At Grab, our mission is to create a safer everyday for our customers and partners, as well as the community as a whole.
Everyday app. Everyday safety.
As an everyday app that serves your daily needs, ensuring your safety and security in every
experience with us is our top priority.
Whether you’re going somewhere, paying for a meal, or ordering in, we’ll always be there to
protect you, every step of the way.
How safe is a Grab ride in Southeast Asia?
As the leading everyday super app in Southeast Asia, we want to take the lead in setting a high bar for safety standards and level up the industry together to create a safer Southeast Asia. Click here to found out how we compare.
What we believe in
There are a few rules we live and stand by. Non-negotiable, of course. These policies serve as our fundamental principles that we practice and abide by, in creating a safer everyday.
Read on to see how we put trust and safety first, in everything we do.
We’re also the first in the ride-hailing industry globally whose quality management system is accredited under the ISO 9001:2015 Quality Certification.
Read more here
What we do
Innovate, innovate, innovate.
The industry is ever-changing, so we make sure that we’re on our toes at all times. We believe in prevention, protection, and action, and we’re constantly and proactively building new trust and safety features and programmes to fulfill those criterias.
What you can do


Keep up with our Community Standards
A community is only as strong as its people. Being responsible, professional and respectful are fundamental whether as drivers or passengers. At Grab, we have a couple of ground rules that we expect our users to adhere to, as we all work together to create a safer community, every day.
Community Standards

A few handy tips.
It isn’t easy to stay on the ball all the time (that’s our job), but it’s good to adopt safe habits. Here are some useful tips to help set you on to the right path.
Ride Guide Keeping your account and device safeWhistleblower Programmes
At Grab, we welcome and embrace all feedback, including reports of security bugs or any suspicion of fraudulent activity. What’s more, you could get rewarded for it, if found eligible.
Help us make the Grab experience safer and more secure by reporting these incidents to us.
Latest news and stories
Learn more about Grab’s trust and safety efforts and how we strive to always create a safer everyday for you.
Press Centre

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Learn more about Grab’s trust and safety efforts and how we strive to always create a safer everyday for you.
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Learn more about Grab’s trust and safety efforts and how we strive to always create a safer everyday for you.
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Learn more about Grab’s trust and safety efforts and how we strive to always create a safer everyday for you.
Read moreBlog

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Learn more about Grab’s trust and safety efforts and how we strive to always create a safer everyday for you.
Read more
press
Learn more about Grab’s trust and safety efforts and how we strive to always create a safer everyday for you.
Read more
press
Learn more about Grab’s trust and safety efforts and how we strive to always create a safer everyday for you.
Read moreWhat to do when things go wrong?
Should anything go wrong, do know that we’ll always be there to help and protect your interests, every step of the way.

What happens if i get into an accident?

What kind of insurance coverage is available to me?

I received an emergency Notification from a loved one.
For more, head to our Help Centre