GrabRentals – GRBeyond Loyalty Program

GRBeyond Loyalty Program is back with more benefits and privileges!

Note: GRBeyond is currently under review. GRBeyond Hirer-Partners can continue to claim Rental/Compassionate Recovery Days and GRBeyond Stamps as per normal

Why is GRBeyond better?

GRBeyond is the official GrabRentals Loyalty Program that offers a range of benefits exclusively for GrabRentals hirer-partners to get the most out of their rental experience! All GrabRentals hirer-partners (excluding hirer-partners on ‘No-frills’ offer and/or ‘No contracts’) are automatically-enrolled into the GRBeyond Loyalty Program.

*Fullerton healthcare coverage will only be claimable after 3 weeks upon program launch, or subsequent contract commencements.

**Merchant partner benefits will only be available after 1 week upon program launch, or subsequent contract commencements.

1. Why was my application unsuccessful?

  • Refer to eligibility above.

2. I don’t have a Medical/Hospitalisation Cert. Can I submit a copy of my doctor’s memo?

  • No. A doctor’s memo cannot be a substitute for a Medical/Hospitalisation Certificate. Your application will be rejected.

3. When will I receive the reimbursement payout for my rental recovery waivers?

  • The payout will be made to Hirer’s Grab Credit Wallet on a reimbursement basis within 14 days working days from the date of approval if the application is successful and rental recovery payout is applicable. A notification will be sent once the reimbursement has been processed.
  • Only successful applicants will be contacted. If you do not hear from us within 14 working days from the time of application, you may assume that your application has been unsuccessful.

4. Where can I see the reimbursement payout? Grab Driver Credit or Cash wallet? 

  • The reimbursement payout will be made to your Grab Driver Credit wallet.

5. Can I encash this payout?

  • Hirer will not be able to cash out the amount. This includes in the event of Grab Account termination.

Can’t find your question above?

Click here for more FAQ. Alternatively, you may wish to write us an email at grabrentals.sg@grab.com.

GRBeyond Rental Recovery Waivers

To be eligible for the above benefit, Hirer needs to fulfil the following:

  • Rent from GrabRentals and is currently (ie at the time of application) on an active contract.
  • The rented vehicle cannot be over 50km contingency for the Rental Recovery Days applied for.
  • Applications for Rental Recovery Days must be submitted no later than 7 days after the period applied for.
  • Compassionate Rental Recovery Days can only be applied for death of an immediate family. Immediate family refers to Parents, grandparents, children, grandchildren, siblings and in-laws. Aunts, uncles, cousins and so on do not fall under the category of immediate family.
  • Only completed applications will be reviewed. Grab Rentals Pte Ltd can, at its absolute discretion, refuse to accept any application without assigning any reason.
  • The benefit eligibility is tied to contract duration, and is valid only during the contract period stated, where the contract status is active.
  • Grab Rentals Pte Ltd will review all requests for goodwill rental recovery on a case by case basis. Upon fulfilment of the terms stated above, we may also take into consideration other factors such as, but not limited to, rides contributed to our platform, driver rating, loyalty, rental period, etc. For Rental recovery/Compassionate rental recovery, only applications for days where you are unfit/unable to take Grab jobs may be granted. Grab Rentals may make reference to job history recorded on the Grab platform. In such cases, the rented vehicle should also not be utilised. In avoidance of doubt, where the vehicle is utilised during the period applied for, the entire application may be rejected.
  • Where the application is successful and rental recovery payout is applicable, the payout will be made to Hirer’s Grab Credit Wallet on a reimbursement basis within 14 days working days from the date of approval. As this is a goodwill reimbursement, Hirer will not be able to cash out the amount in the event of Grab Account termination. A notification will be sent once the reimbursement has been processed. Only successful applicants will be contacted. If you do not hear from us within 14 working days from the time of application, you may assume that your application has been unsuccessful.
  • Grab Rentals Pte Ltd reserves the right to claw back any rental recovery payouts in the event of breach of any terms and conditions above. In case of dispute, Grab Rentals Pte Ltd reserves the right to make the final decision. GrabRentals also reserves the right to change or modify these terms and conditions without prior notice.
  • Any early termination of your vehicle rental contract with GrabRentals may result in clawback of benefit(s) awarded under this programme.
  • You also consent to the collection, use, processing, disclosure and retention of your personal data for the purpose of GRBeyond benefits, and in accordance with Grab Privacy Policy(www.grab.com/sg/privacy).
  • The number of rental recovery days paid out will be deducted from the benefit allocated in the latest rental agreement, based on the date of application.

GRBeyond Reward Redemption

  • Kindly note that all redemption(s) will be reviewed and processed individually within 7 working days. We will reach out to you regarding the status of application, via sms, subject to your continuous rental with Grab Rentals Pte. Ltd. on the date of payout of credits or collection of reward, whichever applies.
  • Only completed applications will be reviewed. Grab Rentals Pte Ltd can, at its absolute discretion, refuse to accept any application without assigning any reason.
  • All successful redemptions, in credits, will be paid out within 7 working days from the date of approval. For other redemptions, in items, reward will need to be collected in person within 7 working days from date of approval of application or date of application, whichever later. Any late redemption may result in the forfeiture of stamps, items redeemed, or both. Please also note that any application, where the stamps redeemed is higher than stamps remaining, will be rejected.
  • All Grab Credits application will be paid out to Grab Credit Wallet and will not be able to cash out in the event of Grab Account Termination.
  • For any redemption involving external vendor, you consent and agree to allow GrabRentals to share your details with the vendor for the purpose of redemption. You also consent to the collection, use, processing, disclosure and retention of your personal data for the purpose of GRBeyond benefits, and in accordance with Grab Privacy Policy(www.grab.com/sg/privacy).
  • Only successful applicants will be contacted. If you do not hear from us within 14 working days from the time of application, you may assume that your application has been unsuccessful.
  • Grab Rentals Pte Ltd reserves the right to recover any cost associated with the redemption of GR Beyond points in cases where terms and conditions are breached. In case of dispute, GrabRentals Pte. Ltd. reserves the right to make the final decision. Grab Rentals also reserves the right to change or modify the terms and conditions without prior notice.
  • For any redemption involving external vendor, you consent and agree to allow GrabRentals to share your details with the vendor for the purpose of redemption. Kindly note that individual vouchers are subjected to the terms and conditions as set by the respective vendor. You also consent to the collection, use, processing, disclosure and retention of your personal data for the purpose of GRBeyond benefits, and in accordance with Grab Privacy Policy(www.grab.com/sg/privacy).

GrabRentals Cashback Scheme

Terms and Condition for the following Promotion are as follows:

  • Active contract with GrabRentals.
  • Hold a valid TDVL/PDVL.
  • Offer may vary depending on whether driver choses to stay with his current car, or switches to another model. Offer may also vary depending on the current car model, or the new model chosen.
  • Recontract for an additional minimum rental period of 3, 6, 12 or 24 Months.
  • Rental Rates will be reverted back to the prevailing Open Contract Rate after the minimum contract period is over.
  • Sign-up for Collision Damage Waiver (CDW)
  • In addition to the T&Cs above, all cashback value presented are calculated based on, but not limited to,
    • Continuous tenure completed
    • Committed Contract lock-in
    • Mutually agreed Rental Rate
    • and are subjected to fulfilment of the Rental Agreement with Grab Rentals Pte. Ltd.
    • Any breach in contractual details may result in the clawback or forfeiture of benefit(s) awarded under this programme.
    • In the event where Rental is reimbursed for reasons such as, but not limited to, vehicle downtime, the respective cash back may be excluded from the payout. All eligible payout accumulated within the quarter will be issued in the last week of the first month of the next quarter.
    • Should there be any changes in the contractual agreement between the Hirer and Grab Rentals, for reasons such as, but not limited to, temporary return and change of vehicle, the Hirer has the obligation to inform Grab Rental Pte Ltd via out hotline or in writing. In such cases, Grab Rentals Pte Ltd can, at its absolute discretion, to make a decision on the continuity of such benefits. In avoidance of doubt, the outcome will not affect the minimum contract fulfilment period and any GRBeyond Benefits such as, but not limited to, Rental Recovery days are strictly non-transferable.
    • Any benefit associated with the enrolment of this Cashback Programme may be subjected to individual scheme’s terms and condition.

GRBeyond Birthday Voucher

At the point of collection, the hirer must fulfil the following:

  • Hold an active rental contract with GrabRentals (i.e. within contract minimum fulfilment period).
  • Have a birthday within the month of collection or the month after.
  • Have not redeemed the benefit within the calendar year.
  • Be eligible for GRBeyond Loyalty Programme.
  • GrabRentals will not be responsible in any way whatsoever for the loss of item redeemed, misuse of the item redeemed, any loss of theft of the item and GrabRentals shall not be required to provide any compensation whatsoever to any party. There will be strictly no extension for unused voucher and uncollected vouchers, past the collection date, shall be forfeited. You also agree to waive, GrabRentals, off any liability directly or indirectly associated with the redemption.

1. I’ve signed a 3-month regular contract and that makes me eligible for GRBeyond. What happens if I continue to drive after this 3-month contract?

  • You will then be considered as “Open Contract”. However, you will still be eligible to enjoy benefits like fuel discounts, priority queue at Grab Driver Center, and receive GRBeyond stamps in exchange for rewards. To continue enjoying other privileges from the GRBeyond Loyalty Program, you will have to recontract a 3/6/12 months regular contract with us.

    Learn more about our latest recontract offer here.

2. I’m currently on a ‘No-frills’ contract/no contract and my contract has ended or is ending in the next 2 months, how can i be part of the GRBeyond loyalty program?

  • That’s easy. Simply recontract a 3/6/12 months regular contract with us. Learn more about our latest recontract offer here.

3. What happens to my unclaimed benefits from my previous GRBeyond contract?

  • As the newly introduced GRBeyond will be a separate program from the previous, it will bring to you an improved set of benefits which replaces the previous entitlements. As such, your unclaimed benefits will not be carried forward to our new program. The new program has new and exciting benefits including additional weekly rental rebates, discounted rates for Vehicle Damage Protection Scheme, insurance and other perks. Check out your Grab in-app notification to find out what benefits you’re entitled for in our new program!

4. I’m unsure of my entitlement. How can I find out more?

Can’t find your question above?

Click here for more FAQ. Alternatively,

GRBeyond Rental Recovery Days

To be eligible for the above benefit, Hirer-Partners needs to fulfil the following:

  • Rent from GrabRentals and is currently (i.e. at the time of application) on an active contract.
  • The rented vehicle cannot be over 50km contingency for the Rental Recovery Days applied for.
  • Applications for Rental Recovery Days must be submitted no later than 7 days after the period applied for.
  • Compassionate Rental Recovery Days can only be applied for death of an immediate family member. Immediate family refers to parents, grandparents, children, grandchildren, siblings and in-laws. Aunts, uncles, cousins and so on do not fall under the category of immediate family.
  • Only completed applications will be reviewed. Grab Rentals Pte Ltd can, at its absolute discretion, refuse to accept any application without assigning any reason.
  • The benefit eligibility is tied to contract duration, and is valid only during the contract period stated, where the contract status is active.
  • Grab Rentals Pte Ltd will review all requests for goodwill rental recovery on a case by case basis. Upon fulfilment of the terms stated above, we may also take into consideration other factors such as, but not limited to, rides contributed to our platform, driver rating, loyalty, rental period, etc. For Rental Recovery/Compassionate Rental Recovery, only applications for days where you are unfit/unable to take Grab jobs may be granted. Grab Rentals may make reference to job history recorded on the Grab platform. In such cases, the rented vehicle should also not be utilised. In avoidance of doubt, where the vehicle is utilised during the period applied for, the entire application may be rejected.
  • Where the application is successful and rental recovery payout is applicable, the payout will be made to Hirer-Partners’ Grab Credit Wallet on a reimbursement basis after 14 days working days from the date of approval. As this is a goodwill reimbursement, Hirer-Partners will not be able to cash out the amount in the event of Grab Account termination. A notification will be sent once the reimbursement has been processed. Only successful applicants will be contacted. If you do not hear from us within 14 working days from the time of application, you may assume that your application has been unsuccessful.
  • Grab Rentals Pte Ltd reserves the right to claw back any rental recovery payouts in the event of breach of any terms and conditions above. In case of dispute, Grab Rentals Pte Ltd reserves the right to make the final decision. GrabRentals also reserves the right to change or modify these terms and conditions without prior notice.
  • Any early termination of your vehicle rental contract with GrabRentals may result in claw back of benefit(s) awarded under this programme.
  • You also consent to the collection, use, processing, disclosure and retention of your personal data for the purpose of GRBeyond benefits, and in accordance with Grab Privacy Policy(www.grab.com/sg/privacy).
  • The number of rental recovery days paid out will be deducted from the benefit allocated in the latest rental agreement, based on the date of application.

GRBeyond Reward Redemption

  • Kindly note that all redemption(s) will be reviewed and processed individually within 14  working days. We will reach out to you regarding the status of application, via sms, subject to your continuous rental with Grab Rentals Pte. Ltd. on the date of payout of credits or collection of reward, whichever applies.
  • Only completed applications will be reviewed. Grab Rentals Pte. Ltd. can, at its absolute discretion, refuse to accept any application without assigning any reason.
  • All successful redemptions, in credits, will be paid out within 14 working days from the date of approval. For other redemptions, in items, reward will need to be collected in person within 14 working days from date of approval of application or date of application, whichever later. Any late redemption may result in the forfeiture of stamps, items redeemed, or both. Please also note that any application, where the stamps redeemed is higher than stamps remaining, will be rejected.
  • All Grab Credits application will be paid out to Grab Credit Wallet and will not be able to cash out in the event of Grab Account Termination.
  • For any redemption involving external vendor, you consent and agree to allow GrabRentals to share your details with the vendor for the purpose of redemption. You also consent to the collection, use, processing, disclosure and retention of your personal data for the purpose of GRBeyond benefits, and in accordance with Grab Privacy Policy(www.grab.com/sg/privacy).
  • Only successful applicants will be contacted. If you do not hear from us after 14 working days from the time of application, you may assume that your application has been unsuccessful.
  • Grab Rentals Pte. Ltd. reserves the right to recover any cost associated with the redemption of GR Beyond points in cases where terms and conditions are breached. In case of dispute, GrabRentals Pte. Ltd. reserves the right to make the final decision. Grab Rentals also reserves the right to change or modify the terms and conditions without prior notice.
  • For any redemption involving external vendors, you consent and agree to allow GrabRentals to share your details with the vendor for the purpose of redemption. Kindly note that individual vouchers are subjected to the terms and conditions as set by the respective vendor. You also consent to the collection, use, processing, disclosure and retention of your personal data for the purpose of GRBeyond benefits, and in accordance with Grab Privacy Policy(www.grab.com/sg/privacy).
     

GrabRentals Cashback Scheme

Terms and Conditions for the following scheme are as follows:

  • Only existing GrabRentals Hirer-Partners who are eligible for recontract and do so are eligible for the cashback scheme under the GRBeyond Loyalty Programme.
  • Active contract with GrabRentals.
  • Hold a valid TDVL/PDVL.
  • Cashback amount may vary depending on whether Hirer-Partners choose to stay with his/her current car/switch to another model/take up a brand new car.
  • Recontract for an additional minimum rental period of 3, 6, 12 or 24 Months.
  • Rental Rates will be reverted to the prevailing Open Contract Rate after the minimum contract period is over.
  • Sign-up for Collision Damage Waiver (CDW)
  • Cashback earned this quarter will be paid out into Hirer-Partners’ cash wallet in the first month of the next quarter.
  • Grab reserves the right to claw back any amount paid if the Hirer-Partner is found ineligible for the scheme.
  • Grab reserves the right to withdraw, amend and/or alter any part of the terms and conditions of this scheme at any time without prior notice.
  • In addition to the terms and conditions  above, all cashback value presented are calculated based on, but not limited to,
    • Continuous tenure completed
    • Committed Contract lock-in
    • Mutually agreed Rental Rate and are subjected to fulfilment of the Rental Agreement with Grab Rentals Pte. Ltd.
    • Any breach in contractual details may result in the claw back or forfeiture of benefit(s) awarded under this programme.
    • In the event where Rental is reimbursed for reasons such as, but not limited to, vehicle downtime, the respective cash back may be excluded from the payout. All eligible payout accumulated within the quarter will be issued in the last week of the first month of the next quarter.
    • Should there be any changes in the contractual agreement between the Hirer-Partner and Grab Rentals, for reasons such as, but not limited to, temporary return and change of vehicle, the Hirer-Partner has the obligation to inform Grab Rental Pte. Ltd. via our hotline or in writing. In such cases, Grab Rentals Pte. Ltd. can, at its absolute discretion, make a decision on the continuity of such benefits. In avoidance of doubt, the outcome will not affect the minimum contract fulfilment period and any GRBeyond Benefits such as, but not limited to, the stricly non-transferable Rental Recovery days.
    • Any benefit associated to  the enrolment of this Cashback Scheme may be subjected to individual scheme’s terms and condition.

Fullerton Healthcare Coverage

Hirer must:

  • Rent from GrabRentals and is currently on an active contract.
  • Must have signed consent to provide information to Fullerton Health via this form
  • Consent to the collection, use, processing, disclosure and retention of your personal data for the purpose of GRBeyond benefits, and in accordance with Grab Privacy Policy(www.grab.com/sg/privacy).
  • Any early termination of your vehicle rental contract with GrabRentals may result in a clawback of pro-rated credits in cash/credit from your Grab Driver Wallet if you are on a 12-month contract.
  • For medical services that are chargeable to Fullerton, hirer-partner or his/her family members enrolled under the Familycare programme will be required to make payment promptly for all the services rendered.
  • Failure to make payment will result in immediate termination of your membership to the programme.
  • Fullerton health & GrabRentals reserve the right to make changes to the medical services offered and prices of the services at its discretion.
  • Offered coverages (Elite/Premium/ Familycare) are subjected to other terms & conditions by Fullerton Health.

Merchants Terms & Conditions

Refer to the respective merchant benefit’s terms & conditions on GrabBenefits within the Grab Driver app.

GRBeyond Birthday Voucher

At the point of collection, the hirer must fulfil the following:

  • Hold an active rental contract with GrabRentals (i.e. within contract minimum fulfilment period).
  • Have a birthday within the month of collection or the month after. (With the exception of Hirer-Partners who had their birthday in the month of GRBeyond launch – July)
  • Have not redeemed the benefit within the calendar year.
  • Be eligible for GRBeyond Loyalty Programme.
  • GrabRentals will not be responsible in any way whatsoever for the loss of item redeemed, misuse of the item redeemed, any loss of theft of the item and GrabRentals shall not be required to provide any compensation whatsoever to any party. There will be strictly no extension for unused vouchers and uncollected vouchers, past the collection date, and vouchers shall be forfeited. You also agree to waive, GrabRentals, off any liability directly or indirectly associated with the redemption.

Rent from GrabRentals today!

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.