GrabForGood: Break the silence to empower lives

Our pledge to support partners with disabilities!

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Last month, as part of Grab’s continued effort in creating a more inclusive platform, we held our inaugural Grab For Good event with the support of Malaysian Federation of the Deaf (MFD)! Aimed at empowering partners that rely on Grab as a source of flexible income, the event saw more than 350 of our driver-partners, delivery-partners and merchants-partners with disabilities attending, as we recognise and celebrate their unstoppable spirit and determination.

On top of that, Grab launched a couple of new initiatives and features to make our platform more accessible! Here are some of the highlights:

1. In-App SOS Feature & Live Chat Support*

We’re making it safer than ever for Grab’s partners on the platform! Introducing the In-App SOS Feature, a feature that allows partners with disabilities to send an automated SMS of their live location to their family and friends, and to alert the police.

We’re also adding a Live Chat Support for our Deaf partners, for them to communicate with a Grab representative in case of an accident or emergency.

*Only for partners with disabilities

2. In-car & In-store aids

To facilitate a smoother non-verbal communication, we’re enhancing our existing in-car materials for our driver-partners! Launched last year, the in-car materials will now include flip-cards specifically for our Deaf driver-partners, to communicate on things like navigation routes and toll charges.

Delivery-partners and merchant-partners will also receive similar support! This year, merchant-partners are given in-store flip cards with frequently used questions/expressions and deaf delivery-partners are given phone pockets with cards that feature helpful every-day phrases.

3. Passenger & Driver-Partner Education

To promote better awareness among our passengers, we’ve launched a series of sign language tutorial videos on the Grab app! To start learning, just launch the app, and scroll down to watch the tutorials. A special shout-out to Mr Haymasuthan A/L Periasamy, our Deaf Driver Representative Committee (DRC) for conducting the tutorials!

We’ll also be conducting disability-focused trainings via GrabAcademy for driver-partners to learn how they can better assist passengers with disabilities such as those who are wheelchair-bound.

4. Driver Representative Committee (DRC) Support

As the number of partners with disabilities grows on our platform, we’ve appointed some of them to be part of our Driver and Deliver-Partner Representative Committee (DRC). As Driver Reps, these partners act as a bridge between Grab and the driver and delivery-partner communities to gather feedback on how Grab can further enhance our platform for our partners.

To find out more about our Driver and Delivery-Partner Representative Committee (DRC), click here.

5. Exposure for Grab’s Partners

To support our merchant-partners with disabilities, we will be featuring them on GrabFood and GrabPay. With this, our customers can learn more about their business and help them grow, right on the Grab app!

Participating merchant-partners include The Bassment Cafe, Deaf-In-Business (DIB) Restaurant and RC Deaf Missions Malaysia. Do stay tuned as we work to include more merchants soon!

All in all, as we continue to serve our partners and provide equal opportunities for everyone on our platform, we would like to once again pledge our support and work harder in making our platform inclusive. We would also like to express our gratitude to Liqui Moly, Starbucks & Columbia Asia Hospital Klang, our GrabBenefits partners, for sponsoring the lucky draw prizes!

If you missed this event, don’t worry! Do stay tuned for more in the near future.


Updates and new features!

Cashless Midnight

For safety of our driver-partners, bookings received between 2AM to 6AM will be CASHLESS ONLY, except for JustGrab (for Airport) and GrabCar Exec (for Airport) bookings. This means passengers who book a Grab ride during these hours will only be able to pay with cashless methods such as GrabPay Wallet or Debit/Credit card.

*This feature will be rolled out in stages to all passengers in Klang Valley from end-October onwards.


GrabBenefits Rewards – Monthly Highlights

GrabBenefits is a programme that provides benefits to driver-partners, through a wide selection of merchants. This includes cheaper pricing to reduce your daily expenses. Don’t miss out, just tap on GrabBenefits in your driver app today and check out what’s in store for you!

Here are some of the attractive rewards available for you to redeem this month: