Komsan Chiyadis
GrabFood delivery-partner, Thailand
Grab Transport Driver Training & Assessment
Here at Grab, safety and quality have always been our top priorities. We’re therefore always striving and looking for opportunities to provide and improve our levels of safety and service, for both you and our passengers.
As such, from 8 June 2020, new and re-activating driver-partners (GrabCar & GrabTaxi) will have to complete 2 new courses & 1 driving assessment as part of our new onboarding requirements. This is to help uphold safety and quality levels of our transport services.
Courses and Assessment
You’ll be required to complete the following courses & driving assessment as part of your onboarding requirements, where you will also be awarded individual certificates of completion:
Courses
- Vehicle Safety & Maintenance (Duration: 1 day)
Safe driving practices and vehicle maintenance will help minimize repair-related expenses and keep your Grab journeys incident-free.
- Customer Service & Quality (Duration: 1 day)
Providing good customer service will help prepare you for situations with various types of passengers and ensure a high level of quality service will still be upheld.
Assessment
- Safety & Quality Driving (Duration: 0.5 day)
Equipping you with defensive driving techniques and know-how to improve safety awareness and on-the-road reaction.
Registration
Courses
Follow these simple steps to register for the Vehicle Safety & Maintenance and Customer Service & Quality courses:
Step 1
Sign up as a Grab driver-partner
New driver: Click here
Re-activating driver: Click here
Step 2
Indicate your interest by filling this form
Step 3
A follow-up email will be sent by Ngee Ann Polytechnic within 1 week with registration details.
Assessment
Online registration is required for the Safety & Quality Driving assessment via ComfortDelgro Driving Centre’s website. Click here for the step by step guide on how to register.
Mode of payment accepted at ComfortDelgro Driving Centre’s website: eNETS, VISA and MasterCard.
Course Fees
Additional Training Allowances*
Grab Training Allowance: Upon course completion, you will be entitled to a Grab training allowance between $46 – $64 per course. You will receive the training allowance within 2 weeks from the date of your course completion.
SEP Training Allowance: all Singaporeans & PRs who are self-employed may apply to receive $10/hr from the NTUC Self-Employed Persons (SEP) Training Allowance, by attending the above courses.
You will need to apply for the SEP training allowance and claim before the commencement of the course date. Refer to FAQ below for instructions.
Please do note that you can only claim SEP if your course date falls on or before 31 March 2021. With effect from 1st Apr 2021 onwards, SEP training allowance will no longer be applicable to these courses.
Courses/Assessment Exemption
Courses can be waived if drivers are able to show proof that they have completed equivalent courses/assessment prior (subjected to GrabAcademy’s discretion on content equivalency and recency within 3 yrs).
Refer to the table below for upfront exemptions that are granted based on existing fleet training.
FAQ
Here at Grab safety and quality has always been our priority. We’re always on the look-out for opportunities to provide and improve higher levels of service and safety with programs like these.
You may attend these programs concurrently, while applying for your TDVL/PDVL.
Please provide us with the program details and we will evaluate your exemption status.
With effect from 8 June 2020, it will be mandatory for all new or re-activating driver-partners to attend these programs.
The validity period of these courses and assessment will be 3 years from the day of completion.
Yes you can and we would strongly encourage your participation.
Yes. All new or re-activating driver-partners who wish to drive for GrabCar or GrabTaxi are required to complete these programs.
You are required to apply for the NTUC SEP training allowance here.
If you are successful in your application, you can email your Letter of Eligibility or SIRS letters to Ngee Ann Polytechnic at enquirycet@np.edu.sg to begin your process for claim submission.
Please do note that you can only claim SEP if your course date falls on or before 31 March 2021. With effect from 1st Apr 2021 onwards, SEP training allowance will no longer be applicable to these courses.
You will be required to retake the assessment before continuing your onboarding process.
For Courses: You will receive your Letter of completion from Ngee Ann Polytechnic within 3 working days after course completion date.
For Assessment: You will receive a result slip from ComfortDelgro Driving Centre right after the completion.
Login to register.grab.com (new driver) or reboarding.grab.com (re-activating driver) to upload the respective documentation.
We strongly discourage rescheduling as appointment(s) is/are subjected to availability. However, if you are unable to attend the scheduled course(s), please reach out to us via https://grb.to/npreschedule at least 5 business days prior to the scheduled date.
