Komsan Chiyadis
GrabFood delivery-partner, Thailand
Grab Transport Driver Training & Assessment
Here at Grab, safety and quality have always been our top priorities. We’re therefore always striving and looking for opportunities to provide and improve our levels of safety and service, for both you and our passengers.
As such, from 8 June 2020, new and re-activating driver-partners (GrabCar, GrabTaxi and GrabCoach) will have to complete 2 new courses & 1 driving safety training as part of our new onboarding requirements. This is to help uphold safety and quality levels of our transport services. Re-activating transport driver-partners (from 15 December 2021 onwards) have up to 2 months from their activation date to complete the courses.
With effect on 3 May 2021, Driver-Partners will be required to complete the Driver Safety Training from Ngee Ann Polytechnic instead of the Safety & Quality Driving Assessment conducted by CDC.
- Provisionary Reactivated Driver Partners will need to complete the 3 Grab Transport Driver Training and Assessment within 2 months from their activation date.
- Provisionary reactivated driver-partners will automatically be on ‘Auto-Accept Always On’ (AAAO) mode upon account activation.
Course Details
You’ll be required to complete all three of the following courses as part of your onboarding requirements, where you will also be awarded individual certificates of completion:
1. Vehicle Safety & Maintenance – (Duration: 1 Day)
Vehicle maintenance will help minimize repair-related expenses and keep your Grab journeys incident-free.
Click HERE to find out more about the course.
2. Customer Service & Quality – (Duration: 1 Day)
Providing good customer service will help prepare you for situations with various types of passengers and ensure a high level of quality service will still be upheld.
Click HERE to find out more about the course.
3. Driver Safety Training – (Duration: 1 Day)
Safe Driving Practices and defensive driving technique. Improving safety awareness and on-the-road reaction.
Click HERE to find out more about the course.
Course Fees
NOTE: Fees will take effect from 01 January 2022
Registrations
Courses
Follow these simple steps to register as a driver partner and also to sign up for the 3 courses (Vehicle Safety & Maintenance, Customer Service & Quality and Driver Safety Training) :
Step 1
Sign up as a Grab driver-partner
New driver: Click here
Re-activating driver: Click here
If you are not able to login to the above link, please send in a request via Grab@SinMing-Online-Support with the below issue:
- Dormant / Reactivation of Accounts (Grab Partner account was under GrabCar and is reactivating back onto GrabCar)
- Conversion of Platform (Grab Partner account is/ was under GrabTaxi/ GrabFood/ GrabExpress / GrabHitch)
Step 2
Indicate your interest by filling this form
Step 3
A follow-up email will be sent by Ngee Ann Polytechnic within 1 week with registration details.
Courses/assessment Exemption
Courses can be waived if drivers are able to show proof that they have completed equivalent courses/assessment prior (subjected to GrabAcademy’s discretion on content equivalency and recency within 3 yrs).
Refer to the table below for upfront exemptions that are granted based on existing fleet training.
FAQ
Here at Grab safety and quality has always been our priority. We’re always on the look-out for opportunities to provide and improve higher levels of service and safety with programs like these.
You may attend these programs concurrently, while applying for your TDVL/PDVL.
Please provide us with the program details and we will evaluate your exemption status.
With effect from 8 June 2020, it will be mandatory for all new or re-activating driver-partners to attend these programs.
The validity period of these courses and assessment will be 3 years from the day of completion.
Yes you can and we would strongly encourage your participation.
Yes. All new or re-activating driver-partners who wish to drive for GrabCar, GrabTaxi or GrabCoach are required to complete these programs. With effect from 15 December 2021, re-activating driver-partners have up to 2 months from their activation date to complete the courses.
After 2 months, additional measures may be applied.
You will be given a chance to retake on the same day. You will be required to pass before continuing your onboarding process.
Login to register.grab.com (new driver) or reboarding.grab.com (conversion from deliveries to transport driver) to upload the respective documentation.
For transport provisionary reactivated driver-partners, you do not need to send us the certificate after your completion.
We strongly discourage rescheduling as appointment(s) is/are subjected to availability. However, if you are unable to attend the scheduled course(s), please reach out to us via https://grb.to/npreschedule at least 5 business days prior to the scheduled date.
It is to create a more seamless registration and an enhancement of the learning experience of our Driver-Partners.
No, since you have completed the Safety Assessment, completion of the DST programme is not required.
