Why is verifying your identity and setting up GrabPIN important

Why should I verify my identity?

Did you know that the GrabPay Wallet is regulated by the Bank Negara Malaysia (BNM)? As such, we’re required to identify our users. We do this to help keep our payments platform safe from identity theft and money laundering

Required by law

KYC (Know Your Customers) is required by BNM

Protect our platform

KYC helps us fight illicit financial activities

Is my data safe?

Be assured that your documents are secure when you use them to verify your account. Keeping your information safe and secure is always our priority. Grab does not share your personal information with third parties other than as stated in our privacy policy, in accordance with your preferences, and as required by law.

What is Grab PIN and biometrics?

Grab PIN is a 6-digit numeric password that is used to protect your account. You may also enable biometrics authentication like fingerprint or FaceID. 

Setting up Grab PIN and biometrics helps to keep your account secure, so that even if you mobile phone is compromised, your account and funds isn’t.

Tips for a strong Grab PIN

  • Don’t use dates associated with you, like your date of birth, dates of birth of family members or your anniversary.
  • Don’t use 1234 or 1111, or another basic PIN that can be easily guessed.

Your security and privacy is our priority.

Activate GrabPay, a safe way to pay and keep your money.

Read other articles.

Learn about phishing and legitimate communications

Grab will never ask for your password or OTP over calls, sms or email.

How to avoid scams, fraud and identity theft

Follow these simple steps to avoid falling prey to financial fraud

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.