Last modified: 16 February 2021
Important – please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted and agreed with the Terms of Service. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.
The Terms of Service stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you (the “User”) and GPAY NETWORK (S) PTE. LTD. (the “Company”).
By using the Grab mobile application supplied to you by the Company’s affiliated company/ies (the “Application”), and downloading, installing or using any associated software supplied by the Company (“the Software”) which overall purpose is to enable persons seeking to establish an account with the Company and use the GrabPay Wallet (the “GrabPay Wallet” and generally, the “Service”), you hereby expressly acknowledge and agree to be bound by these Terms of Use, and any future amendments and additions to these Terms of Use as published from time to time at https://www.grab.com/sg/ or through the Application, and your continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance of the revised Terms of Use. Notwithstanding the foregoing, the Company will provide ten (10) business days’ notice of any changes, which the Company in its reasonable discretion deems material, to these Terms of Use following which your continued use of the Service will be deemed to confirm your acceptance of such changes.
Consumer advisory – The Company, the holder of GrabPay Credits (as defined below) stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (Users) are advised to read the terms and conditions (i.e. these Terms of Use) carefully. The Company holds a Major Payment Institution Licence (Licence No. PS20200167) issued by the Monetary Authority of Singapore in respect of cross-border money transfer services. It currently holds exemptions in relation to the carrying on of business in account issuance, merchant acquisition and domestic money transfer service
1. Use of the GrabPay Wallet
2. Use of the Service
3. GrabPay Credits
4. Withdrawal and Transfer of GrabPay Credits
1) DBS Bank/POSB
2) OCBC Bank
3) United Overseas Bank
4) Standard Chartered Bank
5) CIMB Bank
6) Citibank NA
7) Citibank Singapore Ltd
8) ANZ Bank
9) Deutsche Bank
10) HL Bank
11) The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch (HSBC)
12) HSBC Bank (Singapore) Limited
13) ICICI Bank Limited Singapore
14) Industrial and Commercial Bank of China Limited
15) Maybank Singapore Ltd
16) Malayan Banking Berhad
17) Mizuho Bank
18) Bank of China
19) RHB Bank
20) BNP Paribas
21) Sumitomo Mitsui Banking Corporation
22) The Bank of Tokyo Mitsubishi UFJ
23) Sing Investments & Finance Ltd
E-wallets
1) Singtel Dash
2) Transferwise
3) MatchMove
4) RazerPay
5. Establishing your Identity
6. Representations and Warranties
7. Acceptable Use Policy
8. Taxes
9. License Grant & Restrictions
10. Intellectual Property Ownership
11. Data Privacy & Personal Data Protection Policy
provided that in the event your data is shared with an external third party, such third party shall be contractually obliged to provide no less protection for that data than the Company.
12. Third Party Interactions
13. Indemnification
14. Limitation of Liability
15. Termination
16. Complaints about use of the Service
17. Notices
18. Assignment
19. General
20. International Remittance Business
21. GrabPay Card
22. GrabRewards Loyalty Programme
without prior notice to you and at its sole discretion.
28 Sin Ming Lane,
#01-143, Midview City
Singapore 573972
GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.