With Ride Cover, you’ll get a S$5 Grab ride voucher if your pickup is delayed and arrives 10 minutes after the estimated time of arrival. Plus, you’ll also enjoy free Personal Accident coverage of up to S$100,000 on top of Grab’s existing coverage, all for just S$0.30/ride.
How Ride Cover works
Simply opt in to Ride Cover for S$0.30 per trip.
Upon opt in, S$0.30 will be added to subsequent eligible fares.
In the event of an unforeseen accident, easily re-trace your ride in-app to file a claim.
| You’ll be compensated if | You’ll receive |
|---|---|
| You get into an accident during your eligible Grab ride in Singapore | A claim of up to S$100,000 for death or permanent disability, on top of Grab's existing coverage |
| Your pickup is delayed more than 10 minutes after the estimated arrival time | A S$5 Grab ride voucher will be added to "My Rewards" once your eligible journey has been completed; your voucher will be valid for six months |
Learn about the basic personal accident coverage you receive without Ride Cover here.
Extra protection made extra convenient
Enhanced protection
Get extra personal accident coverage of up to S$100,000
Protection when you need it
One time opt in via the Insurance tile
Affordable peace of mind
Get covered for only S$0.30 per ride
How To Opt In
To access Ride Cover, please ensure your Grab app is updated to the latest version.
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Open your Grab App, tap on 'Insurance' in the homepage screen
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Tap on ‘View’ (Ride Cover)
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Tap on ‘Opt In Now'
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Tap on 'Got it' and you're done!
FAQs
General Enquiries: Opt-In & Rides Eligibility
Ride Cover is a programme which comprises (1) Pick-up Delay Voucher made available to you by GrabCar Pte Ltd and/or GrabTaxi Pte Ltd while you are taking a Grab ride in Singapore only, and (2) free Personal Accident insurance product offered to you by Chubb.
There are two ways you can opt into Ride Cover.
(1) When you book a ride, you can opt in to Ride Cover by changing your Ride Cover settings for your subsequent Grab rides. Simply tap on the 3-dots icon beside the ‘Offer’ tab to open the add-on menu options for your rides.
(2) You can go to the Insurance Tile and click on Ride Cover under the “Explore Plans” tab. You will be able to read all the important information relevant to Ride Cover and opt into Ride Cover from that page.
Please make sure that your Grab App is updated to the latest version and that you are currently using a Singapore number for your Grab account.
Once you have opted into Ride Cover, we will send you a message confirming your subscription. To check if you have opted into Ride Cover, you can go to the Insurance Tile and look under the “My Plans” tab to see the status of your Ride Cover plan. If you do not see Ride Cover as one of your plans, it means you have not opted in.
Please submit a form in the helpcentre at I have an issue with Ride Cover so we can assist you.
If you have opted in to Ride Cover, you will be charged the Ride Cover Fee (“Fee”) on eligible rides and you will be able to see this in the ride receipt that is emailed to you after your ride has been completed.
Business rides booked under corporate billing will not be eligible for Ride Cover. Even if you have opted in, you will not be charged the fee for the Ride Cover.
Personal rides on GrabCar, GrabCar Plus, GrabTaxi and JustGrab are eligible for Ride Cover. Business rides using any service types are not covered by Ride Cover. If you are opted in to Ride Cover and take a business ride, no fee will be charged and you will not enjoy the Ride Cover benefits for that ride.
To be eligible for cover, you must be a Singaporean Resident and have already opted into Ride Cover before booking the Grab ride.
Only your Family Members will be covered if they are in the same Grab ride as you, or in a Grab ride booked by you, provided you have opted-in for Ride Cover.
“Family member” refer to a Spouse/partner, parent, parent-in-law, step-parent, child, brother, sister, brother-in-law, sister-in-law, daughter-in-law, son-in-law, half brother, half sister, fiancé(e), niece, nephew, uncle, aunt, stepchild, grandparent or grandchild.
No. Once you have opted in, the fee will be added to every eligible ride. If the fee is charged for a ride, that ride is covered by Ride Cover.
If your pick-up is delayed for more than 10 minutes after the given estimated arrival time, we will send you an inbox message to let you know that you qualify to receive the S$5 Grab ride voucher. You will only receive the voucher if you continue with that ride.
Pick-Up Delay Voucher is not an insurance product. It is an added feature exclusive to Ride Cover.
General Enquiries: Booking Experience
If the fee was not charged, that ride is not eligible for Ride Cover and the pick-up delay benefit does not apply.
Please submit a form in the helpcentre at I have an issue with Ride Cover so we can assist you.
General Enquiries: Opt-Out Experience
If you have previously opted in to Ride Cover, you can opt out any time before booking a ride.
If you’re viewing this from your mobile device
- Simply click here to be directed straight to the page.
- Next, tap on the green toggle under Status to switch it off and select the Opt Out option to confirm.
If you’re viewing this from other devices
Scan the QR Code below
or
- Open your Grab app and click on the More icon.
- Select the Insurance tile under the Finance tab.
- Navigate to the My Plans tab and click on Ride Cover.
- Tap on the green toggle under Status to switch it off.
- Select the Opt Out option to confirm.
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General Enquiries: Payout Experience
If you qualify for the voucher (the pick-up was delayed for more than 10 minutes after the given estimated arrival time) you will receive an inbox message informing you that you have received the S$5 Grab ride voucher from us. You can find this voucher under the My Rewards tab in GrabRewards.
Yes, only if your ride was delayed for more than 10 minutes after the given estimated arrival time.
If you cancelled the pick-up delayed ride, you will only receive the S$5 Grab ride voucher if your ride was delayed for more than 10 minutes after the given estimated arrival time.
Yes, only if your ride is delayed by more than 10 minutes after the given estimated arrival time.
General Enquiries: Fraud Management Experience
Fraudulent activity has been detected on your Grab account. Please submit a form in the helpcentre at I have an issue with Ride Cover so we can assist you.
Personal Accident
Any pre-existing conditions are not included. A pre-existing condition means any condition for which a doctor has been consulted or for which treatment or medication has been prescribed; or a condition, the manifestation or symptoms of which a reasonable person in the circumstances would be expected to be aware of at or before the relevant Grab ride commencing. Please refer to the policy wording for the complete list of exclusions.
Sorry, we are unable to advise on Personal Accident coverage. Please contact Chubb Insurance Singapore Limited at 6299 0988 or email CustomerService.SG@chubb.com.
To submit a claim you can follow the options as below :
- Visit Chubb Singapore Claims Centre here and submit your claims on the Medical Events section. Do enter the policy number 5GD269019B to complete your online submission
- Contact Chubb at 6299 0988 for further inquiries on claims.
Do note that you can make a Personal Accident claim immediately after an accident with the supporting documents as below:
- All reports that have been made with or obtained from the police, a carrier or other authorities about the accident, loss or damage; and
- Any other documentary evidence required by Chubb.
Got a question?
For personal accident policy enquiries, please contact Chubb Customer Service at +65 6299 0988 (Mondays to Fridays, 9.00am – 5.00pm, excluding public holidays).
Chubb is the world’s largest publicly traded property and casualty insurer. Chubb Insurance Singapore Limited, via acquisitions by its predecessor companies, has been present in Singapore since 1948. Chubb in Singapore provides underwriting and risk management expertise for all major classes of general insurance, including Property & Casualty, Marine, Liability, Financial Lines and Group Personal Accident insurance. As one of the leading providers of Accident & Health insurance through direct marketing, the company partners with financial institutions and other companies to tailor individual policies for their clients and employees. In addition, it offers a suite of customised Personal & Specialty insurance solutions to meet the needs of consumers. Over the years, Chubb in Singapore has established strong client relationships by delivering responsive service, developing innovative products and providing market leadership built on financial strength.
More information can be found at www.chubb.com/sg.
The personal accident insurance is distributed by GrabInsure Insurance Agency (S) Pte Ltd and is underwritten by Chubb Insurance Singapore Limited. GrabCar Pte Ltd shall undertake the insurance policy as the master policyholder for the benefit of you as the insured member.
