It’s like bubble wrap for
With Ride Cover, you’ll enjoy benefits of up to S$100,000 under a Personal Accident plan on top of Grab’s existing coverage for just S$0.30/ride. Plus, get a S$5 Grab ride voucher if your pickup arrives 10 minutes after the waiting time shown in the app. Perfect for when things like unexpected traffic jams happen.
How Ride Cover works
Simply opt in to Ride Cover for S$0.30 per trip.
Upon opt in, S$0.30 will be added to subsequent eligible fares.
In the event of an unforeseen accident, easily re-trace your ride in-app to file a claim.
| You’ll be compensated if | You’ll receive |
|---|---|
| You get into an accident during your eligible Grab ride in Singapore | A claim of up to S$100,000 for death or permanent disability, on top of Grab's existing coverage |
| Your pickup is delayed more than 10 minutes after the estimated arrival time | A S$5 Grab ride voucher will be added to "My Rewards" once your eligible journey has been completed; your voucher will be valid for six months |
For more information on Grab's existing coverage, click here.
Extra protection made extra convenient
Enhanced protection
Get extra personal accident coverage of up to S$100,000
Protection when you need it
One time opt in via the Insurance tile
Affordable peace of mind
Get covered for only S$0.30 per ride
How To Opt In
To access Ride Cover, please ensure your Grab app is updated to the latest version.
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Open your Grab App, tap on 'Insurance' in the homepage screen
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Tap on ‘View’ (Ride Cover)
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Tap on ‘Opt In Now'
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Tap on 'Got it' and you're done!
FAQs
General Enquiries: Opt-In & Rides Eligibility
From 1st March 2020, you can choose to opt in to Ride Cover for the rides that you take on GrabCar services.
Ride Cover is a programme which comprises (1) Personal Accident insurance product offered to you by Chubb and (2) Pick-up Delay Voucher made available to you by GrabCar Pte Ltd and/or GrabTaxi Pte Ltd while you are taking a Grab ride in Singapore only.
You can go to the Insurance tile and tap on Ride Cover under the Explore Plans tab. You will be able to read all the important information relevant to Ride Cover and will also be able to opt in to Ride Cover from that page.
Please make sure that your Grab App is updated to the latest version and that you are currently using a Singapore number for your Grab account.
If you have opted in to Ride Cover, you can go to the Insurance tile and look under My Plans tab to see the status of your Ride Cover plan. If you do not see Ride Cover as one of your plans, it means you have not opted in and you can opt in to the plan.
Please submit a form in the helpcentre at I have an issue with Ride Cover so we can assist you.
If you have opted in to Ride Cover, you will be charged the Ride Cover Fee (“Fee”) on eligible rides and you will be able to see this in the ride receipt that is emailed to you after your ride has been completed.
If you pay for any ride using cash or corporate billing, that ride will not be eligible for Ride Cover. You will not be charged the fee for the Ride Cover even if you have opted in.
GrabShare, GrabHitch and GrabCoach are the only ride types not covered by Ride Cover. If you have opted in to Ride Cover and take a GrabShare, GrabHitch, or GrabCoach, no fee will be charged and you will not enjoy the Ride Cover benefits for that ride.
To be eligible for cover, you must be a Singaporean Resident and have already opted into Ride Cover before booking the Grab ride.
Only your Family Members will be covered if they are in the same Grab ride as you, or in a Grab ride booked by you, provided you have opted-in for Ride Cover.
“Family member” refer to a Spouse/partner, parent, parent-in-law, step-parent, child, brother, sister, brother-in-law, sister-in-law, daughter-in-law, son-in-law, half brother, half sister, fiancé(e), niece, nephew, uncle, aunt, stepchild, grandparent or grandchild.
No. Once you have opted in, the fee will be added to every eligible ride. If the fee is charged for a ride, that ride is covered by Ride Cover.
If your pick-up is delayed for more than 10 minutes after the given estimated arrival time, we will send you an inbox message to let you know that you qualify to receive the S$5 Grab ride voucher. You will only receive the voucher if you continue with that ride.
Pick-Up Delay Voucher is not an insurance product. It is an added feature exclusive to Ride Cover.
General Enquiries: Booking Experience
If the fee was not charged, that ride is not eligible for Ride Cover and the pick-up delay benefit does not apply.
Please submit a form in the helpcentre at I have an issue with Ride Cover so we can assist you.
General Enquiries: Opt-Out Experience
If you have previously opted in to Ride Cover, you can go to the Insurance tile and tap on Ride Cover under My Plans tab. You will be able to opt out by going into the plan.
General Enquiries: Payout Experience
If you qualify for the voucher (the pick-up was delayed for more than 10 minutes and you completed your ride), you will receive an inbox message informing you that you have received the S$5 Grab ride voucher from us. You can find this voucher under the My Rewards tab in GrabRewards.
No, you only qualify if you complete the ride.
If you cancelled the pick-up delayed ride, you will not receive the S$5 Grab ride voucher. You must continue with the ride in order to be eligible for the voucher.
No, you only qualify if you complete the ride.
General Enquiries: Fraud Management Experience
Fraudulent activity has been detected on your Grab account. Please submit a form in the helpcentre at I have an issue with Ride Cover so we can assist you.
Personal Accident
Any pre-existing conditions are not included. A pre-existing condition means any condition for which a doctor has been consulted or for which treatment or medication has been prescribed; or a condition, the manifestation or symptoms of which a reasonable person in the circumstances would be expected to be aware of at or before the relevant Grab ride commencing. Please refer to the policy wording for the complete list of exclusions.
Sorry, we are unable to advise on Personal Accident coverage. Please contact Chubb Insurance Singapore Limited at 6299 0988 or email CustomerService.SG@chubb.com.
You can submit a claim online at https://studio.chubb.com/claims/chubb/sg/default/en-US/Dashboard.
The claims assessment will take 7 – 10 working days to process.
Do note that you can make a Personal Accident claim immediately after an accident with the supporting documents as below:
- All reports that have been made with or obtained from the police, a carrier or other authorities about the accident, loss or damage; and
- Any other documentary evidence required by Chubb.
For delayed pick-up, If you qualify for a payout (the pick-up was delayed for more than 10 minutes and you completed your ride), you will receive an inbox message informing you that you have received the $5 Grab ride voucher from us. You can find this voucher under the “My Rewards” tab in GrabRewards. There is no need to submit a claim for this.
Free COVID-19 coverage
The free COVID-19 coverage is an additional benefit offered under Ride Cover, for a limited time only. This benefit provides a lump sum payout in the event of diagnosis of COVID-19, subject to policy terms and conditions.
This coverage is automatically available as a free benefit to all passengers who opt in to Ride Cover at anytime between 1 March and 30 April 2020.
In the unfortunate event you are diagnosed with COVID-19, you will receive a S$500 lump sum payout.
For the avoidance of doubt, this benefit can only be claimed once and is not extended to immediate family and co-riders.
The coverage starts from the day you opt in to Ride Cover (i.e. anytime between 1 March and 30 April 2020) till 31 May 2020.
If you are diagnosed with COVID-19 during this period, you may submit a claim.
You can submit your claim 24/7 using online claims portal – Chubb Claims Centre.
Please file a claim under “Medical Event” and submit your medical report confirming the diagnosis of COVID-19 and any other supporting documents.
Please submit your claim within 30 days from the date of diagnosis of COVID-19.
If you need help, please send an email to a&hclaims.sg@chubb.com.
If you have another insurance policy, you can claim the benefit on top of your existing coverage.
For more information or assistance, you can reach out to Chubb’s Customer Service Hotline at 6299 0988 (Mondays to Fridays, 9.00 am – 5.00 pm, excluding Public Holidays).
Got a question?
For personal accident policy enquiries, please contact Chubb Customer Service at +65 6229 0988 (Mondays to Fridays, 9.00am – 5.00pm, excluding public holidays).
Chubb is the world’s largest publicly traded property and casualty insurer. Chubb Insurance Singapore Limited, via acquisitions by its predecessor companies, has been present in Singapore since 1948. Chubb in Singapore provides underwriting and risk management expertise for all major classes of general insurance, including Property & Casualty, Marine, Liability, Financial Lines and Group Personal Accident insurance. As one of the leading providers of Accident & Health insurance through direct marketing, the company partners with financial institutions and other companies to tailor individual policies for their clients and employees. In addition, it offers a suite of customised Personal & Specialty insurance solutions to meet the needs of consumers. Over the years, Chubb in Singapore has established strong client relationships by delivering responsive service, developing innovative products and providing market leadership built on financial strength.
More information can be found at www.chubb.com/sg.
The personal accident insurance is distributed by GrabInsure Insurance Agency (S) Pte Ltd and is underwritten by Chubb Insurance Singapore Limited. GrabCar Pte Ltd shall undertake the insurance policy as the master policyholder for the benefit of you as the insured member.
