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Our No Cancellation Promise

We’re making a few changes that will improve your experience with us. Starting with reducing the number of cancellations made by our Driver-Partners.

As we work to address the factors that contribute to cancellations, we’d like to thank you for your patience by offering 100 GrabRewards points every time you get cancelled on.

In the coming weeks, we’ll be rolling out more product and service improvements that will make your everyday better. Things like more seamless bookings, faster arrival times and higher service standards.

Keep a look out for them, and thanks for taking this journey with us.

• Valid for rides undertaken in Singapore from 8 October 2018 0000hrs to 31 March 2019 2359hrs.
• Valid for all ride cancellations except for GrabHitch
• Each rider (1) is eligible to receive up to 4×100 Grab Rewards per day(24hrs).

• Points received is not exchangeable for cash or GrabPay credits
• Points given from our No Cancellation policy does not count toward GrabRewards tier qualification. Only points earned through eligible Grab transactions will unlock Silver, Gold or Platinum tiers. For more information, click here.
• To view points received, riders may check their points history on the app.
• Grab reserves the right to replace the points given with another equivalent prize at its discretion without prior notice.
• Grab reserves the right to amend, edit the T&Cs listed for this campaign as it deems fit.