Komsan Chiyadis
GrabFood delivery-partner, Thailand
Grab Transport Driver Training & Assessment
Here at Grab, safety and quality have always been our top priorities. We’re therefore always striving and looking for opportunities to provide and improve our levels of safety and service, for both you and our passengers.
As such, from 8 June 2020, new and re-activating driver-partners (GrabCar & GrabTaxi) will have to complete 2 new courses & 1 driving safety training as part of our new onboarding requirements. This is to help uphold safety and quality levels of our transport services.
With effect on 3 May 2021, Driver-Partners will be required to complete the Driver Safety Training from Ngee Ann Polytechnic instead of the Safety & Quality Driving Assessment conducted by CDC.
Course Details
You’ll be required to complete all three of the following courses as part of your onboarding requirements, where you will also be awarded individual certificates of completion:
1. Vehicle Safety & Maintenance – (Duration: 1 Day)
Vehicle maintenance will help minimize repair-related expenses and keep your Grab journeys incident-free.
Click HERE to find out more about the course.
2. Customer Service & Quality – (Duration: 1 Day)
Providing good customer service will help prepare you for situations with various types of passengers and ensure a high level of quality service will still be upheld.
Click HERE to find out more about the course.
3. Driver Safety Training – (Duration: 1 Day)
Safe Driving Practices and defensive driving technique. Improving safety awareness and on-the-road reaction.
Click HERE to find out more about the course.
Course Fees
Participants who have attended the Safe Driving Course with CDC before 2nd May 2021 will be exempted for this module. A result slip by CDC will be given as a proof of completion.
NOTE: ETSP funding ends by 31 December 2021
Registrations
Courses
Follow these simple steps to register as a driver partner and also to sign up for the 3 courses (Vehicle Safety & Maintenance, Customer Service & Quality and Driver Safety Training) :
Step 1
Sign up as a Grab driver-partner
New driver: Click here
Re-activating driver: Click here
Step 2
Indicate your interest by filling this form
Step 3
A follow-up email will be sent by Ngee Ann Polytechnic within 1 week with registration details.
Courses/assessment Exemption
Courses can be waived if drivers are able to show proof that they have completed equivalent courses/assessment prior (subjected to GrabAcademy’s discretion on content equivalency and recency within 3 yrs).
Refer to the table below for upfront exemptions that are granted based on existing fleet training.
FAQ
Here at Grab safety and quality has always been our priority. We’re always on the look-out for opportunities to provide and improve higher levels of service and safety with programs like these.
You may attend these programs concurrently, while applying for your TDVL/PDVL.
Please provide us with the program details and we will evaluate your exemption status.
With effect from 8 June 2020, it will be mandatory for all new or re-activating driver-partners to attend these programs.
The validity period of these courses and assessment will be 3 years from the day of completion.
Yes you can and we would strongly encourage your participation.
Yes. All new or re-activating driver-partners who wish to drive for GrabCar or GrabTaxi are required to complete these programs.
You will be given a chance to retake on the same day. You will be required to pass before continuing your onboarding process.
For Courses: You will receive your Letter of completion from Ngee Ann Polytechnic within 3 working days after course completion date.
Login to register.grab.com (new driver) or reboarding.grab.com (re-activating driver) to upload the respective documentation.
We strongly discourage rescheduling as appointment(s) is/are subjected to availability. However, if you are unable to attend the scheduled course(s), please reach out to us via https://grb.to/npreschedule at least 5 business days prior to the scheduled date.
It is to create a more seamless registration and an enhancement of the learning experience of our Driver-Partners.
No, since you have completed the Safety Assessment, completion of the DST programme is not required.
