Latest GrabExpress Safety Guidelines

Your safety is our priority

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GrabExpress aims to provide a fast & safe on-demand delivery service to all our consumers including organisations and businesses.

However, it has come to our attention that there were some cases of irresponsible consumers who used GrabExpress service for illicit activities (i.e transporting drugs and other illegal items). To address this issue and help you stay safe while delivering, we have updated our safety guidelines!

  1. Ask the sender to show you the contents of the parcel and check if it matches the jobcard description.
  2. Clarify with the sender if there the weight of the parcel is suspicious (does not match the declared content)
  3. Take a picture of the contents using the Grab driver app. Include the sender in the picture if they allow you to do so.
  4. If the sender is not cooperative OR if the parcel is too suspicious, tell the sender to cancel the job or contact help centre to cancel it yourself. Please report to the Help Centre to make a compensation request for your journey.
  5. If the sender insists and continues to act suspiciously, accept the parcel if it is necessary to ensure your safety. Head to the nearest police station and inform our customer service. Please cooperate with the police if they need to take your statement.
  6. If the location of the sender or receiver is too suspicious, contact customer service and inform them about the location for further investigation. Take a picture of the location without endangering your safety if possible.
  1. Give full cooperation to the police in charge.
  2. Show your Grab driver app, and share the sender and receiver’s information.
  3. Allow the police to check the contents of your parcel if requested. Please inform Customer Service immediately.
  4. If the parcel contains drugs or other illegal items, please inform Customer Service immediately.
  1. Follow the instructions provided by the police and head to the station if necessary. Please refer here for your rights if you are detained.
  2. Get legal assistance if necessary. Please refer here for the legal aids list.
🔎 Important note: To ensure the safety of delivery-partners, all GrabExpress consumers are now required to submit a selfie for identity verification before they can use the service.
  1. If the receiver is unreachable, please inform us and return the parcel to the sender. 
  2. Click here for more info.
  1. With the MCO announcement, GrabExpress’ dust bag collection will be postponed until further notice. However, you are now allowed to do GrabExpress deliveries without using the dust bag as per normal procedure.
  2. Complete your GrabExpress training here and we will add the GrabExpress service type to your account on the next day.

Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.