1. How do I contact Grab if I have any problems?
Please visit the Help Centre for all general enquiries or click on the “Call Us” button at the bottom section of the Help Centre to speak to our Customer Support agents.
2. How can I find out more about the weekly incentives and payment cycles?
Updates on incentive schemes will be sent out to all driver-partners via in-app message on a weekly basis. You can also view your job history and download your weekly earnings statements from the app to help you keep track of how much you’ve earned from trips. You can cash out your earnings within the same day to Maybank accounts and by the next working day for non-Maybank accounts.
3. What if I have concerns about safety?
We cover all our driver-partners and passengers with insurance for every ride. Grab prioritizes the safety of all our passengers and driver-partners, so rest assured that the Grab team will do its best to assist you at all times.
4. What is the criteria for becoming a Grab driver-partner?
You will need to have a Malaysian IC with a valid (full) driving license and PSV license, and have to be between the age of 21 to 69 in order to qualify. Your car also needs to be in a good condition, preferably 6 years or newer. Check if your car is eligible here.
5. What if I’m an existing Grab driver-partner?
6. What is the status of my application?
Following the announcement of the Movement Control Order, we would like to inform you that there will be a slight delay in the processing time for your application.
Additionally, please refrain from going to Grab Driver Centre (GDC) as well as any government institutions (IM, JPJ) as they are not operating.
Rest assured, we are still in the process of bringing you through once we clear this period of restricted movement.