Overcoming COVID-19 Together In The Workplace


Written by Dionna Yong – Regional Key Accounts Manager – Grab For Business 

Two years ago, when COVID-19 abruptly forced many companies to adopt a new era of work, most employees were  separated from their colleagues for the very first time. The emergence of communication tools such as Slack, Zoom and Microsoft Teams drove technology illiterate individuals out of their comfort zones, coupled with the pressure to adapt quickly in order to minimize business disruption. 

I vividly remember Sally, a client of mine, from the Human Resources department, reaching out to me for support on various fronts. At first priority, it was to cater to the safety of employees that were providing essential services, primarily the warehouse employees. Before the pandemic, employees were commuting via company shuttle buses and because this was no longer possible, they had to seek alternatives to transport employees from point to point safely. With Grab’s new standard in responsible mobility, employees were guaranteed a safe, clean and sanitized ride.

For the wider majority who are working from home, it is important to balance well-being and productivity by creating an effective workspace. Apart from having proper work chairs, monitors and wifi, Sally wanted to make sure that employees were having regular meals. With back to back virtual meetings all day, it can often be challenging to carve out extra time to cook a meal at home. I am sure we can all agree that sometimes hunger can be a real distraction, making it hard to focus on the task at hand. The quick fix? Each employee was issued a $100 GrabFood voucher which allowed them to order from a wide range of their favorite merchants and to enjoy their meal in the comfort of their homes. 

For teams to continue to work collaboratively as we shift into a hybrid set up, it is important for companies to empathize with their employees and show them that they are really cared for. What are some of the strategies your company took to keep employees motivated during difficult times? How have they worked for you? If you are keen to share about your experience or find out how we can help your organization cultivate a secure and collaborative workforce, we would love to speak to you!

Join us at our upcoming Seminar this May and network with Senior leads from Grab and industry experts – Click here to RSVP and see you soon!

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.