Our promise
towards a
SAFER EVERYDAY

All drivers have to go through our security and safety screening before being qualified as a driver on our platform.

We mask the personal contact numbers of both passengers and drivers to protect the privacy and data of both parties.

Using facial recognition, drivers have to authenticate and verify their identity at least once a day to ensure that they match their profile in the app.

We work with many 3rd party vendors and at times, need to share our data with them. To prevent your personal data from being abused or mismanaged, we developed a programme that helps us screen for any issues that may compromise your data security and privacy.

Our security features help to prevent and block the usage and circulation of illegal apps and suspicious devices or accounts, commonly used for fraud and attacks on our users’ accounts.

Our system is programmed to detect any anomaly in your login activity. To reduce the accidental or intentional take-over of your account, we perform additional security checks to verify that it is indeed you who is attempting to sign in to your account.

At any time during a ride, passengers can press the emergency button in the Grab app to notify security or their emergency contacts.

Let your friends or loved ones know where you are by sharing your trip details and live GPS location.

We’re the first in the industry to insure our passengers and drivers above the compulsory commercial insurance for vehicles.

Our app and backend systems employ best-in-class security frameworks to better protect our users’ accounts, ride data, e-wallet and private information.

Both drivers and passengers can rate and review their trip experience to help us identify and investigate any misconduct.

A dedicated team works round-the-clock to investigate and maintain the quality of our drivers.

Using high-tech algorithms that utilise the phone’s sensors, we are able to tell if a driver was speeding, braking harshly or accelerating too quickly, and provide weekly feedback reports to drivers.

Should you require any assistance, our customer experience team is available to you 24 hours a day, 7 days a week.