Driver-Partner Hub: The one-stop portal for all the information you need on programs, benefits and more. Tap here.
From 1 April, Emerald Circle XP points will be calculated based on trips completed instead of commissions contributed. This is so that we standardise the same calculation method across all driver-partner programmes, to make it easier for you to keep track.
The infographic below shows the new qualifying XP points for each tier (not applicable to GrabHitch). This will be in effect from 1 April 2023.
*Qualifying points for each tier will be reviewed on a quarterly basis.
Pro-tip: Accelerate your XP points by taking more GrabShare BETA rides! (Each completed ride with 2 bookings count as 2 trips completed)
To find out more about the bonus XP points, please refer to the FAQ below.
Thank you for the continued support.
More details on the Points Benefits under the “What benefits will I get?” FAQ.
Emerald Circle is created for all GrabCar and GrabTaxi Partners! The more points you earn, the higher your tier!
XP are based on completed bookings. For every 1 trip completed, you will earn 1 XP point.
All transport services are eligible, except for GrabResponse and GrabHitch.
Non-transport services such as GrabFood, GrabExpress and GrabMart are not considered for the transport Emerald Circle.
From 1 April 2023 onwards, Driver-Partners who complete the below training courses will receive 25 bonus points for each course.
More information can be found here.
You can find out more about Driver-Partner benefits in GrabBenefits here.
You can check your points from the Driver App by going to ‘My Profile’ > ‘View Tiers and Progress’. Kindly note that the points are not updated in real-time and may take up to 3 days to be reflected.
All GrabCar and GrabTaxi Partners are automatically enrolled into the program. New GrabCar / GrabTaxi Partners will be placed in the Emerald tier for a start.
Tiers are determined by the total XP accumulated over the calendar quarter. As you approach higher tiers, other criteria will be considered too (e.g. Acceptance Rating, Cancellation Rating, Driver Rating, past records, etc.)
Please refer to the infographic above for a better idea.
Tiers will next be renewed in the first week of the next quarter (e.g 1st week of April). Your new tier will be reflected in your app by the end of the second week of the quarter.
No. Calculation of XP will continue based on the number of trips that you complete.
From 1 April, as the Emerald Circle XP points will be calculated based on trips completed instead of commissions contributed, Driver-partners who have any of our Premium services activated as of 1 April will receive temporary Bonus XP points, on top of the points you’ve accumulated between 1 April to 30 June.
3 Media Close,
Singapore 138498
GrabFood delivery-partner, Thailand
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.