Your money is safeguarded

  • We hold our client funds in separate accounts with our global banking partners. This means that you can rest assured that your funds will not be compromised in any scenario​
  • ​We are regulated by Bank Negara Malaysia (BNM)

Keeping your privacy is our policy

  • We practice maximum data privacy and will never share your personal data
  • GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.
  • Verifying your GrabPay account adds a layer of security to your account, making sure that only you can access and transact using your GrabPay wallet.
  • We practice maximum data privacy and will never share your personal data
  • GrabPay is PCI DSS level 1 compliant, which is the highest standard of security for payments. We apply the most stringent standards when storing, transmitting, and processing your data.

We're great at stopping fraud

  • Your account is protected with a 24/7 fraud detection engine so you can ride, dine, shop and pay, worry-free.
  • We monitor your account activity to identify unauthorized transactions. Once identified, we will decline the transaction to protect your interest.
  • If you suspect that your account shows unauthorized activity, report it to us here.

Only you should access your account

  • Protect your wallet with Grab PIN so that only you can access your funds.
  • Tighten your account’s security with our biometrics payment features
  • Enable fingerprint scanning authentication on Android devices or Face ID authentication on iOS.

Help within reach.

  • Reach our support team from your phone via a call.

Stay informed.

Learn about phishing and legitimate communications

Grab will never ask for your password or OTP over calls, sms or email.

How to avoid scams, fraud and identity theft

Follow these simple steps to avoid falling prey to financial fraud

Why is verifying your account and setting up Grab PIN important

Grab PIN and biometrics adds an additional layer of authentication to access your funds

Your security and privacy is our priority.

Activate GrabPay, a safe way to pay and keep your money.

FAQs

GrabPay Wallet is licensed and regulated by the Bank Negara Malaysia (“BNM”). To keep the wallet safe and compliant with BNM, we need to ensure that every user of GrabPay Wallet is a real person.

By knowing the identity behind each GrabPay Wallet user, we are able to create a secure community for everyone. The personal data collection and verification processes required for the GrabPay Wallet are also known as KYC (“Know Your Customers”).

Personal data collected is encrypted and strictly for verification purposes in line with BNM’s regulations.

To verify your account, you can follow the steps here.

Yes, ​your personal data collected is encrypted and strictly for verification purposes in line with BNM’s regulations.​

If you have shared your credit/debit card information with a suspected fraudster, please block your card immediately by contacting your bank or through Grab app for GrabPay Card and lodge a police report for further investigation.

If you have shared your Grab app login credentials or suspect any irregular activities/charges from your account, please reset the password or GrabPIN and report it to us here.

Grab keeps your personal data and information safe and secure. If you do not recognize a transaction on your account, we recommend reviewing all the details first or checking with family and friends who may also have access to your Grab account to see if they initiated the transaction.

What are considered as suspicious activities on your Grab account?

  • A booking (GrabCar, GrabFood, GrabExpress) requested without your permission and your card was deducted for this.
  • You received an email to verify your email address without you requesting for it.
  • You received an email requesting for your GrabPay information.
  • Your GrabRewards points were used to purchase a reward without your consent.
  • Your GrabPay Wallet was deducted for an unauthorized transfer or purchase.

Let us know here if you noticed suspicious activity or transaction in your account which you did not authorize and we will investigate this further.

Find more comprehensive articles in our Help Center dedicated to all your GrabPay related questions.

Get 9% back at
AEON

  • Get 9% back in RM8 rebate
  • Minimum spend: RM88
  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.