Komsan Chiyadis
GrabFood delivery-partner, Thailand
Transport Emerald Circle
From 1 April, Emerald Circle XP points will be calculated based on trips completed instead of commissions contributed. This is so that we standardise the same calculation method across all driver-partner programmes, to make it easier for you to keep track.
The infographic below shows the new qualifying XP points for each tier (not applicable to GrabHitch). This will be in effect from 1 April 2023.
*Qualifying points for each tier will be reviewed on a quarterly basis.
Pro-tip: Accelerate your XP points by taking more GrabShare BETA rides! (Each completed ride with 2 bookings count as 2 trips completed)
To find out more about the bonus XP points, please refer to the FAQ below.
Thank you for the continued support.
More details on the Points Benefits under the “What benefits will I get?” FAQ.
Frequently Asked Questions
Emerald Circle is created for all GrabCar and GrabTaxi Partners! The more points you earn, the higher your tier!
XP are based on completed bookings. For every 1 trip completed, you will earn 1 XP point.
All transport services are eligible, except for GrabResponse and GrabHitch.
Non-transport services such as GrabFood, GrabExpress and GrabMart are not considered for the transport Emerald Circle.
The benefits are listed in the infographic above. More details are as follows:
Caltex Fuel Discount
- For the redemption of 25% fuel discount for Emerald and Ruby Driver-Partners, please refer to the GrabBenefits in your driver app
- For the redemption of 29% fuel discount for Sapphire and Diamond Driver-Partners, please refer to this link.
Off Day Points
- This will be available to eligible Driver-Partners who achieved the respective tiers in Q2 2023 and subsequently met the benefit requirements.
- No appeals are allowed for this benefit.
- These bonus points will be excluded from all multipliers from other initiatives/benefits.
Training Courses Bonus Points
From 1 April 2023 onwards, Driver-Partners who complete the below training courses will receive 25 bonus points for each course.
- Vehicle Safety & Maintenance
- Customer Service & Quality
- Driver Safety Training
More information can be found here.
You can find out more about Driver-Partner benefits in GrabBenefits here.
You can check your points from the Driver App by going to ‘My Profile’ > ‘View Tiers and Progress’. Kindly note that the points are not updated in real-time and may take up to 3 days to be reflected.
I just signed-up to drive with GrabCar / GrabTaxi. Do I need to opt-in to be part of Emerald Circle?
All GrabCar and GrabTaxi Partners are automatically enrolled into the program. New GrabCar / GrabTaxi Partners will be placed in the Emerald tier for a start.
Tiers are determined by the total XP accumulated over the calendar quarter. As you approach higher tiers, other criteria will be considered too (e.g. Acceptance Rating, Cancellation Rating, Driver Rating, past records, etc.)
Please refer to the infographic above for a better idea.
Tiers will next be renewed in the first week of the next quarter (e.g 1st week of April). Your new tier will be reflected in your app by the end of the second week of the quarter.
No. Calculation of XP will continue based on the number of trips that you complete.
From 1 April, as the Emerald Circle XP points will be calculated based on trips completed instead of commissions contributed, Driver-partners who have any of our Premium services activated as of 1 April will receive temporary Bonus XP points, on top of the points you’ve accumulated between 1 April to 30 June.
