Consumer

Upsize your protection with Ride Cover

Overview

For just S$0.30 per ride, receive a S$5 Grab ride voucher for delayed pickups, plus a complimentary upsized Personal Accident coverage of up to S$100,000.

Why Ride Cover

1

Affordable peace of mind

S$0.30 per ride is all it takes to opt in. It’ll be included as part of your overall ride fare.

2

Opt in or out, anytime

Simply toggle on when booking your rides to get covered for your subsequent eligible rides, or toggle off to opt out at any time.

3

Enhanced coverage

Enjoy extra Personal Accident coverage of up to S$100,000 on top of Grab’s existing basic coverage.

Who is eligible for Ride Cover?

To be eligible for Ride Cover, you must activate Ride Cover before booking your Grab ride.

Your family members and companions will also be covered if they are in the same Grab ride as you, or in a Grab ride booked by you, provided you have opted in for Ride Cover.

Pickup Delay Benefit

Receive a S$5 Grab ride voucher in the event your pickup is delayed for more than 10 minutes after the estimated arrival time

Upgraded Personal Accident Coverage

Up to S$100,000 coverage in the event of death or permanent disability and up to S$1,000 medical reimbursements in addition to the basic personal accident protection applicable to all Grab rides.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • Where can I see my Ride Cover status?

    In your Grab app, tap on the ‘More’ tile, select ‘Insurance’ and tap on ‘My Plans’ to see your Ride Cover status.

  • Can I opt out of Ride Cover?

    Yes, you can opt out any time before you book a ride if you have previously activated Ride Cover. You can also do so in the following ways.
    On your mobile device:

    1. Open your Grab app and click on the 'More' icon.
    2. Select 'Insurance' under the Finance tab.
    3. Select 'Ride Cover'
    4. Tap on the green toggle under 'Status' to opt out of Ride Cover.
  • When do I qualify for the S$5 Grab ride voucher?

    You qualify if your pick-up is delayed for more than 10 minutes after your driver’s ETA. After you complete the eligible ride that was delayed, you’ll get an inbox message saying you have received the Pick-Up Delay Voucher. You can find the voucher under the “My Rewards” tab in GrabRewards once your eligible journey has been completed. The voucher is valid for 6 months.

  • I’ve opted in but a fee wasn’t charged. Am I still covered?

    If this happens, it means that your ride is not eligible for Ride Cover.

  • What are the exclusions for the Personal Accident Coverage?

    Pre-existing conditions are not covered, including:

    • Conditions declared by a doctor
    • Conditions that require treatment/medication
    • Symptoms that are expected to be aware of during/before the Grab ride

    For the complete list of exclusions, please refer to the policy.

  • How do I file a claim for the Personal Accident Coverage?
    You can make a Personal Accident claim immediately after an accident by visiting Chubb’s Claims Centre online and submit your claims under the Medical Events section. Complete your online submission by entering the policy number 5GD269019B. You’ll need the following documents:
    • All reports that have been made with or obtained from the police, a carrier or other authorities about the accident, loss or damage
    • Any other documentary evidence required by Chubb
    For personal accident policy enquiries, please contact Chubb Customer Service at +65 6299 0988 (Mondays to Fridays, 9.00am – 5.00pm, excluding public holidays).
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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.