Grab started with safety in mind, and it will always be our top priority. See below for a quick snapshot of our key safety features, or dive into the full story here.

Passenger Verification

We’re making it a prerequisite for passengers to register with either their social media login or electronic payment account.

Personal Accident Insurance

Both you and your passenger are covered with our free Personal Accident Insurance. To make a claim, just submit a form via our Help Centre.

Driver-Partner’s Weekly Report Card

Using advanced algorithms, we track your driving characteristics, and give you weekly reports to improve on safety and comfort.

Number Privacy

Every time you call your passenger via the app, your number will be hidden. That way, your privacy will always be protected.

Driver-Partner In-app Safety Toolkit

Call for help to your exact location in the fastest way possible, notifying your loved ones, local authorities, or our security company.

Driver Fatigue Management System

This system will help monitor your wellbeing, and will prompt you to take a break when necessary.

To make your driving experience with us a pleasant one, we’re constantly enhancing it with little details.

GrabChat Picture Messages

To help you find your passengers quickly, they can now send an image of their exact location.

GrabChat Voice Messages

Can’t type at the moment? Reach your passenger by sending a voice message instead.

Recommended Entrances and Pick-up Points

We’ve added 4 million pick-up points across Southeast Asia. So it’s easier for your passenger to pick a recommended and easier-to-reach location, especially in busy areas or at places with multiple entrances.

My Destination

Pick ‘My Destination’ at the end of your day, so that the app can prioritise trips that get you closer to your end destination.

Improved Map Accuracy

We are constantly improving our map for accuracy by crowdsourcing data from your location-related feedback and passenger reports.

Trip Rating

We’ve made it easier for passengers to provide feedback based on the rating they’ve given you. This makes it easier for them to give quality feedback and to avoid penalising you for factors beyond your control.

Automated ERP

ERP toll charges will be automatically added to the fares. No need to key in the amount at drop-off anymore.
Note: This works for all jobs, even GrabShare. The ERP charges will be charged to the right passenger in the GrabShare ride.

We’re constantly evaluating our compensation policy and improving your benefits to ensure that you’re properly rewarded when driving with us.

Grab Driver-Partner Benefits

Flash your Driver App at our listed partners to enjoy deals and savings on regular expenses like: petrol, mobile phone plans, health insurance, and car maintenance.

Grab Pit Stops

Enjoy free or discounted goodies and other exclusive driver-partner benefits at your nearest Grab Pit Stop.

Pick-up Bonus

Receive an added bonus for jobs that are far away, or jobs that will take you a longer time due to traffic conditions.

Compensation For Cancellation Or No-shows

If your passenger cancels the ride late or doesn’t show up, you’ll be compensated for travelling to that pick-up point.

Better GrabShare Allocation

We’ve improved passenger allocations to your GrabShare rides by optimising our matching system, so you can earn more per trip, by picking up more passengers along the way.

GrabAcademy

Gain access to exclusive regular training anytime to improve your knowledge or skills as a driver-partner

Community Feedback Events

We’ll organise regular engagement events for meetups to hear you out, get feedback and listen to your suggestions to improve.

Tipping

Passengers will now have the in-app option of tipping you for your good service.

See what other drivers have to say about our latest features.