Grab will guide you in your journey through e-hailing regulations

The Ministry of Transport requires driver-partners to comply with the following regulations for e-hailing approval:

What is a PSV licence?

A PSV licence — a type of vocational driving licence — allows the holder to drive any type of vehicle used to transport paying passengers. E-hailing driver-partners are now required to get a PSV licence.

How do you get a PSV licence?

Step (1) Pass the required medical check-up based on JPJL8A standards

  1. Go to this link and download the  form “BORANG PEMERIKSAAN KESIHATAN PERMOHONAN LESEN VOKASIONAL JPJL8A”.
  2. Go to any clinic and ask for a Medical Check-up for PSV Licence. Clinics should know the steps required for this – if not, just present the JPJ L8A form. Your medical check-up result is valid for 1 year.

Step (2) Attend PSV training and take the PSV exam

You can attend PSV training and take the PSV exam at either a Grab Driver Centre or other driving institutes:

Grab Driver Centre

  • Visit the Grab Training Portal and register for a PSV Training course by selecting your preferred date. Refer to this guide on how to sign up and use the portal. At the moment, only the Grab Driver Centre in Petaling Jaya is offering PSV training and exams.
  • You will have to pay RM80 upon registration. Payment shall be made via the training portal. This cost will be reimbursed by Grab once you are activated as a Grab driver-partner.

Other Driving Institutes

  • Go to any driving institute and bring your NRIC, Driver’s Licence and JPJ L8A form.
  • There, you will register for a 6-hour training course.
  • You will have to pay upon registering. The cost amount will vary according to driving institutes – up to RM120 of this cost will be reimbursed by Grab. Check Terms and Conditions for Pakej Pikul Bersama” at the FAQ section below for more information on how to get reimbursed.

Once training is completed, you will then need to register for a 1-hour written exam. Please note that the exam will NOT be on the same day as your training.

Upon successful completion of training and exam, you will be given:

  • JPJL2C Certificate (Training Certificate) – valid for 1 year
  • JPJL12 Certificate (PSV Exam Certificate)

Please note that you must clear your summons before your training.

Step (3) Register for PSV licence at JPJ

  1. Go to any JPJ office in the same state where you attended your PSV training. For example, if you attended training at Grab Driver Centre (Petaling Jaya), you can go to any JPJ branch in Selangor state.
  2. Bring the following documents to register for a PSV licence:
    • Original and copy of MyKad
    • Original and copy of Driving Licence (CDL) – expiry date must be more than 1 year
    • JPJL8A Form (Registration and Medical Form)
    • JPJL2C Certificate (Training Certificate)
    • JPJL12 Certificate (PSV Exam Certificate)
    • 1 x colour photo (against a white background) with dimensions of 25 mm x 32 mm
  3. Collect your official PSV licence at the JPJ office branch you registered at. The collection date will vary from branch to branch.
  4. Some driving institutes will handle this entire process for you, so please inquire while you are going through Step (2).
  5. Please note that JPJ at UTC branches do not provide PSV related services.

Step (4) Submit your PSV Licence for reimbursement

  1. Upon registration, submit your PSV Licence(for new partners)
    • Grab will verify the document during your onboarding process.
  2. Upon converting from Deliveries to Transport (for existing partners)
    • Complete the “MY 4W GrabCar Transport Training” in GrabAcademy on the Grab Driver app.
    • There are 5 modules to complete as below :
      • Grab Dos & Don’ts
      • Manage Your Wallet
      • Pick up, Drop off & Completing Jobs
      • Back to Back & Multi Stop Rides jobs
      • PSV – EVP Process
    • Upload your PSV Licence and Car Grant using the in-app document uploader in the Driver app.
    • How to use the document uploader:

  • If your update fails, you will be notified in the document section under status ‘Needs Update’. Just click into the ‘Needs Update’ section to check on the reason for rejection and upload the clear and correct documents for review.

 

  • Upon submission, we will verify and update your account within 7 working days
  • Drivers will receive RM20 for submission of PSV Licence (one-time only).
  • If you complete your PSV Licence outside of Grab, you will get another RM100 for PSV Training (one-time only).

[Important note] Borneo driver-partners ONLY: If your vehicle age is more than 3 years, you need to go through PUSPAKOM inspection before getting your EVP


What is an e-hailing Vehicle Permit (EVP)?

After securing a PSV licence, the next step is to attain an EVP. An EVP is a permit to operate as an e-hailing vehicle.

How do you get an EVP?

Step (1) Details needed for an EVP application is as follows

  1. Peninsular
    • Car Grant (car manufacture years must be less than 10)
    • PSV Licence
    • Car owner must be a Malaysian citizen or Permanent Resident
    • Only private cars
    • Vehicles owned by a company/army ID/Police ID will be rejected
  2. Sabah
    • Car Grant (car manufacture years must be less than 10)
    • PSV Licence
    • PSV Serial Number
    • Car owner must be a Malaysian citizen
    • Vehicles owned by a company/army ID/Police ID will be rejected
  3. Sarawak
    • Car Grant (Car manufacture years must be less than 10 years)
    • PSV Licence
    • PSV Serial Number
    • Puspakom Berkala (If car is aged over 3 years)
    • Car owner must be a Malaysian citizen
    • Vehicles owned by a company/army ID/Police ID will be rejected

Step (2) Submit your vehicle details

For new driver-partners:

  • Upon registration with Grab, submit Car Grant
  • Grab will verify the document during your onboarding process.

For existing partners converting from Deliveries to Transport:

  • Complete the training for MY 4W GrabCar Transport Training in GrabAcademy on the Grab Driver app.
  • There are 5 modules to complete:
    • Grab Dos & Don’ts
    • Manage your wallet
    • Pick up, Drop off & Completing Jobs
    • Back to Back & Multi Stop Rides jobs
    • PSV – EVP Process
  • Upload your PSV Licence & Car Grant using the in-app document uploader in the Grab Driver app.
  • Follow the steps below to upload documents in-app:

  • If your update fails, you will be notified in the document section under status ‘Needs Update’. Just click into the Needs Update section to check on the reason for rejection and upload the clear and correct documents for review.

  • Upon submission, we will verify and update your account within 7 working days.
  • Once the documents are submitted, approval will take:
    • Peninsular – APAD : 5-7 working days
    • Sabah – LPKP : 2 months
    • Sarawak – LPKP : 1 month
  • After submission, Grab will apply for an EVP on your behalf (worth RM110).
  • Once the EVP is granted and you have attained your e-hailing insurance, you will receive a notification from Grab that your account has been activated. You can view your EVP number in your driver profile.

 

Image: EVP number in the Driver app. For driver-partners in Peninsular Malaysia, you can tap on ‘eVP’ to view your digital EVP.

  • If you are a driver-partner from Peninsular Malaysia, you can also view a digital copy of your EVP in the ‘eVP’ section.

Step (3) Collect and display e-hailing stickers

  • Once your account has been activated, you will need to collect your e-hailing stickers (2 per person) at the nearest kiosk or GDC in your city. The stickers need to be displayed on the front and rear windscreen.

Image: E-hailing sticker

What is e-hailing insurance?

E-hailing insurance is another requirement from the Ministry of Transport. This is separate from your private motor insurance, and provides coverage for e-hailing jobs.

This covers loss or damage to your vehicle, liability to passengers and third-party, as well as personal accident coverage while you are operating as an e-hailing driver-partner.

How do you get the e-hailing add-on?

Step (1) You have two options

Option 1: Opt-in to Grab Daily Insurance (GDI) so you only pay when you come online. More information can be found here.

Option 2: Purchase the annual e-hailing add-on with your current insurer*.

Step (2) Submit application to activate account

After securing your e-hailing insurance, the PSV and EVP licences, and other requirements, please submit your application in the sign-up page.

Step (3) Activation confirmation message

Look out for a message via e-mail or SMS confirming that your account has been activated.

 

*If your current insurer does not provide e-hailing coverage, you will need to switch to an insurer who does in order to get e-hailing insurance.

[Important note] Only for cars more than 3 years old.

 

What is a PUSPAKOM check?

This is a requirement from the Ministry of Transport for e-hailing drivers if your vehicle is 3 years old and above. The check is conducted by PUSPAKOM to certify that your vehicle is fit to operate as an e-hailing vehicle.

How do you complete the PUSPAKOM check?

Step (1) Secure the following

  • E-hailing Vehicle Permit
  • Original Car Registration Card
  • Original Vehicle Ownership Certificate
  • 1kg Fire Extinguisher – either Carbon Dioxide (CO2) or dry chemical powder. You should be able to find this at your local hardware stores.
  • Warning triangle 16’ x 2’ (405 mm x 51 mm)

Step (2) Schedule a PUSPAKOM appointment

  • Find a PUSPAKOM centre near you, here.
  • When registering, pick ‘Individual’ for Account type
  • When creating your appointment, pick ‘Persendirian e-hailing’ for the Usage Class and ‘Berkala Pertama e-Hailing’ for Inspection Type

Step (3) Receive certification

  • After you have completed the inspection, you will receive a document and inspection certification sticker certifying that your vehicle is fit for e-hailing.

Guide to making an appointment: here.

E-hailing inspection guidelines: here.

Vehicle inspection standards: here.

 

After you’ve completed all the necessary steps to become an e-Hailing driver-partner, here are the things to keep in mind to ensure you are compliant with the Ministry of Transport’s regulations:

Make sure you do the following while driving:

  1. Have the e-Hailing sticker displayed on the front and rear windscreen of your vehicle
  2. Have your PSV Licence
  3. Have your PUSPAKOM certification disc on the front windscreen of your vehicle (for vehicles 3 years old and above)
  4. Know where to find your EVP number.

*For Sarawak, you will need a printed copy of your EVP. You can visit the Grab Driver Centre to have it printed. If your city does not have a Grab Driver Centre, you will receive an email or in app message with further instructions. 

What is Pakej Pikul Bersama and the terms and conditions to get reimbursements?

Pakej Pikul Bersama is an initiative by Grab to help driver-partners get through the regulations process when it was first announced by the Ministry of Transport in 2019.

As of today, these are the available one-off reimbursements being offered to driver-partners by Grab:

  • Up to RM120 for PSV licence (training + exam)
  • RM70 for the initial PUSPAKOM vehicle inspection

You need to submit the relevant documents upon registration or use the in-app document uploader to get reimbursed.

Reimbursements will be made into your cash wallet upon document verification*.

*Document verification can take up to 10 working days from the date of submission.

Do I need to obtain a new road tax/Lesen Kenderaan Motor (LKM)?

No, you do not need to renew your road tax.

If I get stopped for picking up passengers, how do I identify as an e-hailing driver-partner?

Peninsular & Sabah: Please show authorities your EVP number which can be found in your Driver Profile section in the driver app.

Sarawak: Please show authorities your printed EVP. You can visit the Grab Driver Centre to have it printed. If your city does not have a Grab Driver Centre, you will receive an email or in-app message with further instructions.

Am I allowed to have any on-car advertisements?

Car wraps and on-car advertisements are allowed for registered and approved e-hailing vehicles until further notice from JPJ.

How much does e-hailing insurance cost?

For Grab Daily Insurance please refer to Section 3 in the following link (here). If you get the annual e-hailing add-on, speak to your insurer about their annual rates.  

Can I drive if I just have private motor insurance?

No, you cannot. The Ministry of Transport has made it compulsory that all vehicles used for e-hailing must have an e-hailing add-on. Therefore, driver-partners MUST purchase the additional e-hailing add-on, on top of the existing motor insurance to continue driving with Grab after 12 July 2019.

What cars are eligible to drive for Grab after the new e-hailing regulation?

All cars that are used for e-hailing will need to have a minimum three-star ASEAN NCAP rating or its equivalent AND needs to be less than 10 years old. However, pickup trucks will not be allowed as e-hailing vehicles except in Sabah & Sarawak.

Are hatchback cars eligible?

As long as the car has a minimum of three-star ASEAN NCAP rating, it will be eligible (refer here).

Does every car need to go through the PUSPAKOM car inspection?

No, only cars that are over 3 years need to go through PUSPAKOM inspection.

How much does the car inspection cost?

There is a fee of RM70 for initial car inspection. Every subsequent annual inspection will cost RM55.

Where do I go to get my cars inspected?

Head to a PUSPAKOM centre nearest to you. Find one here.

How long will the car inspection take?

After registration, inspection takes about an hour.

(Reference here)

What exactly will PUSPAKOM check?

For cars that are over three years, PUSPAKOM will carry out the following checks:

  1. Vehicle identification check
  2. External and internal vehicle
  3. Undercarriage inspection
  4. Tinted glass inspection

Kindly refer here for the full detailed list of checks.

What equipment do I need to have in my vehicle?

  1. Fire extinguisher (1kg)
  2. Emergency kit (for 7-seater vehicles)
  3. Warning triangle