Your wallet is in safe hands

Whether it's paying for a meal, topping up your wallet or paying for online shopping in instalments, your wallet is safeguarded by the highest levels of security and protection.

How we keep your wallet safe

1

Your money is protected

Separated for your security - Your GrabPay balance is held in a dedicated customer account with United Overseas Bank (UOB) to protect your funds from being compromised.

2

Shield your account with PIN & biometrics

Only you should access your account. That’s why we offer biometrics such as fingerprint and facial recognition to ensure that your account is safe.

3

Instantly lock and unlock your card

Lock and deactivate your card instantly with just one tap if your card has been misplaced or compromised. Rest assured that GrabPay does not store your card information.

Learn about GrabPay Card here.

How we protect your wallet from fraud

We have the highest standards of data security

Data Encryption

Card details and transactions are encrypted end-to-end and Grab doesn’t store your card information.

Data Privacy

We do not share your personal information with unsolicited external parties.

Data security

GrabPay and GrabPay Mastercard are PCI DSS level 1 compliant which means that at every stage of the transaction, your data is protected by the highest standards of data security.

Fraud-busting technology

Get acquainted with our suite of fraud-busting capabilities that protect you and your money.

Super team

Meet our team of highly trained fraud-fighters who are working hard in the background to keep you safe.

Learn more about our super team here.

Buyer Protection from Grab

Ordered the perfect pair of shoes but they didn’t get shipped? Or found a great deal on sunglasses but they arrived damaged? 

When online purchases go wrong, Grab’s got you covered with Buyer Protection.

Buyer Protection is a money-back guarantee from Grab that means you get a full refund on eligible online purchases* if your order is significantly not as described or if it doesn’t arrive.

*only applicable for purchases from participating merchants listed in the PDF document under our Terms and Conditions section here.

Learn more about Buyer Protection here.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • Why should I verify my identity?

    GrabPay is regulated as a major payment institution by the Monetary Authority of Singapore (MAS). In accordance with MAS regulations, GrabPay is required to impose wallet and transaction limits on GrabPay’s e-money account as well as perform customer identity verification measures.

    By knowing the identity behind each GrabPay wallet user, we’re able to create a secure payments platform for everyone that can mitigate the risks of fraud, identity theft, money laundering, and other illicit activities. This identification process is also known as KYC (“Know Your Customer”).

    As a fully verified user, your wallet balance limit at any given time is increased from SGD$1,000 to $5,000. To verify your wallet, simply complete the customer identification process by submitting your identification document to us. It’s simple; follow the steps here.

  • Is my information safe with Grab?

    Yes, your identification documents submitted for the purposes of Customer Identification will be stored, used and processed in accordance with the Grab Privacy Policy, which complies with Singapore’s Personal Data Protection Act.

    Rest assured that documents are collected securely for the purposes of identifying and verifying our users to meet our obligations in combating money laundering and terrorism financing activities.

  • I’ve accidentally shared my card information or OTP with a stranger. What should I do?

    If you have shared your credit/debit card information with a suspected fraudster, please block your card immediately by contacting your bank or through the Grab app for GrabPay MasterCard and lodge a police report for further investigation.

    If you have shared your Grab app login credentials or suspect any irregular activities/charges on or from your account, please reset your password or GrabPIN and report it immediately to us here.

  • There is an unrecognized activity or transaction in my Grab account. What should I do?

    Grab keeps your personal data and information safe and secure. If you do not recognize a transaction in your account, we recommend reviewing all the details first or checking with family and friends who may also have access to your Grab account to see if they initiated the transaction.

    What may be considered as suspicious activities on your Grab account?

    • A booking (e.g. GrabCar, GrabFood, GrabExpress) requested without your permission and your card was deducted for this.
    • You received an email notifying that your email address was changed without you requesting for it.
    • You received an email requesting your GrabPay information or other sensitive credentials.
    • Your GrabRewards points were used to purchase a reward without your consent.
    • Your GrabPay Wallet was deducted for an unauthorized transfer or purchase.

    Let us know here if you noticed any suspicious activity or transaction in your account which you did not authorize and we will investigate this further.

  • Is GrabPay regulated?

    Yes, GrabPay is regulated by the Monetary Authority of Singapore (MAS).

  • I have more questions. Where can I learn more?

    Find more comprehensive articles in our Help Center, dedicated to all your queries about security of your Grab account.

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.