Our No Cancellation Promise

The No Cancellation Promise campaign has ended, thank you for your support!

(Update as of 30 July: Our No Cancellation Promise campaign has been extended till 30 September 2019.)

We’re constantly making changes to improve your experience and making your rides #bettereveryday. We’ve come a long way in reducing cancellations made by our Driver-Partners, such as more seamless bookings, faster arrival times and higher service standards.

As we continue efforts to address cancellations on both drivers and passenger side, we’d like to thank you for your patience by offering you 100 GrabRewards points every time you’re cancelled on by our driver. At the same time, whenever you’re cancelled, our system also automatically finds the nearest available drivers immediately for you.

Thank you for taking this journey with us!

• Valid on rides undertaken in Singapore from 8 October 2018 – 30 September 2019.
• Valid when your driver cancels your ride. This does not apply to cancellations performed by Grab Support.
• Valid for all ride cancellations except for GrabHitch
• Each rider (1) is eligible to receive up to 4 x 100 GrabRewards points per day (24 hours).
• Grab reserves the right to amend, edit the T&Cs listed for this campaign as it deems fit.

• Points received is not exchangeable for cash or GrabPay credits.
• Points given from our No Cancellation policy does not count toward GrabRewards tier qualification. Only points earned through eligible Grab transactions will unlock Silver, Gold or Platinum tiers. For more information, click here.
• To view points received, riders may check their points history on the app.
• Grab reserves the right to replace the points given with another equivalent prize at its discretion without prior notice.
• Grab reserves the right to amend, edit the T&Cs listed for this campaign as it deems fit.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.