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What is Grab Monthly Bonus about?

The Grab Monthly Bonus is a programme, intended to reward consistent Grab driver-partners.

Who is eligible for Grab Monthly Bonus?

PHV scheme is for all GrabCar driver-partners. The taxi scheme is for all GrabTaxi driver-partners.

There are 28 days in Feb and 31 days in Mar, will the minimum trip count and Grab Monthly Bonus tier targets be prorated?

No, the minimum trip count will be 300 trips regardless of the number of days in the calendar month.

How can I track my progress and qualified trip count for the month?

Your rebate level will be updated via the Grab driver-partner NewsLetter that you will receive via email on the 10th of every month. Your current month’s trip count can also be tracked in the Grab Driver app.

What happens if I do not qualify for Grab Monthly Bonus?

Driver-Partners on Level 2 or Level 3, who are unable to qualify for Grab Monthly Bonus will be demoted to Level 1 the following month.

Example

Andy is a Sapphire PHV Driver-Partner and is a Grab Rentals hirer. He is on Level 3 for July and completed 820 eligible trips.

Andy’s Grab Monthly Bonus rebate is calculated as follows:

Net earnings = Pickup fare + trip fare + change in drop off charges.

*Net earnings start counting only from the 300th qualified trip of each month.

Which services are eligible for Grab Monthly Bonus?

PHV scheme includes all services except Saver | Hitch. The taxi scheme includes all services except Metered Taxi and street-hail jobs.

How many eligible trips do I have to complete to qualify for this?

You must complete 300 Auto-Accepted eligible trips to qualify.

How will the month’s eligible trips be counted?

Trips will be counted based on the eligible rides within the calendar month.

What are eligible trips?

Auto-accepted services except for Metered Taxi, street-hail jobs and Saver | Hitch rides completed by GrabCar and Taxi driver-partners.

Will My Destination trips be counted towards my progress?

Yes, all My Destination trips will be counted towards the Grab Monthly Bonus.

How will Multi-Destination Trips count towards my progress?

Each Multi-Destination Trip that is auto accepted will count as 1 qualifying trip.

Will shift jobs be counted towards Grab Monthly Bonus?

Yes, shift jobs will be counted towards Grab Monthly Bonus so long as they meet the requirements (e.g. Auto-accept, eligible service types, etc.).

How do I know if I’m eligible for the Grab Rentals/Recommended Fleet Partners Grab Monthly Bonus add-on?

In order to be eligible for the current month’s add-on, Driver-Partners need to be registered as a Grab Rentals/Recommended Fleet Driver-Partner by the last day of the previous month.

Where can I find more information on Grab Rentals and Recommended Fleet Partners?

For more information on Grab Rentals and Recommended Fleet Partners, please refer to https://www.grab.com/sg/grab-recommended-fleet/.

What is the difference between Acceptance Rating (AR) and Cancellation Rating (CR)?

Acceptance Rating (AR) is a rating to calculate the number of incoming jobs that a driver-partner accepts out of all the jobs that were assigned to the driver.

Cancellation Rating (CR) is the number of trips cancelled out of the total number of accepted trips by the driver-partner.

All jobs are counted towards Cancellation Rating (CR)/Acceptance Rating (AR)/Driver Rating (DR) calculation regardless of Auto-accept status.

Will rejecting GrabFood, GrabMart and GrabExpress jobs affect my Cancellation Rating (CR)?

No, as Cancellation Rating (CR) is determined by your Transport trips. The Cancellation Rating (CR) used for this rebate scheme is an independent Cancellation Rating (CR) for GrabFood, GrabMart, and GrabExpress.

Will a GrabTaxi driver-partner on Auto-accept receive Metered Taxi jobs if he/she is also on GrabCar?

Yes, Auto-accept will allow you to receive jobs from all Metered Taxi unless the Metered Taxi option is toggled off. Metered Taxi trips will not count towards the Monthly Bonus but will count towards your Cancellation Rating (CR)/Acceptance Rating (AR)/Driver Rating (DR).

Will Metered Taxi and Saver | Hitch trips be counted towards Acceptance Rating (AR) and Cancellation Rating (CR)?

Yes, all Metered Taxi and Saver | Hitch trips will be counted towards Acceptance Rating (AR) and Cancellation Rating (CR). However, Metered Taxi and Saver | Hitch trips will not count towards Grab Monthly Bonus.

What are Auto-accept jobs?

Auto-accept will accept all jobs you’re eligible for; these will be counted as Auto-accept jobs. If a driver-partner does not turn on the Auto-accept feature, all jobs will be considered as Manual Accept and will not qualify for the Grab Monthly Bonus.

Do I have to turn on Auto-accept Always On (AAAO) to qualify for the Grab Monthly Bonus?

No, Auto-accept Always On (AAAO) does not have to be turned on to qualify for the Grab Monthly Bonus. But only auto-accepted trips will be eligible for rebate for the Grab Monthly Bonus.

When will I be paid?

Rebate will be made every 10th of the month.

I was recently suspended. Will I still be eligible for the Grab Monthly Bonus?

Should the end of your suspension fall before the end of the month and you meet the minimum 300 trips and other requirements, you would be eligible for the Grab Monthly Bonus at Level 1.

Should you qualify for the rebate, you will receive it via your Cash Wallet by the 10th day of the subsequent month.

I did not receive my Grab Monthly Bonus in the previous month. What should I do?

The Grab Monthly Bonus rebate will be reflected in your Grab Driver app Cash Wallet within 10 days after the month ends. If you did not receive the rebate, you may not have met all of the requirements listed above. Please note that appeals made past 7 days from the announcement of your rebate level via your Driver app will not be entertained.

If I change from a taxi to a PHV (or vice versa) during the month, which Grab Monthly Bonus scheme will I be eligible for?

If the change is made before 15th of the calendar month, your eligible Grab Monthly Bonus scheme and rebate will be based on your newest vehicle type. If the vehicle type change is made after the 15th of the calendar month, the vehicle type change will only apply the following month to your eligible Grab Monthly Bonus scheme and rebate.

I was promoted to Sapphire Tier during the interim period as part of Emerald Circle Fast Tack program, when will I be eligible for Grab Monthly Bonus 2.0 rebates as a Sapphire Tier?

All driver-partners that have been awarded Sapphire Tier during the interim period will only be eligible for Sapphire tier rebates from Grab Monthly Bonus 2.0 in the next month after the month of promotion.

Who is eligible for 29% CaltexGO Fuel Discount?

Driver-Partners who complete a minimum of 300 trips last month will be eligible for the 29% CaltexGO Fuel Discount for this month. 

For example, John is Level 1 in July 2023 and he completes 300 trips within the month. John will receive the cash bonus amount of $30, in addition to being eligible for the 29% CaltexGO Fuel Discount in August 2023.

Click here for more information.

New Driver-Partners who join the Captain’s Programme will start from Level 2 instead of Level 1 on the month of joining.

If Driver-Partners are able to complete 300 or more auto-accept trips (With AR/CR/DR requirements met), they will be on Level 3 in the following month. If not, they will remain on Level 2 for 1 month.