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GrabTaxi Singapore to offer greater convenience to drivers for credit top-ups

GrabTaxi and GrabCar drivers can soon purchase GrabTaxi credit through all DBS and POSB channels in Singapore

Singapore, 2 September 2015 – GrabTaxi, Singapore’s largest transport brand, today announced the launch of credit top-ups for GrabTaxi and GrabCar drivers through the entire suite of DBS and POSB channels. This will allow their drivers immediate access to more than 1,100 top-up points in Singapore across the extensive DBS and POSB ATM network, as well as the convenience of online and mobile channels by 1 October 2015.

Once drivers are registered and inducted into the GrabTaxi network, they are required to use the GrabTaxi driver app to purchase credits which is used to charge a set commission for every successful ride. Previously, drivers could top-up at select locations around the island including the GrabTaxi offices and iNets machines, where the latter has a two-day delay.

By 1 October, all Grabtaxi and GrabCar drivers will have multiple options beyond ATMs when it comes to credit top-up including internet banking, mobile banking and DBS PayLah!. This new arrangement offers greater convenience for drivers as the process is as simple as paying any bill. Drivers with DBS or POSB are eligible to enjoy the new arrangement.

Jerry Lim, Country Head for GrabTaxi Singapore, said: “We strive to ensure all our drivers have the easiest and most convenient experience when they use GrabTaxi. Working with a great partner like DBS provides our drivers with multiple easy options to purchase credits when and wherever they want.”

Navinder Duggal, Managing Director, Head of Global Cash Product Management, DBS, “We are pleased to offer Grabtaxi drivers access to our full suite of banking channels to top up their credits. The transaction process is simple and secure, and drivers can enjoy the convenience of doing so any time, on the go.”

After a short successful trial period of 3 weeks, GrabTaxi gathered positive feedback from the drivers and was able to show that the service provides great benefits to drivers who are constantly on the go.

This is part of GrabTaxi’s continued efforts to improve benefits and services for drivers. Earlier this year, they launched the GrabTaxi Provident Fund, a S$3.5 million welfare fund set up for taxi drivers who are active and have maintained the highest service standards. Drivers can use the fund for medical, accident coverage and crisis support. Drivers just need to provide the relevant receipts and documents to GrabTaxi to make the claim except in the case of crisis support, where no documentation is required.

“We hope this added value will reinforce our commitment to driver welfare as well as showcase our commitment to creating the best and most seamless experience and service for all our users”, shared Mr Lim.

Singapore is the first GrabTaxi market to launch such an initiative with the rest of the region to potentially follow suit in the near future. With over 111,000 drivers in the region across six countries, a wider network of GrabTaxi top-up points will provide significant advantages to all drivers.

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