policy before you depart Singapore.

If you wish to change or update the details for your policy, please contact Chubb at +65 6299 0988 (Mondays to Fridays, 9:00 AM – 5:00 PM, excluding Public Holidays). Please note that any change made directly with Chubb will not be reflected in your policy on the Grab App.

You will need to purchase another new policy to cover any extended dates you make (before your trip starts or during your trip). If you need to make a claim, you must provide all the policy numbers

Go to Grab app > Insurance > Travel Cover and click on the profile icon on the top right corner.

• Yes. Cover commences at the time you leave your place of residence in Singapore to go directly to your departure point, or 3 hours before the scheduled departure time of the carrier in which you have arranged to travel, whichever is later.
• Coverage ceases when you return to your place of residence in Singapore, or 3 hours after the scheduled arrival time of the carrier in which you travel, or the date on which the policy is terminated, whichever is the earliest.

• Singapore residents who are at least 18 years of age, up to and including 75 years of age.
• If the traveller is below 18 years of age, his/her guardian can enter into this contract of insurance on behalf of the traveller.
• Travellers who are departing from and returning to Singapore.

No. You may purchase a single policy together with your friend.

No. The policy does not offer coverage for any pregnancy-related condition that results from or is a complication of pregnancy, childbirth, miscarriage (except miscarriage due to accidental injury).

No. We do not cover any pre-existing medical conditions which the insured person was diagnosed, treated or knew about before the effective date of the Travel Cover.

Yes. In the event of a claim arising directly from an act of terrorism, the policy covers you whilst you are on a journey. Coverage applies to all benefits other than journey cancellation, provided that it does not involve the use of biological agents, chemical agents or nuclear devices.

• Yes. Activities that are accessible to the general public without restriction (other than height or general health or fitness warnings) and which are provided by a recognised local tour operator are covered, and that you are acting under the guidance and supervision of qualified guides and/or instructors of the tour operators when carrying out such tourist activities.
• We do not cover any sports or sporting activities that present a high level of inherent danger (i.e. involves a high level of expertise, exceptional physical exertion, highly specialised gear or stunts) including but not limited to big wave surfing, canoeing down rapids, cliff jumping, horse jumping, ultra-marathons, biathlons, triathlons and stunt riding.

You can submit a claim online via Chubb’s Claim Centre. 

No. You do not have to pay any excess. We will pay the full benefit amount up to the sum insured if you satisfy the terms and conditions of Travel Cover.

Our Chubb Assistance team is ready to assist you. Please call the 24-hour hotline: +65 6836 2922 for immediate support.

To purchase Travel Cover, please ensure you have sufficient balance in your GrabPay Wallet. If the purchase is still unsuccessful, please submit the Help Centre form so we can assist you.