Your money is kept safe with our banking partners and your data is securely encrypted. With our 24/7 award-winning fraud monitoring system, you can be assured that GrabPay is a safe way to pay.
Grab will never ask for your password or OTP over calls, sms or email.
Follow these simple steps to avoid falling prey to financial fraud
GrabPIN and biometrics adds an additional layer of authentication to access your funds
Activate GrabPay, a safe way to pay and keep your money.
GrabPay Wallet is licensed and regulated by the Bank Negara Malaysia (“BNM”). To keep the wallet safe and compliant with BNM, we need to ensure that every user of GrabPay Wallet is a real person.
By knowing the identity behind each GrabPay Wallet user, we are able to create a secure community for everyone. The personal data collection and verification processes required for the GrabPay Wallet are also known as KYC (“Know Your Customers”).
Personal data collected is encrypted and strictly for verification purposes in line with BNM’s regulations.
To verify your account, you can follow the steps here.
Yes, your personal data collected is encrypted and strictly for verification purposes in line with BNM’s regulations.
If you have shared your credit/debit card information with a suspected fraudster, please block your card immediately by contacting your bank or through Grab app for GrabPay Card and lodge a police report for further investigation.
If you have shared your Grab app login credentials or suspect any irregular activities/charges from your account, please reset the password or GrabPIN and report it to us here.
Grab keeps your personal data and information safe and secure. If you do not recognize a transaction on your account, we recommend reviewing all the details first or checking with family and friends who may also have access to your Grab account to see if they initiated the transaction.
What are considered as suspicious activities on your Grab account?
Let us know here if you noticed suspicious activity or transaction in your account which you did not authorize and we will investigate this further.